Digital Marketing Leasing Consultant

Stefanie Moore

***********@*****.*** 832-***-**** Katy, TX

SUMMARY

Seasoned professional with 12 years of experience in customer-facing roles, including a year as a Leasing Consultant for AMLI Residential. Expert in managing the apartment leasing process, ensuring resident satisfaction, and coordinating with maintenance teams for operational excellence. Seeking to leverage marketing and relationship management skills in a Leasing Consultant position.

WORK EXPERIENCE

Freelance Katy, TX

Digital Marketing Consultant Feb 2014 - Present

• Develop digital marketing strategies to enhance brand presence and engagement across multiple platforms for diverse clientele, including real estate, hospitality, and professional services.

• Design and implement content creation processes, including website development, social media management, and graphic design, tailored to client objectives.

• Provide comprehensive administrative support, encompassing event coordination, photography services, and copyediting, to ensure seamless operational efficiency. MET Plumbing Katy, TX

Customer Service Representative May 2023 - Aug 2023

• Coordinated customer appointment scheduling and follow-ups, adeptly managed inquiries, processing payments, and resolved complaints to enhance client satisfaction.

• Facilitated daily dispatch of technicians, ensuring timely customer communication and alignment of technician expertise with service requirements.

• Supported operational efficiency by managing purchase orders, overseeing subcontractor activities, and assisting with financial reporting, accounting, and vendor relations. Carrabba’s Italian Grill Houston, TX

Catering & Events Coordinator Jun 2020 - Nov 2022

• Orchestrated B2B marketing initiatives to secure corporate and hospital catering, event, and delivery contracts, driving growth in service outreach.

• Managed the coordination and execution of catering and event services, ensuring client satisfaction through meticulous planning and operational excellence.

• Cultivated a loyal client base through the delivery of consistent service and in-depth product knowledge, reinforcing these standards in employee training to elevate company-wide performance.

• Crafted compelling marketing and promotional content for use across various platforms, including social media and event-specific materials, enhancing brand visibility and engagement. Lincoln Property Company Houston, TX

Top Leasing Professional 2014 - 2015

• Effectively communicated product value, enhancing customer satisfaction and loyalty during the acquisition process.

• Leveraged networking and marketing expertise to generate new leads, particularly during periods of low demand.

• Conducted research to develop and introduce innovative sales strategies, materials, and educational tools, benefiting the performance of sales associates.

Michael Stevens Interests Houston, TX

Leasing Specialist 2013 - 2014

• Managed tenant lifecycle from initial prospect engagement to occupancy, including collections, eviction processes, and financial reporting, while also providing support for the assistant property manager.

• Enhanced rent retention and tenant satisfaction through effective relationship management, renewal initiatives, and dedicated customer service, in addition to overseeing marketing objectives and maintaining strategic communication with vendors and corporate clients.

AMLI Residential Houston, TX

Leasing Consultant 2012 - 2013

• Managed the leasing process by engaging with prospects, overseeing renewals, and ensuring adherence to policies, resulting in streamlined resident acquisition and retention.

• Conducted audits, handled billing processes, updated data in OneSite, and distributed marketing materials, contributing to the property's operational efficiency. EDUCATION

University of Houston Downtown College of Business Interdisciplinary Bachelor of Science, Marketing, General Business, Communication, & Technical Writing

Houston, TX

Expected

Houston Community College

Associates Arts Degree, N/A

Houston, TX

2008

Katy High School

High School Diploma, N/A

Katy, TX

2002

SKILLS

Marketing • Project Management • Budget Planning • Social Media • Planning • Training • Closing • Communication

• Management • Leadership • Sales • Organization • Customer Service • Problem-solving

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