Customer Service Client Support
Resume:
Melissa Rosing
Homestead, PA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Energy worker
Commonwealth of Pennsylvania-Pittsburgh, PA
February 2025 to Present
• Assisting clients with their utility bills.
Work Experience Coordinator
CBRE/Ernst & Young-Pittsburgh, PA
July 2022 to August 2023
Ernst and Young was my client
Office management
Detail oriented
Passed all trainings
People pleaser
Customer service
Host
Problem solver
Detail Oriented
Order Supplies for Office
Answer switchboard
Mail runner
Answer Emails
Order from EZ Cater
Book on Reserve
Computer Savy
Team player
Client support
Bartender/Server
Randys Beer Barrel-Munhall, PA
January 2020 to March 2022
Customer Service
Ordering Supplies
Maintain a clean and positive atmosphere.
Contacting vendors
Daytime bar manager
Light cooking
Open/Close (key holder)
Cashier/Customer Service
Shop and go deli-Pittsburgh, PA
April 2013 to May 2020
• Customers service first,
• cleaned and organized store
• PA lottery machine
• stocked
• covered on the line cooking,
• covered shift call offs
• prepared all aspects of fish fries
• met with sales reps
Office Manager
SWCFCU-Carnegie, PA
February 2001 to March 2012
Started as a teller, then loan officer, delinquent/fraudulent coordinator, debit/credit card coordinator/ processor, ordered from federal reserve, attended board meetings, rotary club members, CSR, managed 8 employees.
Education
Associate's degree in Applied Sciences
Community College of Allegheny County-West Mifflin, PA September 1997 to May 1999
High school diploma or GED
Baldwin High School-Pittsburgh, PA
August 1993 to May 1997
Skills
• Computer operation
• Nonprofit management
• Account management
• Profit & loss
• Medical terminology
• Balance sheet reconciliation
• Mobile applications
• Cleaning
• Customer support (10+ years)
• Bookkeeping
• Time management
• General ledger accounting
• Microsoft Word
• Cash register
• Accounts receivable
• Deliquent Coordinator
• Bartending
• General ledger reconciliation
• Account Reconciliation
• Customer service
• Production planning
• QuickBooks
• Analysis skills
• Human resources
• Social listening (10+ years)
• Banking
• Risk management
• Process Improvement
• Financial analysis
• Product Development
• Microsoft Office
• Leadership (10+ years)
• Accounts payable
• Procurement
• Organizational skills
• Loan officer experience
• Documentation review
• Team management
• Serving
• Visa debit/credit cards
• Communication skills
• Computer skills
• Case management
• Microsoft Excel
• English
• Microsoft Outlook
Certifications and Licenses
Bartender License
Driver's License
Contact this candidate