Customer Service Representative
Resume:
MICHAEL PACIE
Saint Charles, MO *****
******@*****.***
Professional Summary
Having served as a Marine Corps Veteran, I possess a proven track record of powerful managerial leadership. My background includes successful experience in B2B sales and marketing, coupled with unwavering commitment to delivering top-tier customer service. Throughout my career in the fast-paced Hospitality, Retail, Grocery and Consumer Product industries, I have consistently demonstrated these outstanding qualities. This exceptional blend of skills and collected experiences has consistently propelled achieved success and raised the bar for business accomplishments.
Work Experience
Territory Sales and Service Representative
ECOLAB, Institutional Division, Nopowermentrth District - St. Louis, MO June 2023 to Present
● Completed a rigorous twelve-week course of chemical sales and service training for the industries of food service and hotel operations. I provide essential preventive maintenance and service emergency calls for clients who lease hospitality IT systems and equipment used for kitchenware washing, hotel laundry facilities, and swimming pools.
● I specialize in offering powerful concentrated chemical products used for equipment and floor to ceiling cleaning, innovate equipment add-ons, and high quality replacement IT system boards
Front House Manager
Bar Louie Gastro Pub Restaurant - Saint Charles, MO May 2021 to June 2023
● With guidance from the Director of Operations, the management team excluding a GM, implemented a comprehensive P&L sales budget formula, thus effectively driving weekly sales to an average of $130,000 and securing a top 3 weekly sales position of 72 units.
● Due to our consistently strong leadership, and ongoing talent development, our team was empowered to deliver and motivate our service team members, to be coached, supported, and challenged to inspire our guests with great food, and exceptional service. Department Manager
Flooring and Home Decor
Lowe’s Home Improvement - Wentzville, MO
March 2020 to May 2021
● Responsibilities include inventory cycle reconciliation reporting, conducting daily lists for hourly staff’s work duties, and analyzing special order traffic.
● Daily communication reviews with AGM on sales and revenue data, update actions for plan-o-gram upgrades, and staff training. With continuous support of a top sales staff of 8, we were top in category sales by district in Q3/4 of 2020 and Q1 of 2021 Page 2
General Manager
Hendrick’s Restaurant and Bar - Saint Charles, MO
April 2017 to March 2020
● Due to Covid, the restaurant closed. During my tenure as an AGM and subsequently promoted to General Manager in early 2019, I was responsible for managing a 141-seat full-service dining establishment, an on-premise catering venue, and a live band/bar operation.
● To ensure profitability, I spearheaded and developed a fiscal plan to achieve an annual sales target of $3.2 million. This budgetary initiative was focused on reducing total labor costs by 18% through the use of forecast scheduling guidelines for our 55 employees.
● I also took charge of redesigning the menu to improve food costs and customer retention. The changes included quicker service times, the introduction of new menu ideas, and reduced food purchases. As a result, we achieved a 15% reduction in production shrink and ingredient cost.
Commercial Route Sales Distributor
Bimbo Bakeries (Sara Lee/Thomas Breads) - St. Louis, MO 2008 to 2017
● Extensive experience in Direct Store Delivery of bakery goods and promoting them in major grocery chains. By implementing a sales strategy, the practice of shelf allocation and competitive pricing schedules increased category dominance.
● By collaborating with grocery store managers I ensured accurate inventory and upheld FIFO quality standards. Additionally, I created impactful marketing POS materials in retail outlets to bolster trade programs and corporate brand sales initiatives. Account Sales Representative
US Foodservice / Ahold Corporation - Salem, MO
3 years
● Daily management cycles included A/R balancing, aggressive sales prospecting, and presentation of new commodities.
Department Manager
Home Depot - St. Louis, MO
5 years
● Direct supervisor of New Store Set Team associates. Installed beam bracing and shelves, display fixtures, and setting of 58k SKUs of hardware and tool products. Military Service -__
United States Marine Corps
Military Food Service Operations School - Cherry Point, Camp Lejeune, NC Overseas tours of combat operations deployment
Education
Lewis University - Romeoville, IL
Bachelor Arts in Business Administration - Management Cell/Text: 636-***-**** Email: ******@*****.***
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