Customer Service Dispatch Operations

ROBERT SIDHU

** *********** **** ********, *******, L6R 3B2

Phone: 1-416-***-**** Email: ******.*****@*****.*** Professional Summary

Dynamic and results-driven Dispatch Supervisor and Transportation Professional with over 30 years of experience in dispatch operations, fleet coordination, driver management, and logistics optimization. Adept at leading dispatch teams, enhancing operational efficiencies, and delivering superior customer service across diverse transportation sectors. Proven expertise in route planning, regulatory compliance, safety management, and real-time crisis resolution. Strong leadership abilities combined with a deep understanding of fleet logistics and driver performance standards. Highly proficient in dispatch software systems, fleet tracking technologies, and customer communication tools. Committed to maintaining a safe, efficient, and customer-focused operational environment.

Holder of an ACZ License in excellent standing since 1988 and recognized for building high-performing teams, optimizing transportation workflows, and ensuring smooth, cost-effective operations.

Key Strengths

• Dispatch Operations and Team Management

• Route Planning, Optimization, and Scheduling

• Driver Training, Recruitment, and Retention

• Customer Service Excellence and Client Relations

• Safety Compliance (CVOR, DOT Standards)

• Fleet Tracking and GPS Monitoring Systems

• Crisis Management and Conflict Resolution

• Logistics Planning and Freight Coordination

• Regulatory Audits and Compliance Reporting

Career Objective

Seeking a leadership role as a Dispatch Supervisor or Operations Manager within a progressive transportation or logistics organization, where I can leverage my extensive experience in dispatch management, driver leadership, operational efficiency, and customer service excellence to contribute to organizational success.

ROBERT SIDHU

40 Cottongrass Lane Brampton, Ontario, L6R 3B2

Phone: 1-416-***-**** Email: ******.*****@*****.*** Professional Profile

Experienced Dispatch Supervisor and Transportation Professional with over 30 years of progressive leadership in logistics, dispatch operations, driver management, and safety compliance. Proven track record of improving operational efficiency, optimizing delivery schedules, leading dispatch teams, and delivering exceptional customer service. Highly skilled in coordinating large fleets, maintaining regulatory compliance, and resolving real-time logistical challenges.

Holder of an ACZ License in excellent standing since 1988. Core Competencies

• Dispatch Operations Management

• Fleet and Driver Supervision

• Route Planning and Optimization

• Customer Service and Client Relations

• Safety and Compliance (CVOR, DOT Standards)

• Staff Training and Development

• Conflict Resolution and Crisis Management

• Logistics Planning and Supply Chain Coordination

• Data Entry and Dispatch Software Proficiency

• Team Leadership and Operational Reporting

Professional Experience

Straight Freight — Dispatcher, Recruiter & Safety Coordinator 2022 – Present

• Lead dispatch operations by coordinating daily delivery schedules, optimizing driver assignments, and monitoring field operations.

• Serve as primary liaison between customers, drivers, and operations team to ensure service excellence and issue resolution.

• Manage onboarding, driver recruitment, and training to maintain high safety and service standards.

• Perform compliance audits, reference checks, and training using industry standards

(PSP, Carrier’s Edge).

• Maintain dispatch logs, track fleet movement, and adjust assignments in real-time based on customer or operational needs.

Highlight Motor Freight — Trainer and Safety Compliance Officer 2021 – 2022

• Evaluated driver performance and provided road testing, coaching, and training to ensure regulatory and internal safety compliance.

• Delivered feedback to leadership on operational improvements based on over 36 years of commercial driving and logistics experience. New Horizon Driving School Ontario Truck & Forklift Driving School — Driver Trainer

2013 – 2020

• Conducted commercial vehicle training programs, emphasizing safe driving practices, pre-trip inspections, and regulatory compliance.

• Prepared drivers for ministry road testing and successfully contributed to driver certification programs.

KJS Transport Inc — Logistics Coordinator

2016 – 2017

• Oversaw supply chain operations, route planning, and dispatch scheduling to ensure on-time deliveries and maximize resource efficiency.

• Worked directly with customers to address inquiries, resolve shipment issues, and maintain high service levels.

• Analyzed logistical procedures and recommended improvements to enhance efficiency.

Simrut Trucking SGT2000 Inc — Dispatcher

2009 – 2016

• Managed dispatch services for both local and cross-border transportation.

• Handled real-time coordination between drivers and customers, resolving operational issues promptly.

• Prioritized calls based on urgency and optimized routing using GPS and dispatch tracking systems.

B&G Transport & SMG Logistics Inc — Dispatch Manager & AZ Driver 2005 – 2009

• Supervised daily dispatch activities for a large fleet, managing route planning, driver assignments, and service interruptions.

• Led dispatch team training, performance reviews, and service quality initiatives.

• Coordinated cross-border logistics for timely deliveries using dry vans, reefers, and flatbeds.

Earlier Career

CGI Group — Computer Analyst & Change Management Support 1998 – 2005

• Managed complex scheduling, operations support, and incident resolution in a data center environment, sharpening planning and crisis management skills. Castellian Group Corporation — Assistant Regional Manager 1987 – 1998

• Supervised 150 employees across 10 locations, managed staffing, customer service standards, scheduling, and operational profitability. Education

• Computer Systems Technology — Northern Alberta Institute of Technology

• Business Administration — Grant MacEwan College

• High School Diploma: Mechanics and Business Administration — W.P. Wagner High School

Certifications and Licenses

• ACZ License (Excellent Standing Since 1988)

• Driver Training Instructor Certification (Private Driving School Programs) Technical Skills

• Fleet Management Systems (TMW, Samsara, etc.)

• Microsoft Office Suite (Excel, Word, Outlook)

• GPS and Real-Time Tracking Software

• Dispatch & Logistics Software Tools

• Vehicle Diagnostic Tools

Leadership Attributes

• Operational Leadership: Skilled at overseeing dispatch departments and ensuring service excellence.

• Problem-Solving Mindset: Capable of making real-time decisions under pressure to maintain route coverage and resolve disruptions.

• People-First Management: Foster positive driver relationships and develop dispatch staff through coaching and mentorship.

• Customer Service Excellence: Ensuring clients receive reliable, responsive service at all stages of the delivery process.

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