Customer Service Data Entry

MARYANN BABBITT

(***) *** - **** Malabar, FL ****0 ******************@*****.***

Experienced professional with over 10 years of demonstrated expertise in Reception, Customer Service, Administration and Workforce Development. Consistently recognized for exceeding client satisfaction targets and performance goals. Strong communication and problem-solving skills with a passion for providing attentive and friendly customer service to internal and external customers. SKILLS & ABILITIES

• Telephone Operations

• Data Entry / Reporting

• Administration / Training

• Customer Service

• Microsoft Office Suite

• Time Management

• Employee Relations

• Interpersonal Skills

PROFESSIONAL EXPERIENCE

Customer Service Representative

CareerSource Brevard Flagler Volusia – Palm Bay, FL 11/2014 – 6/2025

• Provide individualized career guidance assistance via phone and in-person.

• Effectively managed multi-line switchboard and Alive5 webchat support for six career centers.

• Oriented job seekers on available job readiness workshops and training opportunities.

• Trained and mentored newly hired employees and provided coaching as needed.

• Referred qualified job candidates to available roles matching their skillset and qualifications.

• Conducted mock interviews to adequately prepared job candidates for employment.

• Documented all services rendered in the Employ Florida database system.

• Proctored career readiness assessments.

Seasonal Front-Counter Assistant

Supervisor of Elections – Melbourne, FL 10/2014 – 11/2014

• Greeted and assisted registered voters and provided attentive and friendly customer service.

• Registered voters for early voting and absentee ballots.

• Responded to in-bound phone calls and answered inquiries.

• Verified identification and directed voters to the appropriate polling stations. Cashier

Winn-Dixie -Micco, FL 06/2011 – 03/2013

• Operated a Point of Sale (POS) system and received payment via cash, check, credit card, and vouchers.

• Managed inventory, restocked shelves, and updated priced items.

• Maintained a clean, orderly, and welcoming environment. Receptionist

Warren Urban League – Warren, OH 05/2009 – 10/2011

• Operated multi-line telephone switchboard: answered, screened or forwarded calls.

• Performed administrative tasks to include proofreading, data entry, filing, copying and faxing.

• Scheduled appointments and maintained company calendars.

• Provided housing assistance and referrals to community resources leading to self-sufficiency. EDUCATION

Associate of Arts (AA), Business Administration

Trumbull Business College – Warren, OH

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