Lead Quality Assurance Engineer

GARY FRIEDMAN

Manalapan, NJ ***** 917-***-**** *******@*******.*** www.linkedin.com/in/gary-friedman-qa

LEAD QUALITY ASSURANCE ENGINEER

Proven QA Leader Ensuring Quality, Performance, and Efficiency in Complex Software Ecosystems.

ASTQB Certified Senior Quality Assurance Engineer & Team Lead with extensive experience in technology and systems analysis, delivering outstanding results throughout the software development lifecycle. Expertise in full project management, manual testing, and software configuration management, strongly focusing on driving quality and performance. Skilled in implementing Agile methodologies to optimize testing processes and enhance software quality, and proficient in Automated Testing Tools to improve testing efficiency. Known for strong analytical, technical, and leadership skills, consistently ensuring the success and efficiency of teams in dynamic, fast-paced environments.

CORE SKILLS: Quality Assurance & Testing Agile & Scrum Methodologies Software Configuration Management

Test Strategy & Planning Risk Management Defect Tracking & Resolution Process Improvement Cross-Functional Team Leadership Stakeholder Communication Regression & Functional Testing System & Integration Testing

TECHNICAL SKILLS

Testing Environments: Windows, UNIX, Putty, SMS, Web, Client-Server, Jenkins, GitHub, Adobe Target, Sauce Labs

Languages & Tools: HTML, CSS, XML, JavaScript, VBScript, SoapUI, Postman, Swagger, WinSCP

Databases: DB2, SQL Plus, MySQL, T-SQL, Oracle

Automation Tools: QuickTest Pro, LoadRunner, WinRunner

Defect Tracking: Jira, HP ALM Quality Center, Test Director, X-Ray, TestRail

Project Management: MS Project, Visio, SharePoint, Confluence, Wiki Page

EXPERIENCE

SiriusXM, New York, NY October 2011 – March 2025

Spearheaded QA initiatives for the Subscriber Management System (SMS) and Web Commerce projects, driving subscription conversion rate increases and revenue growth through enhancements in customer experience and enterprise efficiency.

Aligned testing strategies with corporate objectives, ensuring seamless integration of Account Center (DE) for customers and Customer Service reps/live agents.

Designed and executed robust, risk-based, and exploratory testing strategies, proactively identifying and addressing quality issues early in the SDLC, prioritizing efforts to meet project deadlines and maintain high software reliability.

Optimized automation test stability by investigating failures, analyzing logs, identifying root causes, troubleshooting defects, and collaborating with developers to ensure timely resolutions.

Led Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and hot fix testing, fostering a culture of collaboration and continuous improvement within cross-functional teams.

Developed and maintained a QA knowledge base, including test data creation guides, testing URLs, and tool usage documentation, enhancing team efficiency and fostering continuous learning.

Conducted comprehensive functional, regression, black-box, smoke, system, security, integration, browser compatibility, and cross-platform testing to ensure optimal performance across satellite and streaming services (audio, data, traffic and infotainment).

Performed API and Web Service testing using AWS, Postman, Swagger, and SoapUI, ensuring backend functionality and data integrity.

Executed cross-platform testing on desktop and mobile (Android/iOS) using Chrome, Firefox and Microsoft Edge to verify compatibility and performance.

Led defect triage meetings and root cause analyses, streamlining defect management and resolution processes.

Managed CI/CD deployments using Jenkins and GitHub, improving release efficiency for Angular and Microservices builds, ensuring seamless software delivery.

Played a key role in the migration from Java JSP/Servlets to Microservices architecture with Spring Boot, improving system scalability and performance.

Coordinated onshore and offshore QA teams, ensuring testing milestones were met while maintaining software quality standards.

Partnered with business users to support UAT testing and production releases, ensuring system readiness and minimal disruptions.

EARLIER CAREER HISTORY

Quality Assurance Analyst, PSE&G, Clark, NJ

Computer Specialist II, MTA, New York, NY

EDUCATION

Bachelor of Science in Technological Design

State College of Construction Engineering, Moscow, Russia

CERTIFICATIONS

ISTQB Certification - International Software Testing Qualifications Board

Web E-Commerce & QA Training – Avtech, NJ

Jazz Collaboration Tool – IBM, NY

Rational ClearCase for Administrators – Learning Tree International

Production Version Control System (PVCS) for Administrators – Merant University

CICS/ESA Application Debugging – Themis Education Services

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