Customer Service North Carolina
Resume:
CURRICULUM
VITAE
Charmain Ferreira
PERSONAL PARTICULARS
FIRST NAME Charmain Elizabeth
LASTNAME Ferreira
ADDRESS **** ********** *****, ******,
NC, 28173
CELLPHONE NUMBER 980-***-****
EMAIL ADDRESS *************@*****.***
NATIONALITY South African
VISA STATUS L2
COMPUTER LITERACY Ms Word, Excel, Outlook,
PowerPoint,
EDUCATIONAL PARTICULARS
SECONDARY EDUCATION:
SCHOOL ATTENDED NHC
(1996 – 2000)
HIGHEST STANDARD COMPLETED Matric NIC / NSC
SUBJECTS Business Afrikaans
Business English
Applied Accounting
Economic and Legal
Environment
Business Practice
Computer Practice & Typing
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Technique
Pastel 4
OTHER ACHIEVEMENTS Provisional Clothes in Netball
Provisional Clothes in Javelin
Swimming
IFBB Bikini Fitness
Competition
CERTIFICATES Personal Safety and Social
Responsibilities
Personal Survival Techniques
Fire Awareness Safety Training
Seafarer Medical Certificate
December 2009 Recruitment
Certificate of Competence
(Labour Recruitment, SAQA
ID 58063 NQF Level 4)2009
Debt Counsellor Training 2010
Project Management, SAQA –
2015
TRAINING DONE Cold calling training
Sales training
Kroll training
Career Junction training
Interview training
EMPLOYMENT HISTORY
1. NAME OF COMPANY VEA Telecoms USA CO
(Telecommunications Industry)
(Dec 2022 – June 2025)
POSITION HELD Administrative Executive
MAIN DUTIES:
• Assistant to the CFO & President
• Recon of Invoices and Accounts
• Preparing payments and making payments daily
• Submitting proof of payments to all suppliers
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• Issuing of PO and uploading all relevant documents
• Uploading suppliers on data base
• Complete Credit Application
• Liaise with all Creditors
• Arranging of rentals (tools and trucks)
• Requesting quotes from suppliers and negotiating prices
• Arranging for delivery of stock and uploading relevant documents
• General Admin duties
• Responsible for purchasing office supplies
• Ordering of Stock
• Arranging trucks for staff members
• Arranging Accommodation
• Responsible for Reimbursements every month for all staff
• Assisting with Recruiting of staff / Placing Adds
• Recon of Bank Account
• Processing monthy salaries and Reimbursements
• Cost Allocations
• Capture of monthly salaries and reimbursements for all staff 2. NAME OF COMPANY Veatel (PTY) LTD
(Telecommunications Industry)
(June 2019 – Nov 2022)
POSITION HELD Procurement Manager
MAIN DUTIES:
• Assistant to the Finance Manager / MD
• Recon of Invoices
• Preparing payments
• Submitting proof of payments to all suppliers
• Issuing of PO and uploading all relevant documents
• Uploading suppliers on data base
• Requesting quotes from suppliers and negotiating prices
• Arranging for delivering of stock and uploading relevant documents
• General Admin duties
• Responsible for purchasing of office supplies
• Capturing of invoices (Build Smart System)
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• Responsible for Reimbursements every month for all staff and Petty Cash
3. NAME OF COMPANY EOH Recruitment Solutions
(November 2017 – May 2019)
POSITION HELD Senior Recruitment Consultant (IT)
MAIN DUTIES:
• Maintaining and sustaining existing client base of companies we already supply with staff
• Developing new business and new relations with prospecting companies
• Responsible for signing of the Terms of Business when deals are sealed.
• Cold calling
• Sourcing out of candidates requested by clients
• Advertising of positions on appropriate mediums.
• Interviewing of candidates.
• Revamping of CV’s onto our candidate format
• Head Hunting
• Carrying out of reference checks and verifications of previous employment.
• Selection of the relevant candidates to be put forward to our clients.
• Request for Invoices when placement is made
• Credit Control
• Arranging interviews
• Client visits
Gap: March 2016 – 31 October 2017
Unemployed – Stay at home mom
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4. NAME OF COMPANY Kelly Group (Port Elizabeth &
Cape Town
(4th March 2013 – February 2016)
POSITION HELD Account Manager
MAIN DUTIES:
• Execute the sales and service strategy of the company at branch level
• Visit existing Clients to build secure relationships
• Targeting and visiting new and prospective Clients in line with company strategy
• Be aware of all opportunities for increasing the Client base and obtaining new business
• Manage and handle all Client queries and take appropriate corrective action when needed. Inform Branch Manager of suck instances
• Perform regular telesales calls (RTS) to canvas new Clients and building existing relationships
• Ensure integrity of information pertaining to Client and Candidates on RMS
• Marketing of top Candidates / Associates to Clients
• Monitoring competitor movements and information and inform the Branch Manager
• Take comprehensive detailed assignments and inform Clients of the terms of business
• Follow the correct Authority to Transact procedure for new Clients
• Loading assignments of RMS, detailing all information, including job description, invoicing requirements ect
• Management of Associates assigned including but not limited to performance management, counseling, disciplinary and grievance matters ect
• Writing and publishing of advertisements and advertising assignments in appropriate media, Jobs Online, career portals, ect. Obtaining 7
maximum response from suitably qualified candidates whilst complying with the Labour Relations Act
• Conduct thorough research on RMS and networking with branches in order to fill assignments
• Handle responses from Candidates with professionalism and empathy. Set up interviews with suitable Candidates.
• Arrange interviews with Candidates as per required standards
• Interviewing Candidates in a friendly and professional manner to ensure compliance with standard procedures and applicable labour legislation
• Monitor sources of Candidates from advertising for marketing feedback
• Assessing of Candidates skills through prescribed assessments
• Offer certain Candidates cross-training on training tools, such as Prove it to increase likelihood of placement
• Ensure all Candidates information is loaded onto RMS/System
• Ensure adherence to all Clients, SLA or standard business requirements
• Ensure all relevant background (verification) checks are conducted on assigned Candidates
• Obtain two most recent references on all Candidates before referral
• Compilation of CV’s as per standard guidelines
• Ensure timeous referral of suitable Candidates on all open assignments
• Ensure proper briefing of Candidate with regards to assignment, code of conduct, timesheets, ect
• Obtain client feedback after referral
• Uploading of all Candidate documents, such as ID, Lexis Nexis Indemnity form, Certificates, Agreements, ect onto system
• Ensure Candidate is matched and tracked onto system
• Conduct a first day call to Clients to check that the Candidate has arrived
• Ensure accurate and timeous processing and delivery of invoices
• Ensure Clients adhere to payment terms of invoices, a sales is not a sale until the money is in the bank
• Complete statistics and financial information when required
• Perform any other relevant duties as directed by any Manager 8
• To provide an efficient and professional service to Clients and Candidates
• Ensure performance standards and targets are met on a monthly basis
• Brief Associates for assignments, including rate confirmation and the expected code of conduct as directed by Consultant
• Give timesheet instruction to assigned Associates before start date
• Ensure that the Associates correct banking details are recorded onto the system
• Set up correct payroll and overtime rules on system fees and rates page
• Update any purchase order or cost center information when required
• Counsel and discipline Associates when necessary as per the companies Disciplinary and Grievance procedure
• Issuing of Contract, Termination Letters and Extension to the Associates
• Conduct ring around to Clients every Thursday to ensure Clients are satisfied and check whether the Associates are required for the following week
• Conduct a post assignment reference at the end of all temporary assignments
• Ensure the correct processing of conversion invoices onto the system
• Ensure that the Associates correct banking details are recorded and approved onto the system
• Manage all leave applications for Associates
• Handle Associate queries immediately in a friendly and professional manner
• Collecting of time sheets
• Capturing of time sheets
• Submitting of time sheets to our payroll department for payment on a weekly and monthly basis
• Ensure hours have been processed correctly
• Assisting with any payroll queries when needed
Achievements: Port Elizabeth – Recruiting for East Cape Midlands and places over 300 Associates
Achievements: Cape Town – Started with a headcount of 9 and finished off with over 200 Associates for MTN in less than 6 months CONTACT PERSON Faizel Jattiem – 083-***-**** Cape Town REASON FOR LEAVING Resigned due to relocation
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5. NAME OF COMPANY Debt Break
(August 2010 – December 2010)
POSITION HELD Debt Counsellor / Marketing Manager
MAIN DUTIES:
• Developing new business and new relations with prospecting companies
• Full function of Debt Counselling
• Seeing and screening of new clients
• Maintaining of Clients
• Following up on payments to us and creditors
• General Admin Duties
• Liaising with Creditors
• Marketing
• Seeking new business
• Seeing clients to do proposal for staff members who needs assistance or who would like to enquire more about Debt Counselling
• Hand documents in at court and also obtain a date for the court case CONTACT PERSON Barbara Hefferman
REASON FOR LEAVING Complications with Pregnancy had to Resign
6. NAME OF COMPANY Only The Best Recruitment
(Sep 2007 – 8th Feb 2010)
POSITION HELD Consultant Permanent Desk
MAIN DUTIES:
• Maintaining and sustaining existing client base of companies we already supply with staff
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• Developing new business and new relations with prospecting companies
• Responsible for signing of the Terms of Business when deals are sealed.
• Blitzing
• Cold calling
• Sourcing out of candidates requested by clients
• Advertising of positions on appropriate mediums.
• Interviewing of candidates.
• Revamping of CV’s onto our candidate format
• Head Hunting
• Kroll verification of the candidates that come to register with the agency
• Carrying out of reference checks and verifications of previous employment.
• Selection of the relevant candidates to be put forward to our clients.
• Request for Invoices when placement is made
• Credit Control
• Assisting temporary department where needed – Times Sheets Collection, Arranging temps for the day
• Training for new staff members from Temporary to Permanent staff
• Arranging interviews
• Standing in for Branch Manager when she is on leave
• Assisting in reception
• Client visits
ACHIEVEMENT Highest Biller for 2008
REASON FOR LEAVING Resigned due to Economics/Recession 7. NAME OF COMPANY ExpectraMasego (Pty) Ltd
(Oct 2005– May 2006)
POSITION HELD PA/Receptionist
MAIN DUTIES:
• Telephone
• Client Service
• Purchase Orders
• Stock Control
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• E-mail, Internet
• Fax
• Assisting in all departments
• Data Capture
• Quotations
• Assistant to Financial Department
• Collecting and driving around
• Filing
• General Admin duties
CONTACT PERSON Heather 083-***-****
REASON FOR LEAVING Relocating to Nigeria
8. NAME OF COMPANY Blue Employee Benefits
(July 2004 – Sep 2005)
POSITION HELD Receptionist
MAIN DUTIES:
• Telephone
• Client Service
• Receiving Payments
• Doing Loans
• E-mail, Internet
• Fax
• Switchboard with 20 Extensions
• Assisting in all departments
• Courier parcels
• Data Capture
CONTACT PERSON Zelda (012-***-****
REASON FOR LEAVING Better Opportunity
9. NAME OF COMPANY Bar Bluu (UK)
(Oct 2003 – April 2004)
POSITION HELD Supervisor
MAIN DUTIES:
• Opening & Closing
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• Setting up display
• Making sure there is enough float and
• Stock
• Customer service
• Stocking fridge’s
• Cashing up
• Managing of Bar’s
• General bar cleaning
CONTACT PERSON Chris
10. NAME OF COMPANY P & O Ferries UK
(April 2003 – Oct 2003)
POSITION HELD Assistant Steward
DEPARTMENTS WORKED IN:
• Self Service Food Department
• Restaurant
• O’ Reillys Bar
• Harbour Cafe
• Accommodation
• Duty Free Shop
• Pepsi Play Zone for Children
CONTACT PERSON Mike Ripper (Purser)
11. NAME OF COMPANY Protea Metering
(Dec 2000 – Dec 2002)
POSITION HELD Treasury / PA
MAIN DUTIES:
• Assisting In the Reception
• Assistant for the General Manager
• Client Liaisons
• Taking Messages
• Handling Cash
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• Faxing, e-mail
• Filing
• Council Payments
• Journals
• Posting the City Council Accounts
• Mail Payments
• Stock Control for Stationary
• Query for Accounts & City Council
• Invoicing
• Credit Control (Debtors Collection)
• Making outbound calls (outbound call centre)
CONTACT PERSON Byron Taylor (012-***-****
REASON FOR LEAVING Travelling the UK
12. NAME OF COMPANY Smith’s Auto Engineering (Part Time Work)
POSITION HELD Receptionist and Secretary
MAIN DUTIES:
• Banking
• Handle accounts as well as other bookkeeping tasks
• Responsible for staff register
• Telesales
• Opening and closing of shop
• Preparation of quotations for
• Customers
• Receive and control petty cash
• Wages of Staff
• Order, collect and control
• Consumables
• Client Liaison
• Salary Payments
• Internet payments
• General Admin duties
CONTACT PERSON Johan Smith (012-***-****
REASON FOR LEAVING Fathers business only assisting during 14
holidays
13. NAME OF COMPANY Essie’s Crafts
POSITION HELD Selling & Producing artworks
MAIN DUTIES:
• Promote products
• Set up display or items before selling
• To customers
• Controlling stock and taking orders
• Handle petty cash
• Client Liaison
CONTACT PERSON Estelle
14. NAME OF COMPANY Mike’s Kitchen (Watermeyer Park) Saddle’s (Faerie Glen)
Machic – Chic (The Willows)
POSITON HELD Waitress, Bar Work
MAIN DUTIES:
• Waitress duties & preparation before
• Opening of restaurant / bar
• Take food & drink order
• Using computer system for orders
• Serving customer their food & drinks
• Cashing up & Preparation for next Shift
Contact this candidate