Business Analyst Quality Assurance

Professional Profile

Data-driven Business Analyst with 5+ years of commensurate experience in cross-functional collaboration with software developers and programmers to build stronger databases for clients and support direct KPI reporting tools, that focus primarily on risk prevention and solution planning for new IT Departments and their key stakeholders

Technical Tools

Jira

Power BI

Script

Testing

Microsoft Excel

Areas of Expertise

Competitive Intelligence

Business Visualizations

Quality Assurance

Data Cleaning

Congratulated by the IT Director at Ally Financial in 2024 for always going above the call of duty to ensure reports and development tools were working properly and that the training of new Data Analysts on software was completely understood and integrated, which resulted in an 18% reduction in overall technical inefficiencies

Praised by the Data Manager at AmerisourceBergen in September 2022 for finding direct program solutions for partner companies and managing their software mishaps, which included account management troubleshooting that improved accuracy by over 44% in the first quarter of the year, which surpassed the projected team objectives

Thanked in March 2019 by the Store Manager at Fresh Market for introducing them to conflict resolution methodologies that effectively transformed client engagement on the app and for dedicating time to build strong feedback systems with patrons, which increased satisfaction levels by 22% and decreased turnover

…continued…

Remarketing Business Analyst, Ally Financial 2022 – 2025

Attends cross-functional meetings stakeholders (Marketing, Operations, DevOps, Data & Engineering)

Works with the managerial team to run the KPI reporting programs and meetings to increase cohesion rates

Makes sure that financial projects were checked for data errors, decreasing inefficiency rates by over 71%

Develops various departmental and company-wide statistic reports while providing insight into the trends

Analyzes data programs and research new business trends in the market to improve sales efficiency levels

Produces management training protocols with Data Analysts to help develop strategies to improve POS accuracy

Certifies the data in client files to ensure that the platform follows policies and guidelines for stakeholders

Ensures that company databases were set up to provide accurate data and analyzes new system information

Key Achievement: Surpassed data development goals by over 15% by improving QA and internal system reports

Account Maintenance Analyst, AmerisourceBergen 2021 – 2022

Customized and tracked monthly revenue reports and expenses that resulted in direct ownership proceeds

Prepared program insights for new hires and created data presentations for dashboard operations/training

Went over company protocols with Data Management Specialists when the application experienced bugs

Key Achievement: Tracked monthly performance with Data Managers, increasing system accuracy rates by 41%

Data Technician, Charles Schwab 2018 – 2021

Found solutions for internal operation issues regarding company software programs and electronic systems

Sorted internal metrics in databases and organized findings in Microsoft Excel spreadsheets for the owner

Managed monthly KPIs and met with team leaders to facilitate onboarding initiatives for Operations Staff

Key Achievement: Reduced client miscommunication by 20% by finding client solutions through software issues

HPT- SCRM

Savannah Technical Collage/LearnWise

Savannah, GA

2016

Nicole Williams

BUSINESS ANALYST

*****************@*****.*** 912-***-**** TX

Skills Overview

Impeccable ability to keep calm under pressure and show compassion and empathy for others while maintaining a strong moral code in regard to high stress work assignments

Influential development skills that compliment an expert-level talent for risk reduction and prevention programs to maintain a consistent flow of accuracy for business databases and files

Extensive field experience within various IT spaces that contributes to an advanced understanding of regulatory compliance regarding software risk and data troubleshooting

Documented success in organizational change management with the ability to devise solutions plans in the formulation, execution, & monitoring of programs during strategy sessions

Projects & Accomplishments

Resume of Nicole Williams

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Professional History with Responsibility Summaries

Education

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