Customer Service Regulatory Compliance

Ghasoub Moghrabi

209-***-**** *********@*****.***

SUMMARY

Highly accomplished and results-driven Senior Operations Executive with over 25 years of experience leading complex manufacturing, aviation, logistics, and service operations. Proven expertise in driving operational excellence, P&L management, and strategic initiatives across diverse industries including aviation catering, automotive, defense, technology, and semiconductors. Adept at optimizing Safety, Quality, Performance, Cost Control, and Customer Service. Certified Six Sigma Black Belt, ISO 9001 Lead Auditor, and FAA Airline Transport Pilot (ATP) with extensive regulatory compliance experience (FAA, TSA, and DOD). Seeking a senior leadership role to leverage comprehensive, expertise in achieving corporate goals.

AREAS OF EXPERTISE

1. Operations Leadership:

Strategic Planning & Execution, P&L/Budget Management, KPI Development & Tracking, Lean Manufacturing, Continuous Improvement (CI), Process Optimization, Logistics/Warehousing, Supply Chain Management, Inventory Control, Cost Reduction, Union & Non-Union Labor Relations, Team Building & Development Teams of 400.

2. Quality & Compliance:

Six Sigma Black Belt, ISO 9001:2015 Implementation & Auditing, Total Quality Management (TQM), Statistical Process Control (SPC), Root Cause Analysis (RCA), Corrective/Preventive Action (CAPA), Regulatory Compliance (FAA Part 91/135/121, TSA, DOD, HACCP, GQS), Safety Management Systems

(SMS), Internal Auditing, Supplier Quality.

3. Aviation Expertise:

Airline Transport Pilot (ATP) FAA, Aircraft & Power-plant (A&P) Knowledge, FAA & TSA Regulations, Aviation Safety, Airline Catering Operations, Airport Operations, Vendor Management, Airport/Airline Liaison.

4. General Management:

Project Management (PMP-level experience), Engineering Project Management, Financial Acumen, Business Development, Contract Negotiation, Vendor Management, ERP Systems, Strong Analytical & Organizational Skills, and Crisis Management.

PROFESSIONAL EXPERIENCE

LSG Sky Chefs / World Wings Catering, San Francisco/Stockton, CA Operations Director - Airlines Catering 05/2021 – Present

Lead all operational and production activities for Customer Service Center(s) (CSC), ensuring competitiveness and achievement of Safety, Quality, Cost, Delivery, and Employee targets.

Develop and execute CSC business plans, budgets, and short-term manufacturing schedules. Accountable for P&L performance

Ensure strict compliance with corporate policies, FAA/TSA regulations, HACCP, GQS, safety, health, environmental, and customer quality requirements.

Direct day-to-day operations including production, logistics, warehouse, and transportation management (large truck fleet A&B).

Serve as primary liaison with airport authorities, FAA, TSA, police, fire departments, airlines, and local service vendors. Manage vendor contracts and performance.

Drive Lean Manufacturing, GPS (Global Performance System), and Employee Safety initiatives. Monitor and report on Key Performance Indicators (KPIs).

Lead, mentor, and develop management team and employees (union & non-union), fostering company values and culture. Manage staffing and HR policies within the department.

Implement and manage effective cost control programs, station expense management, and quality assurance audits.

ALLDATA Corporation, Elk Grove, CA

Production Director / QA & QC 01/2012 – 07/2014

Directed all aspects of automotive publishing production: planning, inventory control, purchasing, quality control, facilities, delivery, safety, and budgeting.

Managed organizational development, process optimization, and procedure implementation. Hired, trained, and evaluated staff.

Spearheaded cultural change initiatives supporting business objectives and attainment of production goals.

Developed annual budgets, performance goals, and operational improvement plans. Focused on yield improvement, scrap reduction, and cost savings using Six Sigma.

Led QA/QC functions: internal auditing, non-conforming product disposition (MRB), containment activities, QMS updates, and customer quality support for new product implementation (NPI).

Provided quality expertise, prioritized initiatives, and customized quality practices to meet organizational needs.

TJFIG Corporation, Stockton, CA

QA Director for Military Vehicle Maintenance Service & Training 12/2009 – 01/2012

Oversaw all QA activities for DOD training and maintenance contracts, including inventory control, purchasing, and QC, facilities, safety, and SOW compliance.

Developed and implemented the ISO 9001 Quality Management System from inception, including documentation, management review, internal audits, and certification preparation.

Led the ISO committee, managed corrective/preventive actions (CAPA), and ensured timely resolution of customer (DOD) issues.

Applied statistical quality control methods to meet customer requirements. Trained employees on procedures and compliance.

Managed calibration programs, document control, supplier quality performance, and non- conforming product containment.

Developed quality policies, objectives, and oversaw environmental management system aspects. Reported on quality performance and improvement initiatives to senior management.

Participated actively in the Health and Safety program. IQstor Network Corp., Newbury Park, CA

*QA & Data Analysis / Operations Director 08/2003 – 12/2009

Managed overall production operations: planning, inventory control, purchasing, QC, facilities, delivery, safety, and process improvement.

Optimized production schedules, workflow, and facility layout. Managed inventory via ERP system.

As QA Manager, maintained ISO 9001 certification, managed the internal audit program, CAPA system, MRB, receiving inspection, and final inspection. Updated work instructions.

Managed marketing operations: advertising/promotional strategies, branding website, collateral, tradeshows, market analysis, and promotional items.

Managed departmental budgets, forecasting, expense tracking, and headcount planning/coordination with Finance and HR.

Led engineering project management: scope definition, planning, scheduling, coordination, and monitoring.

Fairchild Semiconductor / Micro Linear, Sunnyvale, CA Operations / Project Director 03/1999 – 02/2003

Held full P&L and operational responsibility for a clean room test facility (340 employees) performing wafer sort and final test of mixed-signal/analog devices.

Managed test development, production, scheduling, logistics, and product transfers. Optimized tester/handler utilization and engineering allocation.

Supervised shift supervisors, managed recruitment, headcount, and performance reviews. Mentored management staff.

Developed management reports, investigated quality issues, managed supply inventory, and interfaced with customer service, product management, and business units. Seagate Recording Media, Fremont, CA & Mexicali, B.C., Mexico Sr. Development Engineer / Project Manager 02/1993 – 03/1999

Managed product development projects for disk drive substrates, overseeing design, feasibility, material science (metals, glass, ceramics, and polymers), testing, and production transfer.

Provided technical support to customers and engineers. Authored technical reports and presented findings.

Focused on reducing qualification cycle time, improving first-pass yield, cost reduction (process time, new techniques/tools), and reliability assurance.

Managed project budgets, schedules, and scope, quality, and customer expectations. Developed project documentation (IO lists, FAT/SAT protocols).

Developed/troubleshot PLC & HMI code, performed job walks, created estimates, conducted customer meetings, and commissioned projects.

Built and led an automation engineering team. Supervised sales, panels, drafting, and service for key accounts.

EDUCATION & CREDENTIALS

Master of Business Administration (MBA)

Bachelor of Science, Mechanical Engineering & Aeronautical Engineering noted

FAA Airline Transport Pilot (ATP) Certificate, A&P Knowledge / Flight Engineer (FE) Knowledge

Six Sigma Black Belt (Lean Manufacturing)

ISO 9001:2015 Lead Auditor Certification (or equivalent expertise - specify if certified)

Professional Engineer (PE), Mechanical Engineering - State of California

Certificate, Job Effectiveness for Leadership

Certificate, Management Statistics

Certificate, Corporate Marketing & Customer Service

Certificate, Maintaining a Non-Violent Workplace

Certificate, Toyota Way Manufacturing

Marriott Management Operations Leadership (1200-room hotel, Dubai-UAE) AFFILIATIONS

Association for Airfreight Management Excellence (AAME)

Society for the Advancement of Material and Process Engineering (SAMPE)

Society of Mechanical Engineers (SME)

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