Customer Service Representative
Resume:
Angela De La Rosa
REMOTE CUSTOMER SERVICE
Hondo, TX 78861
******************@*****.***
Professional Summary
Looking for oppurtunity to Learn, Advance, and share personable yet professional customer service Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: San Antonio, TX
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Maximus-San Antonio, TX
March 2022 to Present
Assisting clients and research of case benefits, with status and eligibility for the Texas Health and Human Services Commission.
Customer Service Representative
PFS Group-Houston, TX
January 2021 to February 2022
1. Assisting patients with Accounts.
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
Customer Service Representative
QTC Management Inc. - A Leidos Co.-San Antonio, TX February 2021 to December 2021
Interact and assist Veterans nationwide, to set up medical appointments that help determine eligibility contracted by the Veterans Administration for their Claim and Pension eligibility. Take calls and inform claimant with various answers to questions
• Provided assistance to clients
• Answered phone and assisted Claimants with changes
• Created customer appointments
• Assisted customers over the phone
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Provided excellent technical support
• Provided support regarding various issues
Customer Service Representative
ALORICA/ APPLE CARD-FRAUD DEPT.-San Antonio, TX
August 2019 to January 2021
Took Inbound calls for Goldman Sachs/Apple Credit Card Fraud Department. I assisted customers with various issues from card replacement to filling out forms for investigation of Account as well as
• Conducted customer service surveys
• Managed customer accounts
• Assisted customers via live chat
• Collected and documented call resolution.
Customer Service Representativr
Kohl's-San Antonio, TX
January 2019 to August 2019
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Processed customer transactions, orders, refunds, and exchanges
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Performed data entry for customer information, orders, and shipments Order Services Representative
Qvc-San Antonio, TX
July 2016 to August 2018
Receive and process customer service calls, effective listening, ensuring effective yet kind courteous service. Problem solving, efficient navigation of computer system Optician
Eyemart Express
August 2014 to January 2016
Assist customers with prescriptions and give options. Fit, measure and dispense Eyewear
Patient Coordinator/Receptionist
UTHSCSA
February 2015 to August 2015
Coordinated dental appointments for dental students, and patients,confirmed appointments, completed procedure transactions .
Dental Assistant/ STERILIZATION
UTHSCSA
February 2004 to June 2009
Teaching third year dental students how to utilize an assistant. Sterilization of instruments from different departments
Dental Assistant/ Office Manager
Dr.Marquardt DDS
August 1994 to January 2000
Performed many task from assisting Dr., verifying insurance, order supplies, answering calls booking appointment
Dental Assistant
Dr. Lupita Rodriguez
July 1993 to August 1995
Assisted Dr with various procedures, xrays, impressions, sterilization . Education
Diploma in Education, Biotechnology
Northwest Vista College-San Antonio, TX
January 2003 to August 2006
Certification in Dental in Medical
San Antonio college of Medical-San Antonio, TX
March 1992 to June 1993
Floresville High school
Skills
• Phone etiquette
• RECEPTIONIST (6 years)
• Patient monitoring
• Project management
• CUSTOMER SERVICE (10+ years)
• Front desk
• Order fulfillment
• Customer service
• Research
• Customer Care (10+ years)
• Office management
• Research Customer Services, Call Center
• Retail sales
• Software troubleshooting
• Dental Assisting
• Clerical experience
• CSR (10+ years)
• Computer literacy
• Microsoft Office
• Search engines
• Analysis skills
• RETAIL SALES (2 years)
• Customer Service (10+ years)
• Organizational skills
• Microsoft Word
• Typing
• Medical Scheduling
• Insurance Verification
• Marketing
• Dental Receptionist
• Call Center (10+ years)
• Customer Support (10+ years)
• Management
• Sterile processing
• Technical support
Certifications and Licenses
Driver's License
CPR Certification
Radiation Health & Safety Certification
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