Customer Service Representative
Resume:
Cassidy Noble
Reno, NV *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Picker
Walmart-Sparks, NV
May 2025 to Present
Picking orders at a rate of at least 92 units/hr.
Insider
Pizzava-Reno, NV
February 2025 to Present
Main point of contact for customers-- the face of Pizzava. Responsible for expo and hand out of all pick up orders, and keeping the lobby and front area clean and stocked. Customer Service Representative
Makita USA-Reno, NV
January 2024 to November 2024
Split role about 30/70 between the credit team and customer service. Processing and investigating shortages, returns, damage claims, and processing refunds on the credit team. Processing orders, assisting customers on the phone, and creating opportunities for up selling on the customer service side.
Seasonal Customer Service Representative
Allbirds-San Francisco, CA
October 2023 to December 2023
Assist customers via phone, email and text. WFH job. Trainer
Ferguson Enterprises, Inc.-Newport News, VA
April 2022 to November 2022
Specifically focused on new hire onboarding, I facilitated and developed content for two different new hire programs at once. I was integral in the creation of the tools our trainers and trainees still use to this day, centralizing everything in one, easy-to-use SharePoint. Customer Experience Manager
Build.com-Chico, CA
May 2021 to April 2022
Manage a team of customer experience associates of 7-15 members. Held each of them accountable to various KPIs and provided coaching and support in weekly 1-1 meetings with each of them. Designed and delivered training content to develop them in-role. Inside Sales Representative
Build.com-Chico, CA
October 2019 to May 2021
Handle inbound customer requests, primarily on the chat platform, and create a book of business to manage from those interactions. Accountable to a sales quota which I missed only one month in my entire sales career at Build.com.
Floor Support
ThirdLove
August 2018 to October 2019
Policy and procedural expertise developed. Handled escalated customer interactions with confidence and ease. Documented
issues and trends, and created ad-hoc policy to handle new issues as they happened. Worked with the Training team to help with mock interactions for live support training.
● Floor Support scorecards were between 95-100% every week during my tenure in this role. Fit Stylist
ThirdLove
April 2018 to August 2018
MARCH 2019-PRESENT
Dedicated to making every customer interaction as good as it can be. I seek to delight our customers and exceed their
expectations. I seize every available opportunity to grow my ability to coach and train through peer mentoring, and meetings with my Team Manager and other Leadership staff.
● QOREBOARD / CXLOVE training complete, with a 97% quality score.
● Handling an average of 11 conversations per hour. Commercial and Residential Housekeeper
Self Employed
November 2014 to April 2018
Detail oriented work, requiring a high level of attention.
● Flexibility needed to accommodate urgent client requests.
● Managed my own schedule and curated my own client base. Education
High school or equivalent
Skills
• Presentation skills
• Google Docs
• Computer skills
• Knowledge management
• Retail sales
• Account management
• Administrative experience
• Jira
• B2B sales
• Customer Service
• CRM software
• Analysis skills
• Customer service
• Root cause analysis
• Relationship management
• Communication skills
• VPN
• Customer relationship management
• Conflict management
• POS
• Event planning
• Quality assurance
• Phone etiquette
• Zendesk
• Process improvement
• Microsoft Outlook
• Problem solver
• Sales management
• Project management
• Sales
• SharePoint
• Change management
• Call Center
• Contracts
• Business development
• Team player
• Microsoft Word
• Leadership
• Marketing
• Time management
• Microsoft Office
• Live chat
• Problem management
• Goal oriented
• Organizational skills
• Microsoft Excel
• Order entry
• Pricing
• Documentation
• Software troubleshooting
• Supervising experience
• VoIP
• Training & development
• Inside sales
• Detail oriented
• Direct sales
• Customer support
• Salesforce
• IT
• Project leadership
• Negotiation
• Upselling
• Team management
• Google Suite
• Outside sales
• Management
• Mentoring
Certifications and Licenses
Driver's License
Non-CDL Class C
April 2020 to April 2024
D6259219
Additional Information
SKILLS
● Time Management Expert ● Process Improvement & Documentation
● Detail Oriented ● Innovative Problem Solver
● Change Management ● Dedicated Team Player
● Communication Style Adaptability ● Goal Oriented and Data-Driven
Contact this candidate