Data Entry Service Representative
Resume:
DAVID POPOOLA
SKILLS
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CRM Software (e.g., Salesforce,
Zendesk)
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• EHR Systems (e.g., Epic, Cerner)
• Data Entry Accuracy
HIPAA Compliance and
Confidentiality
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Microsoft Office Suite (Excel, Word,
Outlook, SharePoint)
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Appointment Scheduling and
Calendar Management
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Team Collaboration and Interpersonal
Skills
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Effective Communication (Verbal &
Written)
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• Time Management
Problem Solving and Conflict
Resolution
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• Multitasking
• Attention to Detail
CERTIFICATIONS
Ef SET Certificate
Detail-oriented professional with over 7 years of experience in customer service, data entry, and administrative support. Proven ability to manage high-volume workloads with accuracy and efficiency while maintaining exceptional customer satisfaction. Skilled in using CRM software
(Salesforce, Zendesk), electronic health record systems (Epic, Cerner), and Microsoft Office Suite to streamline operations and improve workflow. Adept at multitasking, problem-solving, and effective communication in fast-paced environments. Committed to maintaining confidentiality and compliance with industry regulations. Strong team collaborator with a track record of supporting cross-functional teams to achieve organizational goals.
WORK HISTORY
April 2023 - Current
Patient Service Representative /Data Entry Analyst Insight Global, Dallas, TX - Remote
September 2020 - March 2023
Administrative /Data Entry Clerk Elevance Health, Irving, TX - Remote Utilized tools such as Excel, Salesforce, and internal ticketing systems for tracking workflows.
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Maintained HIPAA compliance while processing confidential medical and financial information.
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Resolved data discrepancies by cross-referencing patient charts, billing records, and provider notes.
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Maintained accurate documentation of patient interactions, referrals, and clinical updates.
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Verified insurance coverage, obtained prior authorizations, and processed claims efficiently.
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Entered and updated over 120 patient records daily with 99% accuracy using EMR systems such as Epic and Cerner.
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Handled 50–70 inbound patient calls daily regarding appointments, insurance, and service inquiries.
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Accurately entered and updated 100+ medical and administrative records daily in proprietary systems.
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Handled confidential health information in strict compliance with HIPAA regulations.
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Processed prior authorizations, referrals, and pre-certifications efficiently.
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Supported case managers and healthcare teams with timely documentation and file retrieval.
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Utilized platforms such as Facets, Excel, SharePoint, and Salesforce for task management.
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Maintained organized digital filing systems and ensured timely archiving of records.
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CONTACT
Plano, TX 75093
*************@*****.***
May 2017 - August 2020
Patient Service Representative /Data Entry Analyst Kelly Services, Springfield, OH
Delivered empathetic service while supporting diverse patient needs in fast-paced environments.
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Ensured timely claims submission and corrected denied or returned claims.
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Collaborated with nurses and providers to resolve patient issues promptly.
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Processed and maintained medical forms, charts, and confidential records.
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Verified insurance eligibility, pre-authorizations, and billing information.
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Handled 40–50 inbound calls daily, addressing appointments, billing, and patient concerns.
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Accurately entered and updated 100+ patient records daily using EMR systems.
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EDUCATION
November 2007
Bachelor of Science Computer Science
Lagos State University, Lagos State, Nigeria
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