Product Management Project
Resume:
VIJAY SHETTY
Concord, North Carolina 28027
*****.*****@*****.***
ACADEMIC DETAILS
● Master’s in Business Administration Banking and Finance, Meerut, India
● Commerce Graduate from S.I.W.S. College, Mumbai, India. Professional Summary
● Expert professional with over 15 years of hands-on experience in product management, software implementation, Business System Analysis (Banking Domain), and Agile (SCRUM, Kanban) project management.
● Specialization in multiple project functions such as Digital Payment Banking, Underwriting, Fraud Investigation, Complaint Handling etc
● Experienced in Rights Management with extensive experience in creating comprehensive BRDs, FRDs, and SRS documents for complex projects.
● Extensive experience delivering enterprise business applications, end-user applications, and solutions in large global organizations operating in fintech (banking, insurance etc),
● Expert in Rights Logic Application, leveraging its capabilities to streamline rights management workflows and improve operational efficiency.
● User-centric, data-driven, and result-oriented Product Management professional with an award-winning portfolio.
● Proven ability to collaborate with cross-functional teams, third-party vendors, and stakeholders placed across seven time zones.
● Full product lifecycle expert with significant experience in all phases of product development – introduction, growth, maturity, decline.
● Experienced in participating in regular user acceptance testing (UAT) cycles in line with release schedules.
● Extensive experience in managing and administering enterprise Content Management Systems
(CMS) to deliver exceptional customer experiences.
● Expertise in managing product backlogs, roadmaps, vision and aligning solutions with business needs.
● Experienced with IT project management, system consulting, product management and business analysis.
● Demonstrated success in leading cross-functional teams to deliver high-impact products, resulting in increased revenue, user engagement, and operational efficiency.
● Adapt to user research, market analysis, product roadmapping, and backlog management.
● Experienced in Agile methodologies and deep understanding of the entire product development lifecycle and software development lifecycle.
● Excellent communication and collaboration skills with a proven track record of building strong relationships with stakeholders.
● Expert backlog manager with proven ability in requirement grooming, designing product roadmaps, and planning product enhancements.
Skill Highlights
Operating System: Windows & Macintosh Operating Systems Business Software: Microsoft Office, Microsoft Outlook, Microsoft Project, Microsoft Visio, Microsoft SharePoint, ERP, Azalea and Azure
Ticketing Tool: ServiceNow Jira, Box (Service Request) Reporting Tools: Jira, Crystal Report, SharePoint
SDLC Environments: Agile & Waterfall
EMPLOYMENT DETAILS
InfoDyne Solution LLC for 360.Technology
Business Analyst From October 2022 - Present
● Conducted scrums meetings with Onsite, Near shore and Offshore development and analyst cross-functional team for Infrastructure End of Life Management Team.
● Facilitate scrum ceremonies (grooming, review, sprint planning, retrospectives, daily stand-ups)
● Responsible for attending all PROGRAM meetings like Requirements review, Solution and Design review and Technical specification walkthrough's and gathers all the required information for requirement documentation
● Worked on projects and functionality related to Credit card fraud and Underwriting
● Managed Business process improvement and involved in the project meetings for the vendor/Contractor management.
● Presented the prototypes to Business and walked through the changes for feedback and conducted regular meetings with the client to make them aware about the design changes in every step
● Worked on writing requirements and designing the prototypes for the mobile application for vendors, also tested the application.
● Involved in the contract management documentation and helped the program managers in the contract management functions.
● Effective communication skills helped me facilitate interviews and brainstorming sessions to resolve major problems during the requirement gathering phase of the project
● Actively participated in documenting the requirement traceability matrix and User Stories as one of our projects was running agile-waterfall SDLC.
● Involved in USER ACCEPTANCE TESTING of multiple projects and enhancements and also involved in training the providers and PCPs about the new enhancements. Eresource Infotech Ltd Africa and India
Business Analyst From August 2021 -September 2022
● Launched the enhanced solution, resulting in increase in user engagement and reduction in customer support calls.
● Developed and maintained a comprehensive product roadmap, outlining the vision and strategy for digital products, ensuring alignment with business goals and customer needs..
● Implemented Agile methodologies, including Scrum, to manage the product development lifecycle, resulting in a 30% improvement in sprint velocity and on-time delivery.
● Engaged with key stakeholders to gather requirements, prioritize features, and ensure alignment with business objectives, leading to a 20% increase in stakeholder satisfaction.
● Conducted extensive market research and competitive analysis to identify opportunities for product differentiation and innovation, resulting in the successful launch of new features.
● Analyzed user feedback and data to inform product decisions, prioritize the product backlog, and improve user experience, leading to a 15% increase in customer satisfaction.
● Successfully launched multiple product features, overseeing the entire product lifecycle from ideation to release, resulting in a 10% increase in user engagement and a 15% increase in revenue.
● Worked on a CRM platform for better customer service.
● Created detailed product documentation and presented regular progress reports to senior management, effectively communicating project status, risks, and strategic recommendations.
● Managed manufacturing projects by providing ERP software capturing all features such as Material requirement planning, Production order management, Quality Testing Management, Bill of material Management, Job work management, Store inventory Management including (Fleet), Supplier and Purchase management, Customer Relation management, Plant Maintenance management and Financial Billing /Accounting Management. IDFC First Bank India,
July 2013 - August 2021 as Business Analyst
● Managed the development and implementation of new features, including improved data visualization and streamlined documentation processes.
● Coordinated user acceptance testing and training programs for clinical staff resulted in a 15% reduction in documentation time for healthcare providers and a 10% increase in patient satisfaction scores related to care coordination.
● Led cross-functional teams in the development and implementation of technology solutions, ensuring alignment with organizational goals and objectives.
● Collaborated with clinical staff, IT teams, and executive leadership to gather requirements and translate them into actionable user stories and product backlog items Pioneer in setting up Credit Policy and Process for Mortgage loan product.
● Initiated necessary changes required in Policy as per CD and Mortgage and Commercial Loan Underwriting, Credit Card and Digital Payments
● Empaneling Vendors for Tele verification and Contact point Verification
● Setting up new process/cross functions at a third party vendor and managing it.
● Efficiency in process leading to betterment of CPV/Underwriting TAT.
● Internal Quality Checks & Compliance. Identification of process gaps. Reduction in errors.
● Excellent track record in completing the projects and re-engineering assignments.
● Regularly contributed to implementing new changes in process and system.
● Training provided to the business team with recent changes in the process.
● Implemented Agile methodologies, including Scrum, to manage product development lifecycles, resulting in a 25% improvement in sprint velocity and on-time delivery.
● Conducted regular sprint planning, review, and retrospective meetings to ensure continuous improvement and alignment with project goals.
● Utilized data analytics and user feedback to drive product decisions, resulting in a 20% increase in user adoption rates for new healthcare applications.
● Managed stakeholder expectations through clear communication of project status, risks, and strategic recommendations in regular progress reports.
● Ensured compliance with healthcare regulations and standards, including HIPAA, in all product development initiatives.
● Break big goals into small, solvable pieces, and reliably prioritize to iteratively deliver high-value, while balancing immediate needs with long-term objectives.
● Use data to test hypotheses, challenging preconceptions to enhance product quality.
● Coordinate with design and engineering leaders to ensure clarity and alignment on priorities and expectations throughout the development process.
● Keep a pulse on market trends and competitor movements, understanding their implications for our customers adapting our strategies to continually serve them better.
● Carried out risk assessments, implemented CDD measures and Ensured compliance as per the defined policy.
● Collaborate with product development teams to recommend improvements and solutions for identified quality issues. Review and Analyze financial records, statements, and transactions to identify suspicious patterns or behaviors.
● Worked on various projects related to Investment banking includes Mutual Fund and Equity Market
● Monitored the Compliance and Operational Risk movement of assessment units and flagged off the concerns to the head of the department, along with governing regulatory authority.
● Created a central platform for streamlining and standardisation statutory reports. It includes features such as linking common data through a statutory reporting system.
● Based on the statutory reporting system, financial statements, tax returns, environmental data, employee information, and corporate governance reports were extracted for compliance purposes.
● Managed compliance with complex and dynamic legal requirements with the help of statutory reporting systems.
● Projects implementation done on CRM platform for costing, Budget, Lead Resource lead generation, execution negotiation and closure.
● Collaborated Key Risk Indicators (KRIs), Key Compliance Indicators (KCIs), analyzed the loss data, external events, audit reports, identified the risks and implemented the controls. Ensured control enhancement for mitigating the risks.
● Use sophisticated monitoring systems and advanced technologies to identify threats in real time.
● Managed multiple projects for Oracle Banking Platform which reduced the complexity and cost of technology and helped to drive innovation with progressive transformation, industrialize business processes, adopt new distribution strategies, and implement key enterprise capabilities from their core.
● Managed multiple projects on cloud based platforms such as Oracle, Finnone, Finacle and Salesforce for the banking industry.
● Worked on multiple projects with AI implementation for digital banking and mobile app Banking eg Chat Box etc
● Integrating AI technologies into business operations to improve efficiency, accuracy, and performance, encompassing tasks like data analysis, automation, and predictive modeling. Ing Vysya Bank Ltd., India,
October 2011 - July 2013 as Customer Service Manager and Nodal Officer
● Excellent track record in completing the projects and re-engineering assignments.
● Mentored Nodal escalated cases by conducting in-depth root cause analysis and providing end-to-end resolutions.
● Managed Customer Portfolio for Mutual Funds and Equity on a larger scale HDFC Bank Ltd., India,
February 2010 - September 2011 as Assistant Manager
● Supervised and executed Senior Management Escalations.
● Cultivated timely and satisfactory resolution practice for customer complaints within the defined TAT.
ICICI Bank Ltd., India,
March 2007 - January 2010 as Customer Service Executive
● Managed customer complaints on primary level for loans and investments.
● Resourceful in translating business strategy and objectives into goals. Aligned business development initiatives to meet business goals.
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