Customer Service Sales Representative

Bahaa Abujarad

Mississauga, ON

Phone: 647-***-****

Email: *.********@*****.***

Professional sales representative with over 8 years of proven experience in medical sales. Skilled sales with well-developed and extensive experience in providing excellent customer service. HIGHLIGHTS OF QUALIFICATIONS

● Product and service sales experience in selling printing materials and medical instruments/medical equipment

● Exceptional customer service skills, able to establish strong rapport with customers

● Solid problem-solving skills, ability to de-escalate situations, and provide positive solutions to customer issues

● Experience with cold calling, negotiation, and persuasion skills

● Strong interpersonal skills, ability to establish relationships with staff and customers

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google (Docs, Sheets, Slides) and skilled in using digital technologies such as Zoom and Microsoft Teams

● Strong time management and organizational skills

● Business Development in medical sales, meeting targets, and presentations PROFESSIONAL EXPERIENCE

Driver Instructor, Etobicoke driving school, Etobicoke, ON. Oct. 2022- Present

● Introduced new drivers to common laws and regulations they must abide by.

● introduced them to the vehicle's operating system.

● showed them how to drive and operate an automated vehicle safely

● helped new drivers overcome their fear and stress increasing their confindence

● taught new drivers how to be observant and ensured that they pay attention to details

● tailored an educational plan that best work for each student stressing on improving their weaknesses.

● taught new drivers the defensive driving techniques which includes vision, space and communication

● helped new drivers pass their driving test by evaluating their skills through a mock test. Sales Professional, Ontario Heart Center, Toronto, ON Sept 2018 - Dec 2021

● Completed bookings and administration tasks including confirmations, follow ups and phone calls.

● Collaborated with team members to effectively meet patient requirements efficiently.

● Responded to patient inquiries in a courteous and empathetic manner.

● Maintained accurate patient records and ensured all required forms and documentation are uploaded as per protocols.

● Contacted annual follow up patients who are at higher risk of having heart disease based on a database collected by technicians.

Bahaa Abujarad

Phone: 647-***-****

Email: *.********@*****.***

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Achievement’s Snapshot:

● Visited family physicians and clinics and presented information on our services which acquired new business which increased the company’s revenue by 50%.

Sales Promoter, STAPLES, Mississauga ON, Aug 2017 - Oct 2018

● Provided all-time excellent customer service and was responsible for the promotion of HP products.

● Developed relationships with clients and provided individualized customer service.

● Trained newly hired employees to provide a better grasp of job responsibilities and expectations.

● Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations.

Key Accounts Sales Executive, Abdulla Fouad Group Sept 2013 – Dec 2016

● Sold, promoted, and marketed medical equipment and medical reagents to over 10 key government and private accounts.

● Acted as the primary contact overseeing the sales process from initiation to delivery.

● Increased sales with well-thought bidding and negotiation strategies.

● Prepared monthly forecast, cost-benefit and inventory reports using QAD ERP Solutions.

● Prepared monthly customer inventory reports to proactively meet customers’ demands using Microsoft CRM.

● Exceeded annual targets by an average of 10% for 3 years in a row successfully.

● Demonstrated success growing a portfolio of accounts by achieving a noticeable growth of 43%, which ranked the third region wide.

● Achieved 80 % customer retention rate by maintaining good relationships as well as outstanding post -service support.

● Trained doctors and lab technicians to effectively and efficiently use medical equipment.

● Prepared quotations, estimated bids, RFP’s representing excellent attention to details. Bahaa Abujarad

Phone: 647-***-****

Email: *.********@*****.***

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Sales Specialist, Salehiya Trading Establishment May 2011 – Aug 2013

● Promoted, marketed and sold hospital Lab equipment to over 20 Regional Hospitals.

● Collaborated with external clients to identify, evaluate and deliver products that best fit hospitals’ needs.

● Exceeded 1.8 million SAR (around 600K CAD) annual’s target by 10%.

● Acted as the primary contact responsible for sales initiation, delivery schedule arrangements, installation, and training as well as after-sale product support.

● Extensively used Microsoft suite and Microsoft CRM to manage inventory, demand, and timelines.

● Demonstrated excellent attention to details when preparing RFP`s, RFI`s and bid preparations. EDUCATION & TRAINING

Driver Instructor program, Humber college.2022

Chemical Laboratory Technician Diploma, Seneca College 2009 Sales Fundamental 2017

Marketing Fundamentals 2017

Introduction to Sales 2017

CytoVision Imaging System (Leica Biosystems) 2017

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