Customer Service Project Management
Resume:
CLARA CHIDIMMA OZOH
Address: No * Bello Adogie Close, Harmony Estate, Ifako Ijaiye, Lagos.
Phone Number: 080********
E-mail: *************@*****.***
OBJECTIVE
Always Striving for excellent precision, and be part of a team of intellectuals that build strong band leading institution that will always be seen as a leader and pace setter in the society BIO DATA
Sex: FEMALE
Marital Status: MARRIED
Date of Birth: 17th MAY 1992
Nationality: NIGERIAN
State of Origin: ENUGU STATE
Local Government: EZEAGU
Language: ENGLISH, IGBO,
PROFESSIONAL CERTIFICATES AND INSTITUTIONS
Project Management with Primavera P6 (ASSOCIATION OF ENTERPRENUERS AND TECHNOLOGISTS NIGERIA) ASETNig.
Business consultancy (ASSOCIATION OF ENTERPRENUERS AND TECHNOLOGISTS NIGERIA) ASETNig.
Customer relations (INSTITUTE OF CUSTOMER RELATION MANAGEMENT) ICRM
Database Management and Analysis (MS Excel) (SUNTECH ICT) EDUCATIONAL BACKGROUND
Enugu State University of Science and Technology (ESUT), 2012
(B.sc) Sociology/ Anthropology
Command Day Secondary School, Ojo Lagos (SSCE) 2008
New World Academy, Ojo, Lagos (FSLC) 2002
OTHER CERTIFICATES
National Youth Service Corps (NYSC)
Federal Road Safety Corps
LEADERSHIP POSITIONS
REGISTRAR- Road safety club CDS Group (NYSC) Lokoja, Kogi State (2013/2014)
CADET FLAG BEARER- Road Safety Club CDS Group (NYSC) Lokoja, Kogi State (2013/2014)
SECETARY – Great Minds…Pilots of Success Forum Esut (2011/2012)
EDITOR(SUG) - Esut Express Magazine, Enugu, (2010/2011)
CATHETCHIST-St Albert the great Catholic Chaplaincy, Esut (2010/2011)
TREASURER- St Albert the great Catholic Chaplaincy, Esut (2011/2012) SUMMARY OF QUALIFICATIONS
A productive system Analyst with a passion for excellence and a strong desire to develop into a highly successful professional, working in an organization where I am encouraged to contribute quality ideas and work output to the delivery of solutions that enable achievement of business result over time. Passionate about corporate performance, good customer relations, adherence to policies, teamwork, and the delivery of bottom-line results through efficient work, approaches, and practices. PERSONAL ATTRIBUTES
Goal getter, result-oriented, friendly, FOCUSED, committed and resourceful
Time Manager, Project Scope Manager, Risk Manager, Stress Manger, Conflict Manager, Safety Manager, Security Manager, Human Resource Manager.
Dedicated, honest, good communicator with strong reading, writing, and speaking skills.
Respond to issues both in a logical and creative way WORK EXPERIENCE
1. STANBIC IBTC BANK 2019 - DATE
Position: Trade Officer: International Business Center, Exchange Control/ Engineering, PAAR and Form M Processor, NXP Validator
Documentary Letters of Credits (LCs), Bills for Collections (BFCs)
Document negotiations (LCs)
Payment/ review of signed Bill of Exchange (BOEs) for Bills for Collections (BFCs)
Endorsement of documents
Refinancing
Guarantees
Regulatory Returns
Sees the day-to-day Form M/ PAAR request and queries from clients.
Processing, capturing and submission of Form M requests to the CBN trade portal
Processing, capturing and submission of PAAR requests to the CBN trade portal
Review, Validating of NXP/NCX requests of clients on the TRMS portal 2. SUNTECH ICT 2017-2019
Position: Human Relations Manager
Sees to the day-to-day activities of the company
Attends meeting representing the company
Training of Students (ICT Instructor: Desktop Publishing, Advanced Excel/HRM)
Recruiting staff of reputable character to work with the firm
Ensuring that the students learn at a conducive environment, conduct examinations for them and issue certificates to successful students. 3. SATGURU INVESTMENT MANAGEMENT 2017
Position: Corporate Portal Activation Data Analyst Operational Manager
Acquisition and engagements of travel agencies
Planning and implementations of strategies and designs of contents in the company’s portals to enhance the easy sales of travel packages for agents and travelers
Planning and Implementations of different travel packages
Designs and control of business transactions for both agencies and Clients
Planning and organizing meetings with agencies
Daily updating of company’s portal with trending travel packages with the support of the ICT department
4. ACCESS BANK PLC 2014-2017
Position: Sales/ Marketing (Paywithcapture)
Introduction of the Banks Product to Client depending on their needs in the bank especially the e-channel banking
Selling and activation of paywithcapture app to clients
Help to resolve issues of client based on the app usage
Receiving payment, transfers, and purchase of goods from clients using the app QR Code stationed at the airport
5. LAGOS WASTE MANAGEMENT AUTHORITY (LAWMA) PSP 2014 Position: Revenue Officer
Sees to the day-to-day activities of the company
Attends meeting representing the company at the Local and State Government level
Attend meeting with the residents which the company services during last Saturday environmental sanitation
Compiles and distributes bills for consumption of services rendered to the clients
Recruiting staff of reputable character to work with the firm
Ensuring that the trucks for waste collection are in good order and such duties are carried out by those involved
6. KOGI STATE MINISTRY OF EDUCATION, LOKOJA 2013-2014 Position: Assistant Examiner
Invigilating of students during WAEC Examination
Marking of Students examination papers after exams 7. BISHOP DELISLE COLLEGE, LOKOJA (NYSC) 2013-2014 Position: Government Teacher
Teaching Students on their career paths as Government students, citizens, and analysts
Testing and marking of exams questions
8. REEM OIL AND GAS INTERNATIONAL 2012-2013
Position: Assistance Manager
Organize the station, collect, and compute all data and documents in its order
Collect, deposit and cash all monies of the company
Receives all products that come into the region
Oversee all the affairs of the company within the eastern region by travelling round the states where the company is situated, collecting data from them and attending meetings representing the company
9. VILLA TOSCANA HOTELS ENUGU 2011-2012
Position: Receptionists
Welcome all guests to the firm
Issues them rooms that have been paid for
Record all data of the guests and forward to the state security service
Check out all guests who wish to leave (Check-Out) the firm
forward all recorded data of all guests to the internal auditor
input all records of guests into the company’s database HOBBIES
Studying, computing, researching, teaching, movies, music, meeting new people. REFEREES
Ozoh Christian Sunday Ukoh John Umoh
Executive Director Executive Director
Suntech ICT Vocet technologies
Lagos. Abuja.
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