Customer Service Account Manager

Ryan Cunningham

**********@******.*** • 480-***-**** • 301 w Pasadena Ave, Phoenix, Arizona

SUMMARY

I am a customer service legend with level 10+ experience. Looking for a job that allows me to work from home so I can be with my 2 dogs and a cat. I am ambitious and eager to learn. EXPERIENCE

Discover BANK, Fraud Investigator/ account manager 2021 - Present

I started here in Credit Cards and moved to Bank Fraud Unit fairly fast within 6 months from there a year later I went to REG E department as a fraud investigator where I still am employed I take disputes from the AH according to RegulationE and provide updates and info on the AH disputes and or accounts. Cox CCI, Tech support/ customer care

2024 - Present

I got through training with a placement in the class in the top 10 I did calls with customers resolving and or escalating issues having to do with any of the equipment that we offered the customer . Also scheduled tech visits and routed calls about mobile service and Managment escalations. William-Sonoma, B2b customer service account manager Took incoming calls from businesses that were members of the trade program . Resolving issues with orders shipping and delivery, the occasional registry call occurred.

TTEC FEDEX sales team account manager, Account Manager 2019 - 2021

I was in charge of my own accounts and all of the accounts needs boxes shipping times and deliveries as well as all paper work for the Buisness pertaining to all deliveries drop offs done by FEDEX. MATEOS, Lead Bar-back and videographer for the bar 2010 - 2013

All clean up front and back of house training new staff all stocking and rotating all products. Also did the video-graphing for the bar including in bar commercials that played during the hours of operation as well as music video mixing on occasion Mateos closed in 2013

BAR LOUIE TEMPE MARKETPLACE, Lead Barack and server 2013 - 2019

I served during lunch and barbecued at night doing all clean up from t and back of house also rotated and ordered all product in house as well as did training for the new waitstaff and bar staff that was hired . INCOGNITO, Head Bartender

2008 - 2010

Cash handling of all night deposits and making drinks for all customers as well as promoting. I left this position due to the club closing down because it was bought out by new owners . Salsa Brava, General Manager

2005 - 2009

Ran all daily operations having to do with the business including but not limited to grounds keeping, shift managing, cash handling all deposits and end of day reports all ordering all staffing and all catering . I had to quit as I was in a auto accident in 2009 that I had to be in Phoenix and close to Drs.

EDUCATION

Doherty High

• 1998 - Present

SKILLS

Ryan Cunningham - page 1 of 2

High level of customer service and Muti tasking within a remote Buisness environment with a smile • I have had many compliments one my customer service approach dedication and attention to detail • I am a quick learner and I accomplish my goals that I set out to achieve

Ryan Cunningham - page 2 of 2

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