Office Manager Customer Service
Resume:
Barbara Hall
Kannapolis, NC 28081
*********@*****.***
Billing & Settlement Specialist
Medallion Transport & Logistics - Mooresville, NC
November 2018 to Present
• Ensure delivered loads are billing the correct customer for the correct amount for payroll processing.
• Enter updated billing rates.
• Communicate with owner/operators regarding Bill of Lading or other corresponding paperwork issues.
• Ensure that Bill of Ladings has the correct signatures.
• Enter new loads in the system Transport Pro.
• Follow up with drivers or dispatchers to get incomplete or missing data.
• Assist drivers or agents with settlement issues.
• Issues advances on Com data.
• Issues Com Checks.
• Process errors for any payments or deductions.
• Scan and index daily batches with proof of delivery documents submitted by drivers.
• Rebill loads with updated rate cons for increase or decrease in customer rate.
Materials Associate
Carolinas Healthcare System
February 2015 to January 2018
Processes transactions accurately and timely because of the receiving of physical goods from suppliers, or returned goods from customer departments, stock replenishments or the filling of customer orders.
November 2018 to December 2024
Executes transactions inside the management system and utilizes both PC and RF scanner technologies to process transactions accurately. Reviews and verifies all documentation for accuracy.
Office Manager / Customer Service
Storage Motion, Inc - Mooresville, NC
July 2014 to November 2014
Handled inbound and outbound customer calls.
Generate orders, receive payments and scheduled ship dates. QuickBooks.
Ordered supplies & materials needed for the warehouse. Scanned & Uploaded documents.
Answered emails inquiries about the products & sent quotes to customers. Processed shipment of items: U.S & International.
Purchase Order Specialist
Ashley Furniture Home Store - Charlotte, NC
June 2007 to May 2014
Generate purchase orders for various vendors.
Monitored purchase orders daily to ensure delivery for customer. Provide tentative delivery dates to customers.
Run daily audit reports and monthly stats.
Inform customers of delayed merchandise.
Resolved issues with customer orders.
Handled customer complaints.
Inbound Receiving Clerk
Worked with Inventory Manager to ensure inventory accuracy daily. Verified and received inbound inventory from vendors and completed all necessary system transactions.
Manually allocated inventory to meet customer's delivery date. Adjusted inventory.
Office Manager
Manage office operations to ensure efficiency and stability. Processed orders for customers, scheduled delivery dates, make necessary adjustments on sales and process credit memos.
Daily deposits, daily reports, weekly schedules, and timecards. Process credit applications and transactions on credit cards. Experience in using a 7-phone line and paging associates or managers when needed.
Manage an office with 2 employees, making sure that each shift has coverage. Team Leader experience and ownership at the workplace. Assist with new employee training including processing orders, services, and finance options. Ability to navigate and utilize multiple systems and/or applications in a Windows environment. Key holder.
Customer Service Representative
Sam's Club - Concord, NC
August 2002 to June 2007
Entered member's information into the computer's database. Explained to customers about different memberships and products. Helped members with problems.
Processed credit applications and transactions.
Trained new employees in the responsibilities that the job encountered and explained the job description and requirements.
Experience in using multiphone lines and paging systems. Team leader’s experience, responsibilities, and ownership of the workplace. Trained new employees and sales associates.
Ability to navigate and utilize multiple systems and/or applications in a Windows environment.
Customer Service
Pillowtex, INC - Kannapolis, NC
February 1986 to June 2002
Resolved merchandise issues with customers.
Technical information on products.
Edited and entered orders in the database.
Scheduled deliveries with the customer.
Called customers daily, and follow-up calls.
Education
Associate in Accounting
Colorado Technical University-Online
August 2018 to March 2020
Skills
Excel 10+ years
Microsoft word 10+ years
Outlook 10+ years
PowerPoint 3 years
Word 10+ years
Data Entry Operator 3 years
Customer Service 10+ years
Data-Entry 10+ years
Typing 10+ years
Accounts Receivable 3 years
Multi-line Phone Systems 10+ years
RF Scanner 5 years
Order Entry 10+ years
QuickBooks 2 years
Accounts Payable 5 years
November 2018 - Konexa.com 47wpm 100% accuracy
8700kph 99% accuracy
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