Customer Service Advisor
Resume:
Rick Greenblat
Temecula, CA *****
*************@*****.***
Professional Summary
Experienced professional with strong customer service, sales, and account management skills. Proficient in vehicle maintenance and repair estimates, compliance, and facility management. Adept at building client relationships and ensuring customer satisfaction. Proficient in construction and rigging supplies. Enjoys fishing Alaska and woodworking
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
The Home Depot-Temecula, CA
October 2024 to Present
Customer Service Representative
Customer Guidance and problem solving
• Plumbing & HVAC Department
• Hardware Department
• Power & Hand Tools Department
• Kitchen and Bath Department
• Shelf replenishments & packdown
• Customer Assist all departments
Service Advisor
Old Town Temecula Harley Davidson/BMW of Temecula-CA October 2022 to July 2024
• Key Holder
• Prepared work orders for dealer technicians through organizing paperwork and gathering essential information, ensuring all work orders met customers expectations
• Managed many aspects of the repair and maintenance vehicle with knowledge of makes and models, guaranteeing a higher quality repaired vehicle
• Created a better working relationship with clients by following up with vehicle owners every 5 business days after the service resulting in a higher customer satisfaction rate
• Locate Aftermarket Parts
• Warranty Administration, Harley Davidson & BMW Motorad
• Receiving crated and palletized motorcycles from the factory utilizing company forklift
Automotive Customer Service Advisor
San Leandro Chrysler Dodge Jeep Ram-San Leandro, CA October 2020 to August 2022
February 2019 to October 2020
• Prepared work orders for dealer technicians through organizing paperwork and gathering information, work orders completed on time as expected
• Managed all aspects of the repair and maintenance vehicle with knowledge of makes and models, guaranteeing a higher quality repaired vehicle
• Created a better working relationship by following up with vehicle owners 5 days after the service resulting in a higher CSI
• Dispatching
• Warranty
Account Specialist
Pacific Documents Inc-Livermore, CA
January 2003 to December 2017
• Nationwide B2B Sales
• Nationwide meetings and presentations regarding company process, procedures and policies
• Compliance
• Purchasing
• Account management
• Facility Maintenance
Sales/Fleet Associate
Hayward Dodge Truck Stop-Hayward, CA
September 1999 to September 2003
• Vehicle Sales
• Fleet Department
• Customer Service
• Created working relationships with clients by following up with vehicle owners 5 business days after service or transaction resulting in a higher customer satisfaction rate
• New vehicle organization
Education
High school diploma
Westmoor High School-Daly City, CA
September 1974 to June 1978
Skills
• Time management
• Organizational skills (10+ years)
• Service writing
• Interpersonal Communication skills (10+ years)
• Plumbing hardware (1 year)
• Account management (5 years)
• English
• Warehouse experience (10+ years)
• Inside Sales (7 years)
• Computer literacy
• Upselling (10+ years)
• Phone etiquette
• Auto Estimating (5 years)
Awards
Most Sales Leads 1st Quarter 2025
May 2025
Customer Service Platinum Champion Award
March 2025
Providing Excellent Customer Service
Certifications and Licenses
Forklift Certification
Sit-down Forklift
Balleymore Electric Ladder
Contact this candidate