Customer Service High School

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**** ******* ******** ******** ******• Montego Bay • St. James Phone number: 1(876) 209-687 • E-MAIL: **************@*****.*** Shevaun Hines

EDUCATION

****-**** ******* ******** *******al High School Montego Bay Community College 2022-2024 Five (5) CXC Subjects: Economics (III, Principle of Business (II), Geography (III, Electronic Document Preparation & Management (ID), English Language (III)

KEY SKILLS

Leadership skills, problem solver, customer service and relations among other good business attributes, computer literate, ability to adopt and multi-task.

REFERNCES

Available upon request

Summary.

Dedicated collections representative with over three months of experience, with outstanding customer service, problem solving and great team work ethic. My expertise lies in providing quality service, building relationships and offering creative solutions to best satisfy customers. I am a dedicated team member known for my attention to detail, self motivation and loyalty.

Experience

Financial services agent, teleperformance May 2024-August 2024

• Responded to customer inquiries about any information related to their bills ehile maintaining a courteous and professional demeanor at all times. • Demonstrated expertise in collecting payments, solving problems and utilizing appropriate systems and resources. • Always kept myself calm and level headed to allow customers to be comfortable.