Assistant Manager Customer Service
Resume:
Tra'Vonte Sherman
Assistant Manager
Newport News, VA 23608
*.*********@*******.***
Willing to relocate to: Hampton, VA - Williamsburg, VA - Yorktown, VA Authorized to work in the US for any employer
Work Experience
Cashier
Raceway Gas Station - Gloucester County, VA
March 2018 to Present
manage all transactions with customers accurately and efficiently. My responsibilities include greeting customers, receiving payments, keeping track of all cash, credit and lottery transactions. My duties are not limited to but will include stocking shelves, keeping the store clean this also includes the parking lot and restrooms for every shift I work. Ultimately, I ensure all transactions run smoothly and will help us maximize customer satisfaction.
Assistant Manager
Pizza Hut - Yorktown, VA
November 2016 to March 2018
• The Assistant Manager has the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Assists Restaurant Manager in recruiting, interviewing, and hiring team members
• Conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans
• Has authority to hire and fire (or participate in those decisions)
• Champions recognition and motivation efforts
Captain
Guest
January 2016 to November 2016
Buffalo Wild Wings - Williamsburg, VA
● Introduce new guests to the Buffalo Wild Wings brand, as well as product and promotional offerings
● Create and sustain a fun, warming, family orientated venue.
● Provide customer service skills in a fast-paced environment.
● Actively participate in and drive marketing and community outreach, including facilitation of fundraising efforts, event planning, and community outreach
● Support local and national sporting events, activities, and initiatives.
● Team up with the service staff to assure that the guest receive the experience they expect.. ● Come out every day excited, full of smiles, eager to meet new people. Sales
Inbound - Hampton, VA
October 2014 to February 2015
Research complex issues regarding delivery follow-up, order tracking and installation schedules.
● Proficiently and professionally responding to customer questions pertaining to AT&T.
● Enthusiastically conversed with customers about purchases, needs and ● Assisting with orders, products, prices, services, procedures and policies, while assuring to give remarkable customer service.
● Process credit card payments for orders and receivables .
● Assist customers in navigating with company website, placing orders online and troubleshooting any technical issues.
Server
Food - Williamsburg, VA
February 2012 to June 2014
Described the selection of food & beverage menu items to guests by offering interesting descriptions of each item's, origin, taste, and preparation methods.
● Anticipated guest needs, offered suggestions, respond urgently to guest concerns and requests
● Properly and accurately closed guest checks; processed cash and credit card payments; properly settled voided checks or complimentary meals.
● Breakdown, clean and set-up of tables, buffets, and food stations. Education
Diploma
Newport
2014 to June 2014
High school diploma or GED
Skills
• ACCESS (Less than 1 year)
• ALPHANUMERIC (Less than 1 year)
• DATA ENTRY (Less than 1 year)
• EXCEL (Less than 1 year)
• OUTLOOK (Less than 1 year)
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Cable Technician (1 year)
• Guest Relations Experience
• Restaurant Management
• Team Management
Additional Information
SKILLS
Multi - Line Phone system, MS Word, Outlook, Excel, Access and PowerPoint, QuickBooks, Type 50 WPM
+,
Alphanumeric Data Entry 10,000 Kph. Data Analytics, Research, Communications,
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