Patient Care Customer Service

Sarah Chowdhry

********.*****@*****.*** 516-***-****

Objective

Seeking a permanent, full-time position in healthcare administration, leveraging a Master's degree (MHA, August 2022) and a diverse background encompassing patient engagement, spa management and customer service. Possess strong skills in communication, problem-solving, customer relations, and operational support, with a commitment to contributing to organizational goals and optimizing healthcare delivery.

Education

Southern New Hampshire University, Masters in Healthcare Administration May 2021-Aug 2022

Southern New Hampshire University, Bachelors in Healthcare Administration Sept 2019-May 2021

Nassau Community College, Associates in Arts and Science Sept 2016- May 2017

John Jay College of Criminal Justice, Major: English Sept 2008-May 2011

Experience

Patient Engagement Specialist, Heritage New York Medical PC July 2021-Dec 2021

(Garden City, NY)

Coordinated patient care by scheduling appointments with physician offices, ensuring timely access to healthcare services and optimizing provider schedules.

Delivered high-quality assistance to patients in navigating their healthcare needs, including scheduling primary care and specialty appointments, and facilitating access to essential medical services.

Enhanced patient care and satisfaction by administering and collecting patient surveys, analyzing feedback to identify areas for improvement, and communicating findings to the healthcare team.

Collaborated with a multidisciplinary team to coordinate comprehensive patient support, including referrals to specialists, social work services, and other necessary resources.

Branch Manager, Hand and Stone Jan 2018-Apr 2021

(Hewlett, NY)

Directed and supervised spa staff, fostering a positive and productive work environment to ensure exceptional client service and operational efficiency.

Oversaw all aspects of facility maintenance, coordinating repairs, upgrades, and preventative measures to uphold a clean, safe, and luxurious spa environment.

Spearheaded talent acquisition by recruiting, interviewing, and training new employees, ensuring all staff members were equipped to deliver high-quality spa services.

Developed and managed employee schedules, optimizing staffing levels to meet client demand, minimize labor costs, and ensure seamless spa operations.

Assistant Branch Manager, Massage Envy Spa Feb 2017-Jan 2018

(Oceanside, NY)

Supervised and mentored front desk associates, ensuring efficient operations, exceptional client service, and adherence to spa protocols.

Delegated responsibilities to spa associates across various departments, optimizing workflow and maximizing team productivity to enhance overall spa operations.

Prepared and facilitated monthly meetings, analyzing spa performance metrics and collaborating with the team to develop strategies for service enhancements and revenue growth.

Resolved client service issues and escalated complex situations, demonstrating strong problem-solving skills and a commitment to ensuring client satisfaction and loyalty.

Volunteer, Nassau University Medical Center Sept 2016

(East Meadow, NY)

Dedicated 100 hours to the Occupational Therapy Department. Gained valuable mentorship from the Department Head while assisting with patient mobility and closely observing the daily routines of Occupational Therapists. This hands-on experience provided a comprehensive understanding of occupational therapy practices in a clinical setting.

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