Medical Records Receptionist
Resume:
Rosa Pomales
Syracuse, NY *****
**********.**@*****.***
Professional Summary
Skilled nursing station clerk with 5 years of experience in healthcare administration, specializing in electronic medical records and patient information management. Proven track record in maintaining HIPAA compliance and enhancing office efficiency through effective organization and time management. Experienced in collaborating with medical professionals to ensure continuity of care and streamline patient processes. Seeking to leverage expertise in a telehealth or remote setting. Work Experience
Medical Receptionist
Americas Best Contacts and Eyeglasses-Syracuse, NY January 2014 to June 2016
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
• Manage time effectively to meet documentation deadlines
• Reviewed and processed refunds
• Making sure insurances have the correct CPT codes Nursing Station Clerk
SUNY Upstate Medical University-Syracuse, NY
August 2001 to December 2006
• Utilized electronic medical record (EMR) systems to update and maintain patient information, ensuring accuracy and confidentiality
• Answered and screened phone calls, responding to inquiries, scheduling appointments, and directing calls to the appropriate medical staff
• Assisted with the processing of medical records, including filing, scanning, and organizing documents to maintain a streamlined and compliant record-keeping system
• Maintained confidentiality of patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations
• Assisted in the preparation of patient charts and records for upcoming appointments, ensuring completeness and accuracy
• Verified and updated patient demographics, insurance, and medical history information during each visit, reducing errors and improving data integrity
• Maintained an inventory of office supplies and ensured that necessary items were stocked, reducing downtime and improving overall office efficiency
• Demonstrated proficiency in using office equipment, including multi-line phone systems, fax machines, and copiers
• Implemented time management strategies to handle multiple tasks simultaneously, prioritizing urgent matters and maintaining a high level of organization
• Collaborated with medical professionals to coordinate patient referrals, tests, and follow-up appointments, ensuring continuity of care
Education
Central City Buisness Institute-Syracuse, NY
May 1995 to June 1997
High school diploma
Henninger High School-Syracuse, NY
September 1992 to June 1995
Skills
• English
• Medical terminology
• Medical office experience
• Medical Records
• Cash Handling
• HIPAA
• Pharmacy technician experience (2 years)
• Phone etiquette
• Transcribing medications (5 years)
• Organizational skills
• Time management
• EMR Systems
• Customer service
• Medical receptionist
• Front desk
• Cashier (5 years)
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