Customer Service Supply Chain
Resume:
Richard-Andrew
Duval
DETAILS
New Acres Drive, Mandeville,
Manchester Jamaica, W.I
***********@*****.***
www.instagram.com/uzimi_876
CORE COMPETENCIES
Hospitality Management
Client Consultation & Relationship
Building
Advanced Knowledge of Maritime
Logistics and Navigation
Multidisciplinary Photography &
Videography
Procurement & Supply Chain
Management
Creative Direction & Content
Production
Logistical Planning and Operation
Team Leadership & Management
Customer Service Excellence
Inventory Management
Professional Summary
Highly adaptable professional with 20 years of extensive experience, including 2 years in management, rooted in the hospitality and customer service industries. Proficient in both creative and operational roles, with a strong track record in delivering exceptional guest experiences through photography, videography, and media production. Skilled in inventory management, procurement processes, and logistical planning within a hospitality context. A detail-oriented problem-solver with a passion for enhancing customer satisfaction and driving continuous improvement. Committed to providing innovative, high-quality service.
Occupational Journey
Customer Service Support Specialist at INTOUCHCX
JANUARY 2025 — PRESENT
Maintain in-depth knowledge of products and services to effectively assist customers, troubleshoot problems, and provide clear guidance on features, updates, and troubleshooting steps.
PADI Scuba Diver/Underwater Photographer & Videographer at SANDALS RESORTS INTERNATIONAL
JULY 2021 — AUGUST 2024
Captured high-quality underwater images and videos during SCUBA diving excursions, providing guests with personalized, memorable keepsakes that enhanced their overall resort experience.
Assisted guests in understanding and utilizing SCUBA equipment, ensuring their comfort and safety throughout the dive, and delivering an engaging, informative experience that catered to individual guest needs.
Collaborated with guests to understand their preferences for underwater photography, offering customized packages and services that aligned with their expectations and creating lasting memories of their visit.
Offered instructional sessions for guests interested in learning underwater photography, improving their skills, and enriching their overall diving experience while ensuring a high level of guest satisfaction. Internet Technical Support at ADVANTAGE COMMUNICATIONS JAMAICA LIMITED
SEPTEMBER 2017 — AUGUST 2020
Diagnosed and resolved internet connectivity issues for FLOW customers, ensuring minimal downtime and delivering a seamless user experience.
Offered step-by-step support over the phone or chat, helping customers troubleshoot and fix common technical problems, thereby enhancing customer satisfaction and loyalty.
Accurately recorded customer interactions and technical issues in the system, escalating unresolved cases to higher-level support teams, ensuring prompt resolution and maintaining high service standards. Vehicle Acquisition & Sales at RAH AUTO TRADING CO. DECEMBER 2016 — DECEMBER 2018
Directed overall business strategy and operations, ensuring the auto mart's growth and profitability through effective leadership and decision-making.
Sourced and acquired vehicles based on client specifications, both locally and internationally, ensuring a diverse and high-quality inventory that met market demands.
Provided expert advice and consultation to clients, understanding their needs and preferences, and delivering tailored vehicle solutions that aligned with their expectations and budget.
Built and maintained strong relationships with suppliers, negotiating favorable terms and pricing to optimize profitability and ensure the timely availability of vehicles for sale.
Procurement Officer, Service Writer & Parts Manager at ANDRE’S AUTO DECEMBER 2016 — DECEMBER 2017
Sourced and purchased high-quality parts and supplies from trusted vendors, ACHIEVEMENTS
Leadership in Times of Change
Sandals Corporate University-
Certificate of Achievement
2024
Leading by Example
Sandals Corporate University-
Certificate of Achievement
2024
Providing Constructive Feedback
Sandals Corporate University-
Certificate of Achievement
2024
Conflict Resolution
Sandals Corporate University –
Certificate of Achievement
2024
Delivering Customer Care
Sandals Corporate University –
Certificate of Achievement
2024
Customer Culture
Sandals Corporate University –
Certificate of Achievement
March 2024
Active Listening CS Training
Sandals Corporate University –
Certificate of Achievement
August 2024
Epix Photography Tier 2
Sandals Corporate University –
Certificate of Achievement
September 2023
Epix Photography Tier 1
Sandals Corporate University –
Certificate of Achievement
August 2023
Guest Service Gold Making
Connections
Sandals Corporate University –
Certificate of Achievement
April 2023
ensuring inventory levels met the operational needs of the service department and the overall business.
Created accurate and detailed service estimates for customers, taking into account parts, labour, and time required, to ensure transparency and customer satisfaction.
Scheduled repair jobs and assigned them to technicians based on their expertise and the complexity of the work, optimizing the efficiency of the service department.
Managed inventory levels of parts and supplies, implementing inventory control measures and streamlining procurement processes to reduce costs and improve service delivery times.
Camera Operator & Photographer at 13TH TRIBE PRODUCTIONS DECEMBER 2010 — DECEMBER 2017
Selected, set up, and operated motion picture and television cameras for a variety of productions, ensuring high-quality visual content that met client expectations.
Captured critical moments during special events such as weddings and corporate functions, delivering professional-grade photography that preserved lasting memories for clients.
Worked closely with clients to understand their vision and requirements, adapting photographic techniques and styles to align with their preferences and project goals.
Post-processed and edited photos and video footage to enhance quality and deliver polished, professional results that exceeded client expectations. Wedding Videographer/ SCUBA Diver & Underwater Photographer at SANDALS RESORTS INTERNATIONAL
M AY 2006 — AUGUST 2009
Filmed and produced cinematic wedding videos, as well as breathtaking underwater footage, providing clients with unique and memorable visual keepsakes.
Worked closely with wedding couples and guests to understand their vision, delivering personalized photography and videography services that captured the essence of their special day.
Provided instructional sessions for guests interested in underwater photography, helping them develop their skills and ensuring a safe and enjoyable diving experience.
Edited raw footage and photographs to create polished, professional videos and images that highlighted the beauty of the events and underwater environments, ensuring client satisfaction and repeat business.
Videographer & Programs Director at NEGRIL TV
JANUARY 2005 — JANUARY 2006
Oversaw the creation and production of television programs, from concept development to final broadcast, ensuring content was engaging, relevant, and aligned with the station's goals.
Operated video cameras to film a wide range of content, including local events, interviews, and special features, delivering visually compelling footage for the station's programming.
Devised and implemented communication strategies that effectively reached and engaged target audiences, driving viewer engagement and enhancing the station's reputation in the community.
Coordinated the production schedules for various programs, ensuring timely delivery and smooth broadcast operations, while maintaining high standards of quality and creativity.
Set Designer & Decorator at RIU HOTEL & RESORTS
SEPTEMBER 2002 — JANUARY 2005
Designed and executed innovative set designs and décor for a range of events, ensuring alignment with client visions and upholding the resort’s high standards, contributing to enhanced guest satisfaction and memorable experiences.
Collaborated closely with event coordinators and hotel management to deliver timely and meticulous décor setups, ensuring seamless event execution and Membership
The Miracle Club - Certificate of
accomplishment – Completion of
module course in Metacognition.
Certificate of achievement –
Completion of mentorship program.
Based on the Principles of Personal
Power and Extraordinary Leadership.
Caribbean Maritime University -
Member of the Tourism Action club
The Jamaica Diaspora Institute –
Mona Social Services University
Township Cuso International
Certificate of Participation DYC Youth
Summit 2013. Connecting Youths
Across Boarders.
reinforcing the resort’s reputation for exceptional event services. Education
BSc. Logistics & Supply Chain Management, CARIBBEAN MARITIME UNIVERSITY - Pending
PRESENT
I am currently pursuing a Bachelor of Science in Logistics & Supply Chain Management, which focuses on developing expertise in optimizing supply chains, managing logistics operations, and improving the efficiency of goods and services movement. This program equips me with the knowledge and skills necessary to excel in roles that demand strategic planning, problem-solving, and operational management within various industries.
Certified Boat Master, CARIBBEAN MARITIME UNIVERSITY 2011
As a Certified Boat Master trained to operate up to 160ft/48m vessels, I possess the essential skills and knowledge to operate and manage small to medium-sized vessels safely and effectively. This certification has provided me with expertise in seamanship, navigation, safety protocols, and vessel maintenance, ensuring that I can deliver safe and efficient operations on the water. Boatswain Certificate, CARIBBEAN MARITIME UNIVERSITY 2011
As a holder of a Boatswain Certificate, I am skilled in the fundamental aspects of seamanship, including the operation and maintenance of a vessel’s deck equipment and rigging. This certification has prepared me to manage deck operations effectively, ensuring the safety and efficiency of all activities related to the vessel’s upkeep and navigation
Certificate: Advanced Audio & Video Production, Caribbean Production Training Centre (C.P.T.C)
2003
I earned a Certificate in Advanced Audio & Video Production, which has equipped me with advanced skills in the technical aspects of audio and video production. This certification provided me with hands-on experience in operating and managing audio-visual equipment, editing, and producing high-quality content for various media platforms.
Fine Arts, EDNA MANLEY COLLEGE OF THE VISUAL AND
PERFORMING ARTS
2001
I studied Fine Arts with a focus on Jewellery, Goldsmithing, and Photography, where I developed a deep understanding and practical skills in these artistic disciplines. This program honed my creativity and technical expertise, enabling me to create intricate jewellery designs, work with various metals, and capture compelling photographic images.
High School Diploma, ARDENNE HIGH SCHOOL
1998
I earned my High School Diploma, which provided me with a strong foundation in core academic subjects and essential life skills. This educational experience prepared me for further studies and equipped me with the critical thinking and problem-solving abilities necessary for personal and professional development. References
References available upon request.
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