Mental Health Case Management
Resume:
Cherrice Payne
**** ** *** *******, **** Coral, FL 33991
*************@*****.***
PROFESSIONAL SUMMARY
With over 25 years of experience in public assistance services, I possess extensive knowledge in case management, eligibility determination, and client advocacy. My expertise encompasses federal, state, and local housing programs, including the Housing Choice Voucher (HCV) program, as well as mental health and social services. I am adept at navigating complex regulations, conducting assessments, and providing support to diverse populations.
PROFESSIONAL EXPERIENCE
Housing Authority of the City of Fort Myers — Housing Specialist February 2023 – June 2025
• Managed a caseload under the HCV program, determining eligibility and conducting annual and interim recertifications.
• Provided guidance to participants regarding program requirements and procedures.
• Maintained accurate and detailed records for all program participants.
•Collaborated with landlords to secure suitable housing options for program participants.
•Ensured compliance with federal, state, and local housing regulations. Department of Human Services (DHS), Kankakee, IL — Human Services Caseworker May 2020 – September 2022
• Assessed client eligibility for public assistance programs, including TANF, SNAP, and Medicaid.
• Provided case management services to ensure clients received necessary transitional and long-term services.
• Explained eligibility criteria and requirements for various programs.
• Collected client data and determined eligibility for services.
• Made appropriate referrals to other DHS programs and community resources. Department of Human Services (DHS), Homewood, IL — Switchboard Operator 1 August 2018 – May 2020
• Answered, screened, and routed incoming calls; took and delivered messages when staff were unavailable.
•Answered routine non-technical questions and referred callers to appropriate sources of information.
• Assisted clerical staff with typing and filing.
Department of Human Services (DHS), Park Forest, IL — Mental Health Tech II April 1999 – July 2018
• Interviewed patients to obtain medical information and vital signs.
• Maintained accurate records of patient care, condition, progress, and concerns.
• Provided pre and post-operative care.
•Performed clerical duties, such as word processing, data entry, answering phones, and filing.
EDUCATION
Robert Morris College, Chicago, IL
Associate in Applied Science – Medical Assistant
1995 – 1997
CERTIFICATIONS
• Board Certified by AAPC – November 2014
•Public Housing Specialist – April 2023
•Housing Choice Voucher Specialist – April 2023
• Nan McKay Certificate of Completion – June 2025
• HOTMA Trained – June 2025
SKILLS
• Proficient in IES (Illinois Integrated System), Microsoft Word, Excel, and Outlook.
• Experienced in evaluating client work preparedness and connecting clients with employment resources.
• Skilled in conducting comprehensive assessments and identifying barriers to self-sufficiency.
• Knowledgeable in crisis assistance procedures and protective payment plans.
• Effective in resolving public assistance or child support issues through various communication channels.
• Experienced in reviewing and updating client case statuses and maintaining accurate records.
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