Logistics Coordinator Administrative Assistant
Resume:
JOANNIE FUNDERBURK
Great Falls, SC *****
***********@*****.***
Professional Summary
Dedicated logistics coordinator with 7 years of experience in import/export operations and customer service. Proven expertise in managing relationships with vendors and ensuring compliance with trade regulations. Skilled in coordinating shipment schedules and resolving logistical issues, contributing to enhanced operational efficiency. Demonstrated leadership in training new employees and optimizing delivery routes, ensuring timely and accurate service delivery. Seeking to leverage logistics and administrative skills in a dynamic administrative assistant role. Work Experience
Import Logistics Coordinator
GITI TIRE-Fort Mill-SC
June 2024 to Present
Collaborated closely with sales team members to ensure customer satisfaction throughout the entire order cycle.
Reviewed and monitored import customs clearance documents for accuracy. Managed relationships with freight forwarders and other vendors involved in the import process. Coordinated communication between internal departments regarding product arrivals and departures. Developed procedures for tracking international cargo movements. Assisted with customs declarations and documentation preparation for import and export activities. Ensured compliance with all applicable laws and regulations governing imports. Coordinated with suppliers and customers to resolve any issues arising from shipments. Monitored the progress of incoming shipments in transit. Maintained up-to-date knowledge of relevant trade regulations and changes in global markets. Organized shipment schedules to ensure timely delivery of goods. Identified potential risks associated with international shipping operations. Coordinated daily transfer shipments with proper documentation logs. Handled shipment coordination for products beginning in country of origin and ending at final destination. Security Officer & Logistics
Northern Tool & Equipment Company, Inc.-Fort Mill, SC April 2021 to April 2024
Organized efficient delivery routes for drivers based on customer needs. Coordinated with carriers for timely pick up and delivery of goods. Ensured that all transportation activities are compliant with relevant regulations and laws. Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
Volunteered to take on additional logistics responsibilities.Trained new employees, Investigated and reported any security breaches or suspicious activity, or any incidents Composed and prepared routine correspondence, letters and reports with job-related software Administrative Assistant/Receptionist
Speedy Tanner and Atkinson Law Office-Camden, SC
January 2016 to October 2020
Answered incoming customer calls regarding product inquiries, orders, and complaints. Provided customers with product and service information. Resolved customer issues in a timely manner.
Maintained accurate records of customer interactions and transactions. Adhered to all company policies and procedures related to customer service. Identified potential opportunities for upselling products or services to customers.
• Ordered office supplies and equipment while ensuring cost-effectiveness within budget constraints
• Created efficient filing systems to facilitate easy retrieval of information when needed
• Scheduled interviews for job applicants; coordinated interview logistics with candidates and hiring managers
• Prepared and edited correspondence, reports, presentations, and other documents as required
• Screened incoming calls and emails; handled inquiries or directed them to the appropriate person for response
• Developed standardized templates for various documents such as memos, letters, forms to improve efficiency across the organization
• Handled sensitive information securely according to company policies
• Responded to inquiries from clients/customers/vendors in a prompt and professional manner
• Distributed incoming mail/packages appropriately throughout the organization Dispatcher/Service Coordinator
Brothers Heating and Cooling-Rock Hill, SC
January 2009 to September 2015
• Coordinated and scheduled service appointments for a team of 6 technicians
• Dispatched technicians to customer locations based on urgency and availability, optimizing efficiency and minimizing response time
• Collaborated with field technicians to ensure they have the necessary equipment and resources to complete assigned tasks
• Assisted in the development and implementation of standard operating procedures (SOPs) for the dispatch department
• Ensured all documentation related to service coordination is accurate, complete, and up-to-date at all times
• Participated in regular team meetings to discuss challenges, share best practices, and identify areas for improvement
Education
Associate's degree in Business Administration ABA in Business Administration York Technical College-South Carolina
August 2001 to June 2003
Skills
• Organizational skills
• Attention to detail
• Patrolling Driver scheduling
• Phone etiquette
• English
• Negotiation
• Time management (3 years)
• Inventory control
• Data entry
• Carrier Partnerships CCTV Monitoring
• Shipment Scheduling Detail Oriented
• Adobe Creative Suite
• Analysis skills
• ERP systems
• Supply chain
• Warehouse experience
• Data Entry Problem-solving
• Microsoft Excel
• Security Operations Global logistics
• Skilled in Microsoft/Excel Document Management
• SAP
• Receiving Operations Shipment tracking
• Communication skills
• Customer service
• Microsoft Office
• Logistics
• Supervising experience
• Computer skills
• Materials handling
• Microsoft Word
• Logistics Reporting Training and leadership
• Leadership
• Supplier Partnerships Spreadsheet tracking
• Microsoft Outlook
• Shipping & receiving
Certifications and Licenses
CPR Certification
Driver's License
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