Customer Service General Manager

Tonya Price

Taylor, TX ***** 737-***-**** *************@******.***

Professional Summary

Proactive, customer- oriented professional with over 20 years of experience in reputable hospitality and transportation industry properties. Received recognition in all positions and Employee of the Month for delivering outstanding service and have consistently surpassed target goals.

Skills

●Courteous with Strong Service Mindset

●Strong Analytical and Problem Solving Skills

●Administrative and Office Support

●Document and Records Management

●Multitasking and Prioritization

Work History

Customer Service Representative Claims Prevention, 11/2020 to Current

XPO Logistics – Austin, United States

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Recording all overages for national identification lowering lost claims by over $500,000.00

●Decreased Damage percentage by 20% in 3 months

●Billing all General Certificate of Business increasing productivity by 80%

Manager on Duty/Night Auditor Supervisor, 01/2018 to 11/2020

Marriot Hotels And Resorts – Round Rock, TX

●Revenue Management with emphasis on accounts receivable and payable.

●Oracle,Excel,Quickbooks and Elevon Portal used for Corporate world-wide reports.

●Followed company security and check-in policies and procedures and reported suspicious activity to General Manager decreasing risk and damage by 85%

●Implementing new training module for new hires and improving Customer Service audit by 40%

Assistant General Manager, 03/2017 to 01/2018

Verts Mediterranean Restaurants – Austin, Texas

●Resolved problems promptly to elevate customer approval.

●Cultivated performance-based culture based on individual accountability, goal attainment and team achievement. Increasing production and lowering employee turnover.

●Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement. Sales went from $600-$1700 for lunch shift within 2 months.

Production Shift Leader, 06/2015 to 03/2017

McLane Distribution Center – Temple, TX

●Logistics and Inventory Management software applications used to sequence delivery orders and establish first in-first out approach decreasing loss of orders and expiration dates by 20%.

●Inspected finished products for quality and adherence to customer specifications. Awarded Employee of Month for loss prevention and increased production.

●Examined incoming materials and compared to documentation for accuracy and quality.

Education

Associate of Science: Comparative Psychology, 08/2010

Austin Community College - Austin, TX

Associate of Science: Educational Psychology, 05/1998

Texas Tech University Health Sciences Center - Lubbock, TX

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