Customer Service Representative
Resume:
Kennikqua Turner
Dallas, TX *****
************@*****.***
Professional Summary
Detail-oriented and customer-focused professional with over four years of experience in remote customer service, chat, and email support. Possessing a Level Three Customer Service Certification and a proven track record of delivering exceptional service, I am seeking opportunities to leverage my skills and expertise in a remote customer service role. With typing skills of 35 words per minute and a strong ability to work independently, I am well-equipped to excel in remote environments. Willing to relocate: Anywhere
Work Experience
Route Sales Representative
U-Haul-Dallas, TX
2022 to 2024
• Provided comprehensive customer service support to U-Haul customers remotely via chat, email, and phone, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Demonstrated expertise in U-Haul's products, services, and policies to provide accurate information and assist customers with reservations, equipment rentals, and moving-related questions.
• Utilized effective communication skills to de-escalate customer concerns, resolve complaints, and provide solutions in a timely and professional manner.
• Collaborated with team members and supervisors remotely to identify opportunities for process improvement and enhance the overall customer experience. Customer Service Representative
Remote Customer Service Lead Representative - Genpact Genpact, Remote-Dallas, TX April 2020 to August 2022
• Led a team of remote customer service representatives in providing exceptional support to Genpact's customers, overseeing daily operations, and ensuring service delivery met or exceeded performance targets.
• Specialized in identifying and investigating instances of fraud and unauthorized activity for Genpact's customers, utilizing advanced analytical skills and fraud detection tools.
• Conducted thorough reviews of customer accounts, transactions, and activity patterns remotely to identify suspicious behavior and potentially fraudulent activity.
• Communicated with customers and internal stakeholders remotely to gather additional information, verify identities, and mitigate risks associated with fraudulent transactions. Customer Service Representative
Chime Solutions-Dallas, TX
February 2019 to August 2020
Sorter/Packer
Kohl's-DeSoto, TX
September 2018 to January 2020
Server
Elliot Staffing-Dallas, TX
August 2018 to May 2019
Education
Certified in Medical Assisting
Absolute Allied Health Academy - Duncanville, TX
May 2022 to July 2022
High school diploma
Crossroads Academy - DeSoto, TX
August 2017 to May 2019
Skills
• Windows
• Cashiering
• Security
• Restaurant experience
• Host/Hostess
• Materials Handling
• English
• Direct sales
• Surveillance
• Phlebotomy
• Serving
• Packaging
• Food Preparation
• Computer skills
• Clerical experience
• Operating systems
• Laboratory Experience
• Customer support
• Sales
• Cleaning Experience
• Customer service
• VPN
• Cash handling
• Customer Service
• CCTV
• Manufacturing
• Experience Administering Injections
• Technical support
• Medical Assistant (Less than 1 year)
• Serving Experience
• Medical Office Experience
• Telecommunication
• Patient Care
• Law enforcement
• Typing
Certifications and Licenses
Medical Assistant
July 2022
Non-CDL Class C
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