It Support Customer Service

Jacob M. Boyer

Everett, WA 425-***-**** ************@*****.*** linkedin.com/in/jacob-boyer71

Recently completed The Google IT Support Professional Certificate, which focuses on technical IT related skills. 9+ years in the Restaurant/Customer Service Industry have led to developed skills in teamwork, collaboration, efficient problem solving, and effective time management. Built my own computer, upgraded hardware, and troubleshooted software issues RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Adaptability • Detail-Oriented • Empathetic Listener EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 9/2024

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

Line Cook/Prep Cook • Olive Garden, Everett, Washington 10/2021 - Present

● Coordinated with a cross-functional team to streamline the preparation and delivery of large catering orders, ensuring on-time delivery by optimizing workflow, resulting in a 98% customer satisfaction rate.

● Provided excellent teamwork by helping co-workers in times of need by observing the flow of orders coming in after an unexpected rush

● Entrusted the duty of preparing food on one of the busiest days of the year and decreased production time by 50% Shift Lead/Sandwich Artist • Jersey Mike’s, Monroe, Washington 02/2020 - 09/2021

● Delegated tasks to co-workers to boost team morale and ensure employee retention by being an active listener and great team leader making my co-workers enjoy the working atmosphere

● Executed excellent customer service and outstanding food quality to customers by multitasking the jobs of taking orders and preparing them while under a constant flow of new customers resulting in shorter wait times between orders

● Developed excellent planning skills by utilizing data that had been formed over the course of a week to make sure the food waste was at a minimum decreasing net loss by 150% Line Cook • Red Robin, Monroe, Washington 10/2017 - 01/2020

● Appointed head grill master by focusing on the smaller aspects of my job to the point the kitchen manager praised my excellent attention to detail

● Maintained pristine kitchen cleanliness and great food quality by streamlining proper sanitation etiquette boosting productivity by 200%

● Trained new employees the importance of food and kitchen safety whilst teaching them the duties of their rolls in a timely manner with great communication and a friendly demeanor Deli Clerk • Fred Meyer, Monroe, Washington 07/2015 - 09/2017

● Supported co-worker with a large catering order by creating an organized list of tasks and details to boost production time and provide solid team collaboration efforts

● Demonstrated excellent customer service by listening to customers, and executing perfect food quality for customer satisfaction to enhance customer retention following a happy returning customer

● Diligently recorded times and temperatures of food on a document to ensure customer safety by structuring a good schedule around time management

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