Customer Service Data Entry

Martena Benyamen

647-***-**** - *******.********@*****.***

PROFESSIONAL SUMMARY

Customer-focused and results-driven insurance services professional with expertise in insurance advising, collections, and claims adjusting. Experienced in managing client relationships, assessing needs, providing tailored coverage, and ensuring prompt resolution of claims. Proven ability to negotiate delinquent payments, prepare premium quotes, issue contracts, and maintain compliance with regulatory standards. Adept at investigating auto and home claims, estimating damages, and collaborating with multiple parties to ensure smooth claims settlements. Strong ability to manage high-volume tasks in fastpaced environments while delivering top-notch customer service and support.

SKILLS AND EXPERTISE

Insurance Expertise: Skilled in property & casualty insurance, premium quoting, policy renewals, and full-cycle claims settlement.

Analytical Skills: Able to identify cause-effect dynamics, draw valid conclusions, and interpret complex legal and numerical information.

Communication Skills: Advanced written and verbal communication, including technical writing, interviewing, negotiation, and active listening.

Customer Service: Proactive and empathetic approach to resolving complex claims and building client trust.

Regulatory Compliance: Well-versed in insurance regulations, underwriting guidelines, and legal documentation.

Organizational Strength: Excellent time management with the ability to prioritize conflicting demands under pressure.

Conflict Resolution: Strong interpersonal skills for managing challenging situations with professionalism.

Continuous Learner: Committed to ongoing professional development and staying current with industry standards.

Multilingual & Tech-Savvy: Fluent in English, Arabic, and Assyrian; proficient in MS Office and claims management systems.

PROFESSIONAL EXPERIENCE

Silk Skin Studio, Secretary December 2024 – Present

Provide high-level administrative support in a fast-paced laser hair removal clinic, serving a large and diverse client base.

Manage appointment scheduling, confirmations, and follow-ups using electronic booking systems, ensuring optimal calendar coordination for multiple practitioners.

Greet clients professionally and maintain a welcoming, efficient front-desk environment to enhance the client experience.

Handle incoming calls, emails, and inquiries, providing accurate information about treatments, pricing, and pre-/post-care instructions.

Maintain confidential client records and ensure accurate data entry in accordance with privacy and clinic policies.

Coordinate daily operations, including preparing client forms, treatment room readiness, and supply inventory checks.

Support the medical and aesthetic team by managing documentation, printing consent forms, and assisting with clinic workflow.

Process payments, issue invoices, and reconcile daily transactions with precision.

Monitor client feedback and escalate concerns to management to ensure continuous improvement in service delivery.

Uphold a high standard of professionalism, hygiene, and compliance with health and safety protocols.Insurance Advisor

TD Insurance, Insurance advisor November 2021 – December 2024

Prepare premium quotes, issue insurance contracts, and support clients in selecting the most appropriate coverage, ensuring smooth and efficient purchasing process.

Manage policy renewals, handle special underwriting cases, and accurately adjust contracts as required, maintaining a high level of attention to detail and compliance with industry standards.

Handle complex inquiries, offer tailored guidance on claims processing, and ensure that all client concerns are resolved promptly, promoting high levels of customer satisfaction and retention.

Drive business retention through consistent follow-up on existing clients, cross-selling additional products, and maintaining long-term relationships based on trust and service quality.

Continuously exceed key performance metrics, including sales targets, customer satisfaction scores, and compliance benchmarks, by delivering solutions that align with both client needs and company goals.

Collaborate with underwriters, claims adjusters, and other internal teams to ensure seamless policy updates, claims settlements, and fast resolutions to client inquiries or claims issues.

Participate in ongoing professional development to stay current with insurance industry trends, regulations, and product offerings, ensuring expert-level knowledge in all client interactions.

Recognized for maintaining a high level of professionalism, delivering effective and empathetic client service, and acting as a mentor to new hires by sharing best practices and operational insights.

Financial Services Representative Citizen’s Bank, Gatestone February 2021 – November 2021

Achieved over 200% of monthly targets, generating revenue exceeding $700k, through expert negotiation and customer engagement in collections and financial recovery.

Collected over $2 million in delinquent payments, negotiating with clients and offering empathetic but firm payment solutions while maintaining professionalism.

Managed both inbound and outbound calls to clients, ensuring accurate documentation of queries, payment arrangements, and resolving customer complaints.

Handled various types of financial products, including Auto, Marine, and Unsecured Line-of-Credit, assessing client situations to provide appropriate solutions.

Applied compliance protocols in managing overdue accounts, updating customer information, and maintaining accurate financial records in the banking system.

Proficient in navigating various banking systems, including DAAS, Mainframe, and SharePoint, while delivering top-tier service.

EDUCATION

triOS College, Paralegal September 2018 – 2019 June

Gained a strong foundation in legal research, contract law, and compliance, all of which are highly applicable to insurance advising and claims adjusting. I developed skills in drafting legal documents, understanding legal terminology, and maintaining accurate records, which are crucial for interpreting insurance contracts and managing claims. My training also included client communication and risk assessment, providing me with the ability to professionally interact with clients and assess various legal and financial risks, ensuring compliance and delivering quality service.

Certificate

Other Than Life (OTL) Insurance License

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