Executive Administrative Night Auditor

Objective: To obtain a full-time Night Auditor position with room for advancement in the hotel/hospitality

industry.

Professional History:

Rainbow Push Coalition Chicago, IL January 2021 – October 2022

Front Desk Executive Coordinator

Manage Executive Administrative calendars, events and meetings

Oversee membership intake, community events, membership drives, and community donations

Distribute local, national, and international resources to community leaders

Assist with planning and implementation of all Rainbow Push International conventions

Process invoices, accounts receivable, budgets and financial reports

Sheraton Hotel Chicago, IL March 2018 – February 2020

Lobby Concierge

Provide detailed directions for guests re: dining, entertainment, transportation and recreation

Respond to guests’ inquiries via the telephone and face-to-face

Resolve guests’ issues and complaints related to reservations, travel and special requests

Assist with third-party bookings, internal reservations, internal hotel events and VIP packages

Collaborate with restaurant staff and prepare VIP amenity and special event packages

Renaissance Hotel – Club Lounge Chicago, IL August 2017 - August 2018

Exclusive VIP Concierge

Restock and set up luxury lounge daily

Maintain inventory and prepare stock orders for food and beverages

Assist guests in making private dining, special event and private party reservations

Collaborate with other department managers to plan and implement special requests

Perform opening and closing audit reports

Respond to guests’ inquiries, questions and complaints

Renaissance Hotel Chicago, IL March 2014 – August 2017

Night Auditor

Perform Night audit and end of day reports

Complete outstanding tasks prior to shift change

Provide detailed directions for guests re: dining, entertainment, transportation and recreation

Respond to guests’ inquiries via the telephone and face-to-face

Resolve guests’ issues and complaints related to reservations, travel and special requests

Assist with third-party bookings, internal reservations, internal hotel events and VIP packages

Maintain effective communication with all related departments to ensure smooth service

Professional History continued:

McCormick Place Convention Center Chicago, IL November 2010 – June 2014

Concierge

Provide detailed directions for guests re: dining, entertainment, transportation and recreation

Respond to convention attendees’ inquiries via the telephone and face-to-face

Resolve guests’ issues and complaints related to reservations, travel and special requests

Assist with third-party bookings, internal reservations, internal hotel events and VIP packages

Collaborate with restaurant staff and prepare VIP amenity and special event packages

Serve as liaison between convention attendees and hotel staff

Provide direction and support to all convention attendees

Complete all convention, hotel, security and emergency reports as needed

Education:

Argosy University Chicago, IL August 2014 – Present

Major: Business Administration 40 Credits earned

Academy of Our Lady Chicago, IL August 1983 – June 1987

High School Diploma received

Volunteer Work :

Greater House of Prayer Church Chicago, IL January 2014 – Present

Conference Ambassador

Media & Communications Specialist

Executive Administrative Assistant

Skills:

Opera

Microsoft Office Suite (Word, Excel, PowerPoint and Outlook

References

Available Upon Request

Contact this candidate