Salesforce Admin/Developer
Resume:
Vandana Pantham
Phone: 470-***-**** Email: ****************@*****.***
Salesforce Administrator/Developer
Summary of Experience:
●Overall 7+ years of working experience with Salesforce Development and Administration. Four years of Salesforce CRM experience with Sales, Service Cloud and building custom applications on Force.com Platform.
●Worked on Salesforce relationships (Lookup, Master-Detail) and Junction objects using standard and custom objects, Page Layouts and Record Types.
●Configured automations to perform the actions for various users using Workflow rules, Process Builder and Flows.
●Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
●Worked on Data Management tools like Data Loader for data import and export operations.
●Contributed to developing Apex classes, Visual force pages, Triggers.
●Created Lightning components using Lightning web components (LWC).
●Hands on experience in developing Salesforce Lightning Web Components (LWC).
●Good understanding on Lightning Web Component (LWC).
●Experience in creating lightning components in Standard objects like Contact Accounts Etc
●Extensively worked on Salesforce Service Cloud, Digital Engagement involving Omni Channel, creating and handling Live chat and Messaging Channels.
●Worked on Deployments using both Copado, Change Sets and Force.com Migration Tool, also involved working on Continuous Integration using Jenkins (CI/CD), SVN and Force.com Migration Tool.
●Very good understanding of Salesforce Governor Limits and implementation/ debugging experience to work well within the limits.
●Worked in Agile and fast paced environments. Skilled in complete life cycle of software development including Requirements gathering & Documenting, Coding, Testing, Deployment.
Quick learner, highly organized, excellent analytical and interpersonal skills. Ability to work on multiple tasks in a fast-paced environment, and a good team coordinator with excellent communication skills.
Having years of relevant experience in the Force.com platform and Salesforce.com playing multiple roles, acting as a fulcrum between business and implementation, depending on need - Administrator, Developer.
Have worked on Lightning Experience, Lightning component framework.
Experience in Integration (Web services/callouts – REST Apex).
Proficiency in SFDC configurations related to Data modelling, Data security (Profiles, OWD, etc.), Automation process (Workflows, approval process, and Process builder)
Extensive experience on Apex Triggers and handled recursive triggers.
Experience with Apex Classes (Controllers and controller extensions) for custom logic.
Have good experience in writing SOQL and SOSL queries.
Strong knowledge of DML Operations, Batch Apex, Schedule Apex, and Future Method.
Experience in writing Test Classes for generating Code Coverage.
Designed various Webpages in Visual Force for functional needs within Salesforce.
Having experience on Custom labels, Custom settings, and custom metadata.
Implemented Security and Sharing rules for the object, field, and record levels for various Profiles & Users in Salesforce.
Configured and managed Marketing Cloud Business Units, User Roles, and Permissions to ensure secure and scalable access.
Designed and implemented Marketing Cloud data models, leveraging Data Extensions and Lists for personalized campaigns.
Created custom reports and dashboards in Analytics Builder to measure email engagement, conversion rates, and ROI.
Creating Validation rules, Workflow rules, and Approval processes that help in business automation.
Have work experience in Data migration activity using Apex Data Loader and Import Wizard.
Excellent team player, self-motivated, quick learner and having trouble-shooting capabilities.
Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, Components, and Visualforce Pages. Responsible for customizing custom fields, page layouts, Custom Settings, Profile Settings, Record Types, Visualforce pages, SOQL, SOSL, and formula fields for various Standard and Custom Objects.
Technical Skills:
Salesforce Technologies
Salesforce CRM, LWC, Aura Components, FSL, CPQ, SOAP & REST Integrations, Data Migrations, Salesforce SFA, Apex Triggers, SOQL, SAQL, Visualforce Pages/Components, Web Services, Workflow & Approvals, Dashboards, Custom Objects, Email Templates, Email Alerts, Validation Rules, Static Resources, Reports & Dashboards, Batch Apex, Sharing Rules, Group, Roles & Profiles, Lightning Components, Lightning Process Builder
Salesforce Clouds
Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Analytics Cloud, Non-profit Cloud, Experience Cloud
Tools
Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Workbench, Own Backup, DocuSign, Conga, Jenkins, Workspace, JIRA, Confluence, Excel Connector, Platform (Sandbox and Production), VS Code, GitHub, HPSM, Salesforce Inspector
Databases
MySQL (5.1), Oracle (11g, 12c), Kenan Arbor
Web Services
WSDL, SOAP, REST API
Languages
Apex, C, C++, Java, JavaScript, UML, HTML, XML
Testing Tools
Katalon, Sandbox UAT, QC, LoadRunner
Certifications:
Salesforce.com Certified Force.com Salesforce Administrator.
Salesforce.com Certified Force.com Platform Developer I.
Salesforce.com Certified Force.com Service Cloud Consultant.
Salesforce.com Certified Force.com Platform App Builder.
Project Experience:
Client: Verizon, Atlanta, GA Nov 2023 – Present
Role: Salesforce Administrator / Developer
Responsibilities:
Working as a prod support developer by solving the level 3 tickets from the business.
Developed flows by migrating process builders and workflow rules.
Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects.
Responsible for retesting and regression testing of the application.
Worked on generating reports and Dashboards for tracing the associated object records.
Involved in Admin activities by creating profiles, users, permission sets, sharing rules, validation rules, fields and record types.
Also involved in debugging the production issues and fixing them by adding the gaps in the apex code.
Worked on Projects like Lead Share programs and Case Management. We integrated Salesforce with Verizon B360 Applications to upload order details and order line items.
Development using custom lightning web components (Aura and LWC).
Extensively worked on the lightning web components (LWC).
Worked on Service Console Lightning application, which contains multiple number of Lightning web components (LWC).
Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
Migrating aura components to Lightning Web Components.
Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, enhancements, testing.
Worked on existing Omni Channel for partial number of changes for assigning to real users and worked on existing integration changes.
I also worked on Omni channel establishment for Leads and for some custom objects into a work item.
Experienced in using Data Migration tool called Data Loader.
Designed and developed SFA based Application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visualforce pages as the user interface.
Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, Components, and Visualforce Pages.
Responsible for customizing custom fields, page layouts, Custom Settings, Profile Settings, Record Types, Visualforce pages, SOQL, SOSL, and formula fields for various Standard and Custom Objects.
Created the Batch Apex, Schedule Apex, Triggers, and Workflows for Email Alerts and Field Updates
Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
Created Custom Settings for Auto Population of data and for controlling Triggers Based on Users or Profiles.
With JavaScript and jQuery controlled the data for client-side validations.
Used Xampp Server to interact with the database. Managed database operations like managing the connections with SQL server.
Environment: Force.com, Salesforce CRM, Lightning, APEX, Visual Force Pages, workflow, validation rules, SOQL, SOSL, report, dashboard, JavaScript, HTML, CSS, jQuery.
Client: Samsara, San Francisco, CA Aug 2022 – Oct 2023
Role: Salesforce Administrator / Developer
Responsibilities:
I interacted with Business users for analysing user stories and provided design solutions and created development tasks for each user story.
Designed Lightning Web components, Lighting Events, Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
Worked on custom Lighting App & web components for community SFDC App.
Worked on Lead/Opportunities campaign and Journeys.
Written SOQL, SOSL queries in Apex classes & Triggers with optimization and avoid Governor Limitations while large data processing.
Extensive experience building enterprise scale applications on Service and Community Clouds.
Worked on Community cloud integration by writing REST web service classes for inbound calls to salesforce using REST Resource, @HTTP post, @Http Get and @HTTP Delete annotations.
Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaign, Events, Tasks, Cases, Entitlements.
Created and configured multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, public groups, Queues in the Organization.
Implemented Sale cloud and configured Account Teams, Opportunity Sales Process, Web to-Lead and Assignment rules; Email-to-Case, Web-to-Case, Auto-response and Escalation rules on Cases.
Created Approval Process, workflow rules and defined associated Tasks, time triggered tasks, Email alerts, Field Updates to implement business logic.
Developed several Custom Reports & Dashboards which are used by Business user and Management for reporting and setup analytic snapshot to dump data on regular basis.
Created and maintained the documentation for Design, Migration and Integration. Deployed applications from sandbox to sandbox/production.
Responsible for customizing custom fields, page layouts, Custom Settings, Profile Settings, Record Types, Visualforce pages, SOQL, SOSL, and formula fields for various Standard and Custom Objects.
Created the Batch Apex, Schedule Apex, Triggers, and Workflows for Email Alerts and Field Updates.
Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
Created Custom Settings for Auto Population of data and for controlling Triggers Based on Users or Profiles.
Environment: Force.com, Salesforce CRM, Lightning, APEX, Visual Force Pages, workflow, validation rules, SOQL, SOSL, report, dashboard, JavaScript, HTML, CSS, jQuery.
Client: Infosys Ltd, India Jul 2017 – Dec 2021
Role: Salesforce Administrator
Responsibilities:
●Implemented various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
●Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects.
●Responsible for retesting and regression testing of the application.
●Involved in documentation review cycles for the project and assigned review tasks to the project team. Follow-up with reviews to see them through to completion.
●Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
●Worked on continuous integration tickets for Accounts and Opportunity objects.
●Identified the workflow rules, Process builders of Account and Contact Object and converted them into flows.
●Worked on List Views, Email Alerts, Page Layouts, Record Types.
●Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
●Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
●Worked on Validation rules, Workflow rules, Process builders and Flows.
●Developed a website with the help of HTML, CSS, JavaScript, and jQuery.
●Built Lightning Component Tab for Salesforce1Custom Applications in Lightning Experience.
●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
●Interacted with various business team members to gather the requirements and documented the requirements.
●Designed and developed SFA based Application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visualforce pages as the user interface.
●Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, Components, and Visualforce Pages.
Environment: Force.com, Salesforce CRM, Lightning, APEX, Visual Force Pages, workflow, validation rules, SOQL, SOSL, report, dashboard, JavaScript, HTML, CSS, jQuery.
Education:
Bachelor of Technology in Computer Science and Engineering JNTU Kakinada.
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