Quality Practice Advisor
Resume:
EH
Eunice Hubbard Woods
Professional Summary
Well-regarded Quality Practice Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 20 + years' experience to take on new with opportunities and possibilities. I am a results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients with a proven ability to identify customer needs, resolve conflicts and build strong relationships. I also possesses excellent problem-solving, communication and interpersonal skills. Accomplishments
What distinguishes me is not only my profound background in a number of quality realms, but also my commitment to bridging community disparities and closing care gaps. Embracing flexibility and a multidisciplinary approach, I see opportunities for enhancing health outcomes. With demonstrated leadership and collaborative skills, I am poised to contribute to your organization's success. My extensive experience spans strategic planning, health outcome improvement, quality enhancement, financial management, teaching, training, program management, decision-making, continuous process improvement, and team leadership.
Highlights of my career i nclude, EMR training presentations, on corporate levels, leading and organizing strategy session initiatives to improve quality scores for providers and health plans along with leading numerous performance improvement initiatives. I have also worked to improve plan and provider groups STAR scores to CMS standard of 3.5 STARS for over 4 years.
Work History
Centene/ Wellcare/Ambettrer - Clinical Quality Practice Advisor Memphis
01/2019 - Current
Planned, developed, and implemented strategies to convey information with key decision makers.
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*********@*****.***
Cordova, Tennessee 38016
Bold Profile
Skills
● Relationship Building
● Strategic Planning
● Training and mentoring
● Presentations and public speaking
● Client Engagement
● Data Interpretation
Education
06/2011
Emmanuel Bible College
Nashville, TN
Associate of Science: Christian Education
2011
Ashford University
San Diego, CA
Bachelor of Arts: Healthcare
Administration
03/2003
Tennessee Technology Center
Nashville, TN
Licensed Practical Nursing: Nursing
Practice
Regional One Health Ryan White Department - Clinical Data Specialist Memphis, TN
01/2017 - 01/2019
Consulate Health Care - EHR Implementation Consultant/Marketing Orlando, FL
11/2014 - 01/2017
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
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Assisted in the development of training materials for new advisors, improving overall team performance.
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Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
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Manage all aspects of HEDIS improvement activities, including outreach, incentives, data integrity and chart review
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Review and implement new technological tools and processes and foster team concept with internal and external constituencies
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Present results of improvement efforts and ongoing performance measures and recommend actions plans to senior management
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Research and incorporate quality improvement best practices into operations
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Organize and control activities, methods, and procedures to achieve business objectives
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Formulate and establish policies, operating procedures, and goals in compliance with internal and external guidelines
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Manage and ensure compliance of EPSDT program as well as compliance and turnaround time of grievances and appeals
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Manages the activities related to various training and educational programs for the Providers
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● Assesses and identifies individual or group training needs.
● Prepares a variety of training aids and materials. Maintained up-to-date knowledge of industry trends and regulations, enabling effective adaptation to new guidelines as required.
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Successfully reconciled conflicting datasets by applying advanced problem-solving techniques and attention to detail.
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Developed automated processes for data extraction and analysis, reducing time spent on manual tasks.
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Managed multiple clinical trial databases, ensuring timely updates and accurate recordkeeping.
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Supported site monitoring activities by maintaining clean records and promptly addressing any discrepancies identified during visits.
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● 90% Travel across the US
Provide expert subject matter knowledge on EMR software, clinical operations and workflow. Continually work with teams across the company for the benefit of the Pulse Systems product and their clients. Works closely with customers through all stages of implementation, from the initial kick off call to the design stage,
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Baptist Hospital - IT Clinical Analyst
01/2011 - 11/2014
HQM Nashville - Assistant Nurse Manager/Wound Nurse 01/2004 - 01/2011
developing and training varying specialties of Independent and assisted living facilities. Supports go-live and post-live checkups, ensuring successful implementation. Trainer for EHR systems both remotely via WebEx conference and in-person. Clearly communicates goals and workflows, explaining highly technical information in understandable and simple terms to facilitate learning. Manages the activities related to various training and educational programs for the Enterprise Business Operations Services departments Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
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● Oversee and manage the functions of the Implementation process
● Review and analyze reports, records and directives Confer with staff to obtain data such as new projects, status of work in progress, and problems encountered, required for planning work function activities
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Answered questions and assisted customers with item selection and location.
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● Met sales goals by offering excellent customer service. Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
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Wound care: Assess and monitor wounds, including ulcers, burns, pressure injuries, diabetic foot wounds, and skin tears
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● Treatment: Clean, debride, bandage, and sterilize wounds Care plans: Create care plans for patients with complex wounds, ostomies, and incontinence conditions
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Education: Educate patients and their families on wound care, infection and injury prevention, and pressure ulcer care
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Collaboration: Collaborate with other healthcare professionals to determine treatment options and adapt care plans
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Coordination: Coordinate with supervising physicians to ensure smooth recovery processes
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Tracking: Track treatments and patient progress according to HIPAA guidelines
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