Customer Service Supply Chain
Resume:
Michelle Boxley
Orlando, FL *****
*********@*****.***
Results-oriented Business Operations Professional with proven success leading business teams to meet aggressive deadline driven goals. Major strengths in workflow production, research, process development and improvement, delivering both internal and external customer service solutions efficiently and accurately. Dependable leader with extensive skill in staff management, personnel development and team building, as well as a strong work ethic and expertise in meeting audit and compliance regulations. Demonstrated Strengths
• Procurement & Inventory Management • Process Development and Improvement • Contract Management & Negotiation • Supply Chain Management • Logistical & Control Analysis • Legal and Audit Compliance • Team Leadership and Motivation • Customer Service and Relationship Management • Commodities Import/Export
• Advanced Microsoft Office and Outlook • Performance Development
• SAP, JDE, KPI, EEI, MRP, ERP, P4, TPS, QuickBooks, Oracle Work Experience
Senior Control Analyst (CTR)
CIGNA - Lake Mary Florida
August 2024 to February 2025
• Maintained customer/vendor compliance to state and/or federal regulations.
• Researched, reviewed and/or updated state and federal licenses as requested by various corporate departments.
• Activated/Renewed accounts across multiple platforms assuring compliance and eligibility requirements met.
• Represented department as a consultant to various corporate partners. Procurement Project Manager
H Supply USA - Orlando, FL
July 2023 to October 2023
• Managed logistics on certain imports as well as local purchase deliveries.
• Researched suppliers and vendors that met the goals of the company.
• Received and analyzed requests for materials, goods, and services.
• Assisted in planning and communication to support all projects in accordance with policies and procedures.
• Evaluated, coordinated, and distributed the information necessary to construct projects on time and within budget.
• Monitored vendors for process and material changes on a continuous basis. Procurement Specialist
DiversiTech Corporation - Leesburg, FL
December 2021 to April 2023
• Utilize various systems to monitor and maintain future material requirements.
• Ensure the steady flow of materials into distribution centers to meet working capital metrics necessary for operations.
• Supply chain management of products and service levels to customers making sure there are adequate materials to avoid bottlenecks, reduce costs, and forecast problems.
• Negotiate contracts and agreements through vendor management and relationship development.
• Translate demand forecasts into supply orders for products managed.
• Coordinate product procurement needs across multiple categories and with sourcing and sales teams.
• Manage inventory levels to meet company service level goals.
• Observe and review trends and customer requests to create and maintain appropriate inventory levels. Purchasing Agent
Massey Services, Inc. - Orlando, FL
July 2021 to December 2021
• Process Purchase Requests.
• Verify Purchase Requests for program adherence and reasonable quantities as necessary to ensure safe and effective use of products, equipment, or services at pricing that offers the best value.
• Review and release on-line orders with suppliers through the internet daily for assigned Service Centers.
• Review collateral material inventory report weekly and complete physical inventory semi-annually.
• Work closely with Marketing to coordinate changes in accordance with Collateral Material Approval process.
• Build long-term, trusting relationships with suppliers to ensure sufficient knowledge of products and services to properly deliver the same to Service Center and Corporate Team members.
• Coordinate testing of new products, equipment, or services with the Technical & Training Directors.
• Maximize best value by minimizing cost and maximizing service and innovation. Material Planner II (CTR)
Coca-Cola, Inc - Apopka, FL
November 2019 to September 2020
• Ensured the steady flow of materials necessary for operations at 95-100% accuracy levels.
• Managed the supply of products to 30 + customers.
• Utilized SAP system and Microsoft Excel to monitor and maintain future material requirements.
• Generated and monitored import/export of materials both domestically and internationally.
• Organized/Scheduled/Escalated customer orders and deliveries adjusting for changes and/or cancellations.
• Observed and reviewed trends, reports, and customer requests.
• Coordinated with various departments to process product returns and/or replacements.
• Maintained and monitored quality control in compliance with corporate standards. Purchasing Agent/ Inventory Control Planner
ABC Companies, INC - Winter Garden, FL
2012 to 2019
• Utilized Oracle based processing system for procurement and tracking of parts from a wide variety of vendors.
• Managed contracts and negotiated with vendors to obtain best pricing possible for the highest quality merchandise.
• Reviewed/processed discrepant material in the Centralized Discrepant Material Area daily.
• Worked to maintain/surpass department goals regarding CDMA and RMA aging and inventory levels.
• Utilized Excel to analyze, track, monitor and ensure the integrity and accuracy of data.
• Established and managed professional business relationships with suppliers and vendors.
• Created PowerPoint presentations for quarterly/annual meetings and client presentations.
• Expedited purchase orders and/or trace back orders when appropriate.
• Coordinated transportation and logistics with shipping/receiving for all purchase orders including NDA, Ground, LCL, CL, LTL and TL.
Corporate Class Actions Senior Supervisor
BNY Mellon Asset Management and Global Financial Services - Pittsburgh, PA 2002 to 2011
• Coordinated the historical data retrieval, claims processing and filing resulting in settlement payments up to
$1.2B.
• Developed and coordinated Inquiry Management Team to address internal and external customer inquiries.
• Evaluated and reviewed data prior to claims processing and / or file closings.
• Investigated inaccuracies, tracked and resolved issues under tight deadlines.
• Implemented changes to streamline processes, increase efficiency and decrease costs.
• Conducted audits and developed systems of checks and balances to ensure compliance.
• Provided ongoing training and assistance to staff to accomplish professional and personal goals. Education
Certification
Johns Hopkins University
Communications/Political Science
Duquesne University - Pittsburgh, PA
Psychology
Community College of Allegheny County - Pittsburgh, PA
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