Customer Service Field Office

Anastasia Bigler-Seaburg

*** *** *** ** *.O. Box 829

Mohall, ND 58761

Cell: 425-***-****

Work Experience

Secretary II Contract Employee

USDA NRCS Field Office Contracted by, Carbon Consulting Group LLC- Mohall, ND October 2023-March 2025

● Responsible for superior front facing guest relations with producers and potential contracting clients,establishing and maintaining contracting files and producer records.

● Review accuracy of documentation, compliance with regulations and justification of invoices, claims, and program payments for goods and services.

● Maintain physical and digital records and filing systems for contracts, creating digital maps of producers farms and process payment information in accordance with federal regulations.

● Utilizing a variety of computer hardware and software applications including but not limited to MS Teams, Email, Arc Pro, Conservation Desktop, Protracts, Microsoft Office, small office machinery, telephones, postage machine, and copier /scanner to assist and facilitate day to day functions of the office.

● Ensure company vehicles are compliant with maintenance and safety standards.

● Compile and submit a multiple field office supply order, reconcile and distribute office supplies to the field offices in the district.

● Reviewing Contracts for the District Conservationists for 4 Field Offices. Verify that the tracts of land are still in control of the producer.

● Generated and mailed out reminder letters to producers.

● Generated Biweekly reports for 4 field offices utilizing government software.

● Other duties as requested by supervisor and superisor’s subordinates. Library Director

Mohall Public Library - Mohall, ND

November 2020 to October 2023

• Responsible for; creating, and promoting programs and marketing them on social media for the library to maintain and increase engagement with patrons and targeted demographics. • As Library Director, I generated the annual budget and proposed it to the City Auditor and the Library Board of Directors.

• Since my inception of being the Library Director, the Library has been recognized with the STAR Award for 3 consecutive years. The Library was never previously recognized with this award. It is awarded to the top 3 Libraries in each budget bracket. Qualifications include but are not limited to; criteria documented by the Annual Report generated by the North Dakota State Library: circulations per capita, hours open per week program attendance per capita, percentage of NDLCC standards met.

• Assisting the public with job and internet searches, book requests, processing donated books and adding to collection.

• Ordering office supplies, books, audio books etc. within budget constraints.

• Keeping policies, strategic plan, and disaster plan current. Review Policies every 3 years. • Keeping daily records This is a qualified candidate. Can pass a background check. of Wi-Fi usage, # of patrons using computer, # of patrons coming into the library, # of books checked out.

• Purging the library collection at a minimum of 1% per year.

• File annual statistical reports and date with the NDSL by deadlines.

• Writing grants for financial opportunities as they arise.

• Provide orientation materials to new Library Board Members, Train and Orient new Librarian Substitutes or Volunteers as needed.

• Ensure there are at least four Library Board Meetings per year (Quarterly)

• Post board meeting dates and times in accordance with State Sunshine Laws. At the City Hall, and on Library Doors.

• Maintain a clean and orderly Library and Restroom facility.

• Report Maintenance issues to appropriate personnel.

• Check and maintain email daily.

• Troubleshoot and assist with Technology including: computers, printer, copy machine, Library App Libby, Wi-Fi etc.

• Keep Mohall Public Library Website up to date and glean statistical information from multiple websites including but not limited to: Overdrive, Mango, Mohall Public Library website, Mohall Public Library Facebook, for Library Statistics and Reports.

• Compose professional and tactful correspondence to: Patrons, Vendors, City Hall, NSDL and Library Board Members.

• Maintain accurate accounting of petty cash expenses.

• Maintain Strict confidentiality of patrons.

Hiring Specialist

Tulalip Resort Casino - Tulalip, WA

June 2016 to September 2020

• I facilitated the hiring process from beginning to end, ensuring that the process was conducted fairly and consistently in accordance with current policies and procedures and applicable laws (State, Federal, Tribal & Indian Laws in regards to employment.) I provided information and assistance to staff, (all levels from Entry Level to President/COO/CFO/CEO) applicants and the general public.

• Programs Utilized Daily: MS Office Suite products, Word, Excel, Outlook, Power Point, Monster Applicant Tracking System, ICIMs, E-Skill testing, Kronos, WebTop, DataImagine.

• I composed correspondence letters, using Microsoft Office products, Including MS Outlook, Word and the Monster ATS, to contact applicants and candidates regarding their application status, and to notify them of testing and interview opportunities as well as create their offer letters and new hire paperwork packets.

• I utilized the Monster and Icims ATS, to repost positions that were not filled initially, and maintain that the were either Open to the public for applications or in Working status and following our screening policies and procedures. Once the files were closed and filled I also ensured that were documented according to SOP"s and logged into Excel and followed proper procedures for closed files to be taken to storage.

• I'm highly methodical and extremely organized,I created a unique filing system for the hiring files assigned to me and maintained the filing system and taught my coworkers how to replicate it for their files. I created reports, logs and provided an open line of communication with the departments' Hiring Committees providing updates for the Hiring Manager and other department executives regarding their files on a weekly basis regarding scheduling interviews, evaluating applications and discussing testing, interview questions etc.

• I updated interview questions as requested by the Hiring Committee and screened them to ensure clarity of message as well as fairness of the answer key and provided feedback. • I maintained the strict confidentiality of records and information within the HR Hiring Department. • I used tact and diplomacy to negotiate any wage step increases requested by the candidates with their potential departments, and reported wage increases to HR, per This is a qualified candidate. Can pass a background check. policy, for approval. Maintained confidentiality of the wage scale and any steps given to the departments outside of HR. • I was also responsible for notifying candidates of benefits and provided a quick overview of that they entail when hiring candidates on the spot, kept them informed on the next steps and a timeline of what to expect after leaving the interview, from signing paperwork, UA/Agility exams, Tribal Gaming Agency bad Applications (what is needed), who they will get their badge from and who will contact them for orientation, where to get uniforms and when to put in a 2 week notice with their current position to create a seamless transition between jobs.

• Also, I would call and schedule UA appointments internally, (at one point I was trained and received a certificate to provide Urine Analysis myself, and Agility Exams with an external provider. • I attended and assisted with Job fairs on site and off site as requested. I facilitated hiring functions and positively reflected Tulalip to new potential Team Members and outside Vendors. • I ensured that the reference checks, and employment verifications, background checks and driving abstracts were screened and vetted in accordance with our SOP's. I utilized Webtop to verify current team members to see if they had any current suspensions, or corrective actions/redirections/ conditional rehire agreements, which may inhibit their eligibility for employment within the company, in accordance to our policies and procedures, Verified Rehire eligibility in database and webtop: report any inconsistencies between the two systems to HR Director.

• Acted as a liaison between all Tulalip Tribal Entities including the TGO, Tulalip Tribes, Quil Ceda Village and the Tribal Gaming Agency.

• Ensured that pre-employment drug screening was completed with the Central Drug and Alcohol Compliance Department.

• Ensured that the Hiring Committees adhered to the guidelines and Employment Codes to ensure fairness and equality for all applicants.

• Obtained proper authorization for hiring new employees.

• Completed any special projects or attended any training as assigned by HR Hiring Manager or Designee.

• Ensured the Culture of Hospitality was being promoted internally and externally throughout the Tulalip Gaming Organization.

• I worked with over 60 active files at once spanning diverse departments, including but not limited to Maintenance

(Trades: Carpenters, Painters, Plumbers, Tile and Carpet Layers, Mechanics, Landscapers, Maintenance Techs) Bingo, Marketing, IT, Environmental Services, Security, Table Games, Administration, Slots, Food and Beverage departments for all 4 of the Tulalip Properties.

Employment Office Assistant /EAP Dual Rate

Tulalip Resort Casino - Tulalip, WA

April 2016 to June 2016

• I assisted the Employment department in the capacity of an Employment Office Assistant. I routinely composed correspondence letters, using Microsoft Office products, Outlook and ICIMS email for the HR Employment department on a daily basis.

• I have excellent communications skills and contacted applicants via phone and email regarding their application status. I notified applicants of testing and interviewing opportunities, as well as scheduled their appointments for them to complete the new hire process.

• I provided applicants with support during the employment process from; from answering questions on applications, testing, filling out new hire paperwork, walking new hires over to the UA department to complete required UA's for position & direct to the Tribal Gaming Agency to obtain TGA badge paperwork. • I assisted and acted as a facilitator between HR Employment and the Tulalip Gaming Organization's Departments as well as the Tribal Gaming Agency and our applicants.

Employee Assistance Program Intake Specialist

Tulalip Resort Casino - Tulalip, WA

February 2012 to June 2016

This is a qualified candidate. Can pass a background check.

• I multitasked, prioritized, scheduled appointments, collaborated and coordinated with the EAP Counselor on clients

(Team Members) as well as with the HR Specialists (Generalists), HR Management and the referring Department Management regarding EAP Referrals for team Members. I worked Directly with the Team Members to discuss their challenges at work, (Sexual Harassment/Discrimination, Policy Concerns, Conflict Resolution, Leave/ Benefits, and Performance Challenges), home (Domestic Violence, Relationship Issues, Self -Care) or with Chemical Dependency, to assist them and identify options they were willing to explore to improve their situation, including assisting team members to check into Voluntary Detox, Inpatient, and IOP, while coordinating their benefits with the Benefit Department, QMLA/ FMLA, personal leave and leave with out pay, to secure their position and benefits while they were away at treatment.

• I utilized excellent communication skills both oral and written, routinely composed correspondence letters, using Microsoft office Products for the EAP Department on a daily basis. • I worked with a variety of diverse clients, team members of the TGO on all levels (including Management and Executive Levels) as well as external treatment facilities while using poise tact, diplomacy, and maintained the highest of confidentiality of the clients and the EAP program.

• I work well under pressure and have strong problem solving skills, assess complex situations using independent and sound judgment, while exercising excellent customer service.

• Duties performed included strong working knowledge of HR/Company policies, and procedures to notify clients of leave balances, what the status of their corrective actions and redirections were and the next steps would be if their actions did not improve.

• I regularly would fill in and assist the HR Front desk, intake of doctor's notes in accordance with HiPPA and Federal Regulations, answer Team Member's questions or direct them to the appropriate area for assistance including but not limited to QMLA/FMLA. • I wrote articles for the internal magazine The Tulalip Times for 4+ years promoting EAP and their services.

Office Assistant

Tulalip Resort Casino - Tulalip, WA

January 2006 to February 2012

Job Duties and Responsibilities Included:

• Using Modern Office Equipment Daily: Personal Computer, Printer, Fax, Copy and Pitney Bowes Postage Machine.

• Recorded tracking numbers for Certified mail for various departments, including HR (Confidential Information), The Cage, Finance, Hotel Front Desk (Gift Certificates, Financial Information, Paychecks I-9's & W2's)

• Answered multi line phones, internal & External phone lines, transfer calls, answer questions and document team members calling in to work.

• Maintained files/records for call in slips, and paychecks, handed out paychecks and mailed in accordance to TGO Policies.

• Assisted angry & frustrated team members when their paychecks were lost, missing or incorrect. Acted as a liaison between Team members/vendors and the Payroll/Finance department when their check was missing or there were discrepancies on the checks.

• Typing on a daily basis 45 WPM

• Professional, polite, tactful and succinct phone and email communications with all departments and department heads including the President and CEO/CFO of the Tulalip Resort Casino. • Responsible for restocking forms, and procuring supplies from the purchasing department. • Utilize Microsoft Office, Word, Access, Excel, and PowerPoint on a daily basis. • Receive, log and route all internal paperwork, invoices, and forms utilizing 10 key and using the Access Program.

• As requested, respond to and fill Guest requests for decks of playing cards and dice via phone letter and or e-mail.

• Routed internal & external mail to all Tulalip Tribal entities, used queries to look up paperwork in database to find out where it was routed to last.

This is a qualified candidate. Can pass a background check.

• Maintained confidentiality for the Department and TRC worked well with team members, trained new team members as well as worked on tasks independently.

Education

Associate's degree in Psychology

Everett Community College - Everett, WA

September 2000 to July 2003

Skills

• Customer service (10+ years)

• Organizational skills (10+ years) •

Grant writing (3 years)

• Databases (10+ years)

• Leadership (8 years)

• Teaching (10+ years)

• 10 key typing (10+ years)

• ATS (5 years)

• iCIMS

• Kronos (10+ years)

• Library Services (3 years)

• Talent Acquisition

• Human Resources (8 years)

• Event Planning (3 years)

• Employee Orientation

• Conflict Management (4 years)

Languages

• German - Expert

• Spanish - Beginner

This is a qualified candidate. Can pass a background check. Awards

2021 North Dakota Star Library

January 2021

2022 North Dakota Star Library

January 2022

2023 North Dakota Star Library

January 2023

Certifications and Licenses

Driver's License

Contact this candidate