Social Media Customer Service

High School Diploma.

Alexmar Diaz

EXPERIENCE EDUCATION

SKILLS AND COMPETENCIES

Bilingual: Fluent in

English and Spanish.

Technical Proficiency:

Microsoft Office Suite

(Word, Excel,

PowerPoint); Microsoft

365; Needles NEOS;

Social Media

Management; Graphic

Design (Canva).

Leadership and

Management:

Experienced in office

supervision, hiring and

training staff, and

managing employee

schedules.

Administrative Expertise:

Skilled in administrative

support, scheduling,

customer service

management, and

performance evaluations.

Operational Efficiency:

Proficient in payroll

control, developing and

implementing policies

and procedures, and

preparing expense

reports.

Organizational Skills:

Strong multitasking

abilities with experience

in event and project

planning.

781-***-**** ***********@*****.***

Managed staff recruitment, training, and performance evaluations. Executed brand awareness campaigns and provided detailed reports on their effectiveness. Represented the company at trade shows, conferences, and other events. Supported management with scheduling, email management, and meeting coordination. Oversaw inventory and logistics for promotional items, ensuring timely supply orders. Coordinated promotional events with clients, including law firms, educational institutions, and city organizations. Prepared and presented detailed progress reports on budget management, workflow, and other key metrics to assist with informed decision-making. Coordinated and scheduled meetings between owners, clients, and external parties, ensuring smooth and professional interactions. Managed payroll processing, including accurate timekeeping, benefits administration, garnishments, and tax withholdings. Conducted precise data entry to maintain accurate and confidential records of client information. Provided exceptional client service by addressing inquiries with professionalism and efficiency, ensuring a positive and welcoming experience.

Sales Manager

Game On / Liv's Accessories / Leggings On - Las Vegas, NV (03-2018 / 03-2020) Assistant Manager

Alpha Agency / A&S Agency - Las Vegas, NV (01-2021 / 04-2023) Administrative Manager

Black Box (04-2023 / 09-2024)

Managed daily operations and supervised staff. Oversaw logistics and inventory management. Created and presented performance reports to management. Hired, trained, and mentored staff to ensure their success. Maintained accurate records of client interactions and transactions. Developed and maintained professional relationships with clients and suppliers. Coordinated services and activities to enhance operational efficiency.

Maintain continuous communication with insurance companies, clients, and court assistants, ensuring regular updates. Prepare and meticulously review evidence packets while efficiently handling extensive paperwork. Draft legal documents and settlements, manage and schedule appointments, and meet with clients for clarifications or translations. Engage in frequent telephone conversations, regularly send facsimiles, and manage emails effectively. Prepare clients for court appearances, conduct legal research, and ensure all deadlines are met. Legal Assistant

Muslusky Law (09-2024 / Current)

Detail-oriented Administrative Services Manager with a proven track record in overseeing office operations, managing staff, and performing clerical duties efficiently. Skilled in maintaining consistent and effective communication with customers via phone, email, and in person, ensuring excellent customer service. Experienced in developing and implementing policies that enhance organizational efficiency and streamline workflow processes. Proficient in coordinating administrative functions and fostering interdepartmental collaboration to improve overall operational effectiveness. Committed to maintaining high standards of professionalism and excellence in all aspects of administrative management and customer relations. Completed three years of

law school at Catholic

University of Tachira.

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