Customer Service/communication Marketing Quality Control Interpersona
Resume:
Cynthia Tirado
Las Vegas, Nevada
***************@*****.***
EXPERIENCE
Activation House, 2763 Western Ave, Brand Ambassador
January 2025 - Current
●Generate product trial by engaging consumer and conducting sampling
●Educate consumers on our clients products
●Advocate on our clients brand
●Set up and breakdown event station
Resorts World Las Vegas, 3000 S Las Vegas Blvd, Front Desk Agent
July 2023- January 2025
●Efficiently handled the check-in and check-out procedures, resulting in improved guest satisfaction
●Upselling guests to different view types and extended stays
●Delivered personalized service to guest, providing information about the resort and casino
●Use personal device/cellular phone for job related tasks
Green Thumb Industries (Rise), 6410 S Durango Dr, Guest Consultant
February 2022 - July 2022
●Educate patients about products, usage, and safety during interactions.
●Keep the sales floor well-stocked and organized.
● Complete shift duties like handling cash, applying discounts, verifying paperwork, and accurately using the POS system and state verification system for patient profiles.
●Support management to ensure smooth and compliant retail operations, including handling daily activities and addressing patient issues or complaints.
Peak Services / Pk Supply, 4710 W Dewy Dr, Salesperson, Warehouse Main Assistant
May 2020 - Aug 2021
●Navigated potential neighborhoods throughout Las Vegas that would benefit from Peak Services
●Individually knocked on doors to book appointments for critter guards, solar panel cleanings, or turf rejuvenation
●Assisted warehouse with packaging items and sending out shipments
●Operated a forklift for the larger inventory weekly
●Restocked and recounted inventory daily
In-N-Out Burger, 4888 Dean Martin Dr, IN-N-OUT Associate
February 2019 - July 2024
●Greeted each customer that walked in to ensure a welcoming atmosphere, “your smile is apart of your uniform”
●Maintained a clean work environment required to provide excellent customer service
●Communicated clearly and professionally with customers and colleagues, using active listening and clear language to ensure effective interactions and problem-solving
●Effectively managed time and priorities, juggling multiple tasks simultaneously and meeting deadlines in a fast-paced environment
Excalibur Hotel & Casino-MGM Resorts, 3850 S Las Vegas Blvd, LifeGuard
July 2019- October 2019
●Oversee swimming activity, and around pool deck to maintain guests safety
●Gather used towels at the dirty towel bins, and around pools deck area to replace them with clean towels for guests
●For closing shift scrubbed pool tiles, discarded any loose trash, and returned lost items to lost and found
SKILLS
Customer Service/communication
Marketing
Quality Control
Interpersonal Skills
Quick adaptability
Upselling
Cash handling
QUALIFICATIONS
TAM card
Health card
Sheriff’s card
SOFTWARE
Word
PowerPoint
Point of Sale
Social Media
EDUCATION
College course:
Rio Hondo College 2018
High school graduate:
Legacy High School 2018
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