Customer Service Call Center

Karen Aguilar

Resourceful and detail-oriented customer service representative with 15 years of experience in managing multiple responsibilities, including membership applications, inventory management, and cash handling. Proven ability to work effectively in fast-paced environments, with a strong focus on customer service and team collaboration. Proficient in Spanish and skilled in resolving issues promptly.

Skills

Performance

Work History

FEMA Call Center

FEMA, Houston, TX October 2024 - February 2025

Member Services Representative

Houston Association of Realtors February 2013 - June 2018 Houston, TX 77089 713-***-****

*****.***********@******.***

Customer service

Multitasking

High-volume

Problem-solving

Enthusiasm

Skill application

Spanish

Quick learner

Adaptability

Teamwork

Time management

Developed and maintained courteous and effective working relationships. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Participated in team projects, demonstrating an ability to work collaboratively and effectively. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Process application/payments for membership

Assist members with Supra key membership

Call Center Coordinator/ Cashier/ Receptionist

Advantage BMW May 2006 - January 2013

Education

May 2011

San Jacinto Community College

H.S. Diploma May 2005

Madison High School

Certifications

Cosmetology License

Register members with continuing education classes Branch office education coordinator

Prepare weekly/monthly reports

Manage SuperCenter Store inventory

Cashier Duties

Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments

Train and motivate employees work to meet and exceed customer service expectations Prepare employee schedules

Perform cashier duties to cover for staff

Greeted customers entering establishment, determined nature and purpose of visit, directed and escorted them to specific destination

Order all office supplies and maintenance of office equipment Prepare vendor purchase invoices

Mail management

Order Saturday employee lunch

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