Quality Assurance Scrum Master

BALASUBRAMANIAM P

QA MANAGER SAFE SCRUM MASTER BUSINESS ANALYST

Over 17 years of IT experience in Software Quality Assurance and Engineering. Driving Quality assurance initiatives and managing teams to deliver exceptional software products. Proficient in effectively leading cross-functional and multi-vendor teams, defining and executing strategic QA goals and objectives. Expertise in collaborating with development and QA teams across different geographical locations. Proficient in various types of software testing including Functional, Integration, Regression and End-to-End testing. Vast experience in preparing Test Plan, Test Strategy, Automation roadmap. Hands-on experience in Waterfall and Agile software methodologies. Experience in working on ETL testing and Data migration projects.

Work Experience

● COMPANY: LTIMindtree

● CLIENT: Northwestern Mutual Life Insurance Company

● DURATION: Jan-2025 - Current

● COMPANY: Cognizant Technology Solutions

● CLIENT: The Guardian Life Insurance Company of America

● DURATION: June-2014 to Jan-2025

● COMPANY: Cognizant Technology Solutions

● CLIENT: Travelers Insurance

● DURATION: Dec-2010 to May-2014

● COMPANY: Infosys Technologies

● CLIENT: Charles Schwab

● DURATION: Aug-2007 to Dec-2010

Education

Bachelor of Science: Mathematics with Computer Science Certifications

SAFe 4 Certified Scrum Master - Scaled Agile, Inc. ISEB ISTQB Software testing.

Project Experience

Client: Guardian Life Insurance

Project 1: Annuity (Dec 2021 – Jan 2025)

Managed implementation of various Annuity products in e-Applications(Firelight and iPipeline). Responsibilities:

● Responsible for overall delivery of all the projects in the Annuity portfolio.

● Overseeing and managing the implementation of the Annuity products. Responsible for release and capacity planning for all the projects.

● Driving the team towards delivery excellence in terms of testing, processes, and tools.

● Connecting with customers periodically to get the feedback and identify the improvement areas in terms of process standardization, tools and solutions.

● Conducting monthly governance meetings with the executive leadership team.

● Participating in Agile ceremonies PI planning, Backlog Grooming, Sprint Planning, Velocity assessment, Daily Scrum, Sprint Reviews and Sprint Retrospections

● Planning the resources and team size within the allocated budget for the financial year.

● Ensuring timeliness and quality of deliverables adhering to SLA defined by the customer.

● Facilitating weekly meetings with the project team to address status, issues, and risks of projects.

● Conducting the monthly Governance connects with the executive leadership team. Project 2: Enterprise Data testing (April 2018 – Jan 2025) Managed ETL/Big Data testing across all the portfolios in Guardian. Responsibilities:

● Responsible for overall delivery of the projects.

● Working with business stakeholders and SMEs in defining the scope of programs, process flows, interface specifications, ETL Mappings, Report design and data model design.

● Preparing test strategy and test plans. Understanding the ETL mapping, ETL load and preparing test scenarios.

● Ensuring data integrity and working with the application support on deployment to UAT and production environments.

● Participating in Agile ceremonies PI planning, Backlog Grooming, Sprint Planning, Velocity assessment, Daily Scrum, Sprint Reviews and Sprint Retrospections

● Planning the resources and team size within the allocated budget for the financial year.

● Ensuring timeliness and quality of deliverables adhering to SLA defined by the customer.

● Facilitating weekly meetings with the project team to address status, issues, and risks of projects.

● Conducting the monthly Governance connects with the executive leadership team. Client: Guardian Life Insurance - Annuity (July 2015 – April 2018) Product testing: Transcend, the primary Record Keeping and Financial Processing system developed by Tri-mark (in Magic UniPaaS Programming), with UNIX server and Oracle database. Responsibilities:

● Responsible for overall delivery of the projects.

● Have developed/reviewed test estimates, test strategy and test project plans.

● Have ensured, periodically, the overall project health is remaining in green and meeting the SLA/SLO.

● Have reviewed and tracked Metrics, Root cause analysis of defects and Risks.

● Have identified risks and implemented mitigation and corrective actions as required.

● Have planned the resources and team size within the allocated budget for the financial year and also monitored the effort spent month over month to track any deviations. I have supervised 20+ associates and staffed more associates when projects were needed.

● Have set goals, performed appraisals for the associates I have supervised, and I have nominated eligible candidates for promotions. To keep the knowledge span of control across the team I have cross trained the team on Domain and technical skills.

● Have conducted monthly / quarterly connects with stakeholders for progress and updates.

● Have facilitated weekly meetings with the project team to address status, issues, and risks of projects.

● Have led the monthly Governance connects with the executive leadership team. As process improvement I Have conducted internal audits, conducted monthly connects with the team to share ideas and innovative solutions, adopted best practices from different projects and presented our team success stories across enterprise level. Client: Guardian Life Insurance – 401K (Apr 2014 – June 2015) Product testing: OMNI, product of SunGard which helps businesses manage pension recordkeeping and administration functionality in the global landscape. Responsibilities:

● Analyze and understand the requirements, prepare test plan and test estimates, status reporting, supervising the team and process management.

● Review all kinds of test deliverables from the team and ensure the quality is up to the standard and agreement.

● Have ensured SLA/SLO has been met for my project.

● Have supervised 5+ associates and performed appraisals for the associates I have supervised, and I Have nominated the eligible candidates for promotions.

● Have developed KT plans and facilitated KT for Domain and application skills for the newly joined resources in our project.

● Have led the weekly meetings with the project team to address status, issues, and risks of projects.

● Have connected with the leadership team to discuss the progress, upcoming milestones, issues and risks of projects.

● Have conducted monthly connects with the team to collect or share ideas and innovative solutions in terms of process improvements and encouraged my team to attend training on best practices from different projects and presented our team success stories / best practices across enterprise level.

Client: Travelers Insurance - Major Auto product Changes initiative (May 2011 – Mar 2014)

Responsibilities:

● Led this major program from offshore.

● Involved in analyzing the Business Requirement of the project, Analyzing and Raising issues related to the Application.

● Involved in identifying the various Test Scenarios and Test Conditions to prepare Test Cases and reviewing the test cases.

● Involved in executing the Test Cases and preparing Test Execution Summary reports.

● Involved in Test Execution which involves Component Testing, Story Testing, Shakeout Testing, End to End Testing, Model Office and Production Testing.

● Involved in Defect Tracking and Defect Reporting.

● Coordinating task calls with Onsite Manager and Clients.

● Performed as a coordinator between the developers and testers.

● Involved in Risk Based testing and has a good knowledge on it.

● Planning for Test Execution activities to accomplish tasks on daily/weekly basis.

● Send daily status report and weekly status report to client.

● Weekly calls with Onsite clients.

● Project’s process owner is responsible for maintaining all quality aspects including effort tracking, Metrics collection and Risk reporting.

Client: Travelers Insurance – Gateway (Dec 2010 – April 2011) Responsibilities:

● Involved in requirement analysis and Test cases preparation.

● Execution of test cases.

● Logging Defects in Defect tracking tool.

● Involved in reviewing defects raised by the team members.

● Being the Core member of the project, effectively provided Knowledge transferring session to any new resource.

Client: Charles Schwab – Auto trade (Aug 2007 – Dec 2010) Responsibilities:

● Involved in Functional and Regression testing.

● Took the ownership of regression testing and updating the regression suite after every rollout.

● Played the role of coordinating with our Onsite-Coordinator and understanding the business requirements and changes in them.

● Have done in-depth analysis on the requirements to bring out scenarios/test cases providing complete coverage in regression testing.

● Involved in creation of Test Data.

● Involved in Defect Tracking and Defect Reporting.

● Planning for Test Execution activities to accomplish tasks on daily/weekly basis.

Contact this candidate