Customer Service Representative

DeMysha Daniels

**************@*****.*** 678-***-**** Atlanta, GA

SUMMARY

Seeking Remote Customer Service Representative role with 13 years of experience in customer support and operations. Proven track record in managing high-volume customer interactions and resolving inquiries efficiently, utilizing skills in live chat, phone etiquette, and technical support. Experienced in maintaining compliance and enhancing customer satisfaction through detailed documentation and strategic communication. WORK EXPERIENCE

Telus Health Atlanta

Remote Benefits Specialist Mar 2025 - Jun 2025

• Managed and administered employee benefits programs remotely, ensuring seamless communication and support for clients, while resolving inquiries and issues efficiently to enhance customer satisfaction. FanDuel Atlanta, GA

Remote Customer Operations Sep 2023 - Aug 2024

• Resolved customer account issues, payment queries, and technical problems in real-time, ensuring timely and accurate solutions.

• Maintained comprehensive records of customer interactions to support efficient troubleshooting and service enhancements.

• Ensured compliance with regulatory standards while leveraging product knowledge to boost customer satisfaction. Alight Solutions Atlanta, GA

Remote Benefit Enrollment Specialist Oct 2022 - May 2023

• Administered a wide range of benefits and retirement programs, encompassing medical, dental, vision, life insurance, disability, and 401(k) plans.

• Managed high-volume communication by handling 50-70 inbound and outbound calls daily to resolve benefits inquiries for various organizations.

• Coordinated retirement, pension, profit-sharing, and stock ownership plans, ensuring smooth integration and participant satisfaction.

AnswerNet Allentown, PA

Remote Customer Service Representative Jun 2022 - Aug 2022

• Handled over 50 inbound calls daily to address customer inquiries and resolve issues efficiently.

• Conducted customer satisfaction surveys and resolved issues through live chat and phone to enhance service quality.

• Managed client accounts, booked appointments, and handled reservations to ensure seamless customer experiences. Unifi Atlanta, GA

Wheelchair Agent Jun 2021 - Jun 2022

• Facilitated wheelchair assistance for Delta Airlines passengers, ensuring smooth transit through Hartsfield-Jackson Airport.

• Contributed to high customer satisfaction by delivering personalized and attentive service to individuals with mobility needs.

• Collaborated with team members to enhance operational efficiency and improve the overall passenger experience. Convergent, Inc Atlanta, GA

Remote Collections Specialist/Team Lead Jun 2020 - Nov 2020

• Assisted customers in making payments and establishing installment agreements to effectively manage their accounts.

• Clarified billing statements to enhance customer understanding of account charges and payment requirements. Case-Mate Atlanta, GA

Remote Customer Service Representative Oct 2019 - Dec 2019

• Managed warranty claims by assessing customer eligibility and facilitating order placements, returns, and exchanges through multiple communication channels.

• Delivered customer support through live chat, resolving inquiries and providing technical assistance to improve customer satisfaction.

Comcast Atlanta, GA

Telesales Jul 2019 - Sep 2019

• Conducted outbound telesales calls to existing customers, promoting enhancement services and effectively increasing customer engagement through tailored communication strategies.

• Contributed to overall sales goals by enhancing customer account offerings and strengthening customer relationships.

BroadPath Healthcare Solutions Atlanta, GA

Remote Customer Service Representative Nov 2018 - Mar 2019

• Handled inbound customer inquiries regarding Ambetter insurance, ensuring high satisfaction levels and accurate resolutions.

• Utilized remote work tools to efficiently address policyholder issues, contributing to a seamless virtual service environment.

Aware Software Atlanta, GA

Tech Support Representative Aug 2018 - Oct 2018

• Delivered technical support and troubleshooting for major clients, resolving WiFi and connectivity issues to ensure seamless service continuity.

• Executed system reboots and issued credits to affected customers, maintaining high levels of customer satisfaction during service disruptions.

Wipro Technologies Ltd Atlanta, GA

Customer Service Representative Sep 2017 - Aug 2018

• Managed inbound customer inquiries for Best Buy/Geek Squad, efficiently tracking and ordering products to meet client needs, enhancing overall customer satisfaction.

• Coordinated and scheduled installation appointments, ensuring seamless service delivery and contributing to improved customer experiences.

Nordstrom Atlanta, GA

Stylist/Sales Associate Oct 2016 - Jan 2017

• Assisted customers in making informed wardrobe decisions, enhancing their shopping experience through effective communication and negotiation skills in a high-end fashion setting.

• Managed point-of-sale transactions with accuracy, including credit card processing and money handling, while maintaining detailed client profiles for customer follow-up and relationship building. Sally Beauty Holdings Raleigh, NC

Beauty Advisor/Sales Associate Oct 2015 - Aug 2016

• Assisted customers with beauty and salon-related inquiries, providing personalized product suggestions that contributed to daily sales goals.

• Managed store operations, including opening and closing procedures, while ensuring a clean and organized shopping environment, and achieved certifications as a Hair Color Expert and Cosmetics Expert. Philips Arena Atlanta, GA

Concession Sales Oct 2013 - Jun 2015

• Oversaw the opening and closing procedures of the concession area, ensuring operational readiness and adherence to security protocols.

• Collaborated with management on inventory requirements and special orders, contributing to enhanced customer satisfaction and achievement of monthly sales quotas. Donnelley Communications Atlanta, GA

Customer Service Representative Sep 2010 - Jun 2012

• Delivered comprehensive customer support by addressing inquiries about merchandise and pricing, and offered alternative solutions when items were unavailable.

• Collaborated with sales, marketing, and administrative teams to enhance customer satisfaction and streamline communication processes.

Bath and Body Works Atlanta, GA

Sales Associate Aug 2009 - Sep 2010

• Assisted customers with product inquiries and sales promotions, ensuring high levels of customer satisfaction and engagement.

• Collaborated with management during evaluations to enhance store visual displays, improving overall aesthetic appeal and customer attraction.

Dillard's Atlanta, GA

Visual Merchandiser Feb 2008 - Aug 2009

• Implemented in-season pricing strategies, including promotions and markdowns, to achieve financial targets and monthly sales quotas.

• Arranged and maintained merchandise displays by size, style, and color, enhancing visual appeal and contributing to a clean, organized shopping environment.

EDUCATION

Bauder College

Associate of Arts, Fashion Merchandising

Atlanta, GA

Jun 2007

High School

High school diploma or GED

CERTIFICATIONS

Hair Color Expert certification, Sally Beauty Holdings Cosmetics Expert certification, Sally Beauty Holdings SKILLS

Customer Service • CSR • Call Center • Customer Support • Customer Care • Sales Support • Phone Etiquette

• Technical Support • Live Chat • Pos • Negotiation • B2B Sales • Business Development • Contracts • Process Improvement • Cold Calling • E-Commerce • Upselling • Salesforce • Conflict Management • Zendesk • Documentation Review • Typing • Help Desk • Research • Enterprise Sales • Analysis Skills • Google Docs • Windows

• Phone Etiquette • MS Windows Proficient • Quick Learner • Proficient in Cash Management • Floor Set Design Expertise • Strategic Sales Knowledge • POS Systems Expert • Credit Card Processing • Trusted Key Holder • Multi-Line Phone Talent • Strong Client Relations

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