Data Entry Administrative Assistant

LISA BONETTI

The Villages, FL ***** • 860-***-**** • *************@*****.***

Professional Summary

A highly motivated and driven professional with over 20 years of experience in administrative/secretarial support. Seeking a challenging role where I can share my expertise to contribute to a company's growth.

Skills

• Customer service • Data entry

• Computer skills • Office administration

• Training liaison/coordinator • Data Entry

• Detailed meeting minutes • Database management

Work History

Administrative Assistant, 01/2016 to 05/2025

State of CT Department of Social Services – Hartford, CT Assistance in new employee hiring process including but not limited to applicant tracking, scheduling interviews, background checks, aiding in IT set up.

•

New and current Provider contact, providing prospective applicants with application materials, trainings, policies, and procedures - keep track of current Providers ensuring they are up to date on credentials.

•

• Liaison for autistic individuals and families applying for the DSS Autism Lifespan Waiver Program.

• Conduct client intake interviews to collect medical information and insurance details.

• Tracking autism waitlist and filing system.

Attend and facilitate resource fairs providing resources and applications to families in need of assistance.

•

Organize and maintain filing and document management systems by coordinating, archiving, and purging files.

•

Handle management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence.

•

Review and suggest improvements for diverse range of documentation, including interoffice correspondence, reports, and presentations.

•

• Collect, calculate, and report on expenditure and statistical data to inform senior management.

• Establish new workflow and employee training processes to improve operational efficiency.

• Handle correspondence, manage files, and perform other clerical duties for office staff.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

•

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

•

Administrative Assistant, 01/2014 to 07/2016

State of CT Dept. of Developmental Services – Hartford, CT Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

•

Answered questions and responded to inquiries to deliver high level of service to providers and parents.

•

Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

•

• Maintained inventory in supply closet to prevent shortages. Secretary II, 12/2007 to 01/2014

State of CT Office of the Attorneys General – Hartford, CT

• Handled sensitive information discreetly, maintaining confidentiality when managing legal files.

• Answered multi-line phone system and enthusiastically greeted callers.

• Maintained daily report documents, memos and invoices.

• Scheduled conferences and associated travel arrangements.

• Worked professionally setting up depositions and confidential meetings. Education

Coursework: Bus. Office Tech., 05/2020

Eastern Gateway Community College - Steubenville, OH

Contact this candidate