Customer Service Front Desk
Resume:
Edmarie Rivera
Sanford, FL *****
****************@*****.***
Professional Summary
Efficient and customer-focused service professional with 4 years of experience in hospitality and retail environments. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in managing guest experiences, processing transactions, and collaborating with teams to ensure seamless service. Bilingual in English and Spanish, dedicated to delivering exceptional service and fostering positive customer relationships. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeper
Merry Maids-Casselberry, FL
October 2024 to March 2025
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
Hostess/Cashier
Pal Campo Restaurant-Sanford, FL
August 2023 to December 2023
• Managed guest reservations and seating arrangements efficiently, minimizing wait times
• Provided accurate information about menu items, daily specials, and promotions to enhance the dining experience for guests
• Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations
Online Grocery Pickup
Walmart-Sanford, FL
December 2022 to April 2023
• Efficiently bagged groceries for customers, ensuring items were properly sorted and protected during transportation
• Assisted in loading grocery bags into customer vehicles, providing friendly and helpful service
• Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries
Cashier
Winn-Dixie-Sanford, FL
September 2021 to March 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
High school diploma
Seminole High School-Sanford, FL
August 2018 to May 2021
Skills
• Hospitality
• Janitorial experience
• Translation
• Laundry
• Office experience
• Writing Skills
• Front desk
• Time management
• Manufacturing
• Organizational skills
• Typing
• Heavy lifting
• Cleaning
• Customer service
• Clerical experience
• Computer skills
• Bilingual
• Communication skills
• Cash register
Languages
• English and Spanish - Fluent
Certifications and Licenses
Driver's License
Edmarie Rivera
February 2021 to March 2030
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