Sam's Club Customer Service

EMPLOYMENT HISTORY

Freight Handler

Sam's Club Fulfillment Center, Douglasville, GA — Jul 2024 - Jan 2025 Key Holder

Icing By Claire's, Douglasville, GA — Feb 2023 - Dec 2023

• Handled cash transactions with 100% accuracy and checked identification for age-restricted purchases.Supervised store operations as Key Holder, maintaining inventory accuracy and implementing loss prevention strategies while handling cash transactions with 100% accuracy. Sales Associate

Marshalls, Douglasville, GA — Oct 2022 - Feb 2023

• Assisted customers in locating merchandise and provided product recommendations.

• Maintained store presentation and organized merchandise displays.

• Processed transactions accurately and efficiently at the cash register. Cashier/Baker

Kroger Stores, Douglasville, GA — Apr 2017 - Sep 2022 3985 whistler Dr, Douglasville, US, 30135 • 404-***-**** • ***********@*****.*** Amya Leach

Retail Professional

24 years old

Retail professional with over 8 years of experience in customer service and sales, adept at managing transactions with precision and enhancing store presentation. Proficient in computer skills, data entry, and communication, ensuring efficient operations and customer satisfaction. Committed to leveraging organizational skills and first aid expertise to support team success and foster a positive shopping environment. Efficiently manage freight operations at Sam's Club Fulfillment Center, ensuring timely processing of shipments while maintaining inventory accuracy and adhering to safety protocols. Handle receiving, sorting, and distributing merchandise with precision at Sam's Club Fulfillment Center, utilizing proper lifting techniques and operating equipment to maintain workflow efficiency. Work cohesively within a fast-paced fulfillment environment, supporting team goals through reliable merchandise handling and adaptability during peak shipping periods. Trained and mentored new associates on store procedures and customer service protocols, driving team performance and operational efficiency.

Executed visual merchandising standards to enhance product visibility and store aesthetics, resulting in improved customer engagement and sales opportunities. Resolved customer concerns promptly while maintaining store policies, creating positive shopping experiences that encouraged repeat business.

Streamlined opening and closing procedures to optimise operational efficiency, ensuring store readiness while maintaining security protocols.

Handled cash transactions accurately, enhancing checkout efficiency and customer satisfaction. Assisted in bakery operations, ensuring quality and timely service. Guided customers to locate products, improving shopping experience. Maintained register operations, ensuring precise cash handling. Collaborated with team to optimize department workflow and service. Meticulously balanced cash registers daily with 100% accuracy, while cross-training in bakery operations to ensure product freshness and presentation met company standards. Assistant Teacher

Mirror Lake Academy, Villa Rica, GA — Oct 2019 - Jan 2020

•Collaborated with lead teachers to design educational programs that enhanced student engagement, resulting in improved classroom participation and behavior management.Partnered with parents and staff to create consistent educational experiences, facilitating smooth transitions between home and school environments.

Created stimulating educational materials that sparked curiosity and promoted hands-on learning while ensuring compliance with safety protocols and educational standards. Organized and prepared instructional materials for daily lessons, ensuring seamless classroom operations while documenting student progress with meticulous attention. EDUCATION

High School Diploma

Douglas County High School, Douglasville, GA — 2015 COURSES

CPR Certification

Certification — May 2025

SKILLS

Customer Service

Experienced

Cash Handling

Communication Organization

Data Entry Retail Sales

Early Childhood Education First Aid

Phone Etiquette Computer Skills

Sales

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