Information Technology Business Management
Resume:
CURRICULUM VITAE
Shalom Vimbainashe Hweru
Tel: 077*******\071*******
Email:********@*****.***
Career objective
Getting employment in department that offers professional growth while being resourceful and flexible, so as to perfect my skills and abilities in the Information Technology industry.
Educational Experience
BSc (hons)Business Management and Information Technology (Catholic University of Zimbabwe)
CCNA (First Module)
Technical skills and Professional Experience
Technical Skills and Competencies (Zimpost)
● Hands-on experience in Helpdesk Administration at Zimpost
●Experience in deployment, installations, administration and Support of Network and internet infrastructure predominantly with CISCO active devices.
●Experience in Computing Hardware maintenance and Servicing; Client
Operating Systems (Windows 10/8.1/7) installations and Configuration.
●Deployment, installations, configuration and administration of Server Operating Systems platforms: Windows Server 2008/2012 including their related application packages.
●Hands on experience with Installations and administration of Computing Hardware VMware deployment and administration.
● Specifications and procurement of contemporary computing hardware, operating systems and computing solutions.
●Experience in supporting Business Applications: Apogee ERP, VIP Payroll, International Financial System-(Zimpost Money Transfer Systems), Integrated Postal System- (Zimpost POS) and International Postal System (IPS).
●System backups and archiving using Symantec exec.
● Kaspersky antivirus Installation and Administration
Major ICT Infrastructure Projects
● Computerization of more than 10 Post offices country wide (Deployment of Network & Computing Hardware and Frontend System-POS System).
●Zimpost Server VMware virtualization (specification, installations and configurations).
●LAN designing and installation of well-functioning computer networks, connections and cabling
●Zimpost Telephone System Infrastructure scoping and specifications.
●Zimpost Banking Hall and IT Department CCTV Infrastructure scoping and specification.
●Fiscalisation of Post office points of sale.
Professional experience
March 2016 – January 2017, Zimpost
Title: Intern I.T student
Duties and Responsibilities
●Repair and maintenance of computer hardware
●Doing Backups daily of SAP servers (Production, Quality Assurance and Development)
●Producing request for proposal (RFP) and request for quotation(RFQ) documents
●Carrying out acceptance testing on supplied hardware and software
●Network designing, restructuring
●Database tuning and maintenance & producing reports for analysis
●Helpdesk Administration
●Basic end user support
● Network troubleshooting and fixing
●Maintenance and monitoring & running daily backups
●Installation and maintenance of other software’s such as Pastel
● Network designing and maintenance
August 2019 to December 2021
Title: Graduate Trainee
Duties
Helpdesk Duties which include
● User support over the phone and office visits
● Apogee support and backup
● IPS support and backup
● Zinara configurations and printer configurations
● Email configuration and troubleshooting
● Network troubleshooting
●Passwords resets for outlook, Apogee, Ifs, Windows etc
●Administrator of the Mail Marshal server for emails
Performs Computer hardware and software installations, configurations and support.
Daily Support of Zimpost’s Business Applications: Apogee ERP, VIP Payroll, Zinara Systems,
International Financial System-(Zimpost Money Transfer Systems).
Software’s Installation, configuration and administration
Technical Training and monitoring on the usage of ICT Systems.
Security Applications and Antivirus administration(Symantec and Kaspersky)
Assist the Head IT in formulating Standard Operating Procedures, Manuals and ICT Policy
formulation.
Maintains and administrate the Zimpost’s ICT hardware asset register (Inventory).
Implementation and management of IT Infrastructure projects.
Perform troubleshooting to system failures and identify bottlenecks to ensure long term
efficiency of network
Test and configure software and maintain and repair hardware and peripheral devices
Evaluate network performance and find ways of improvement
Upgrades and maintenance without deterring others from completing their own work
Determine, recommend and implement hardware and software upgrades for business
applications, server hardware, network equipment, desktop, laptop, etc.
Administration of VMware
Systems Backups and archiving of records.
Telephone installation and troubleshooting
January 2022 to date (Zimworx)
Title:IT Technician
Duties
● User support - remote and in person
●Remote technical support via Anydesk, experience with Freshdesk, Zendesk
●Install and configure appropriate software and functions according to specifications from clients.Softwares inclue Connectwise,Zoom,WPS,Phone systems.
● Plan and execute onboarding and orientation for end users daily, with up to 10 new unique end users per day with customised orientation
●Monitor and develop SOP for inventory and maintenance
●Inventory Management, organize and schedule upgrades and maintenance
●Coordinating and hands on set up of workstations with computers and necessary peripherals, average set up of 30 unique individual stations per work
●Maintain records and logs of repairs and fixes
●Identify computer or network equipment shortages and place orders
●Network troubleshooting
●Managing technical documentation
●Systems backup
●Training
References
Mr. G Mataga
The Head IT
Zimbabwe Post (Pvt) Ltd
Box 100,
Harare
Tel 024*-******-** ext. 3015
Email: *******@*******.**.**
Postal Manager
Mr. Chananuka
Chinhoyi Post Office
2 Magamba Way
Email:**********@*******.**.**
IT Manager
David Humure
8th Floor Joina City
Harare
Phone:077*******
Email:*****@*******.***
Contact this candidate