Customer Service High School
Resume:
ALYSSA
GORMAN
***************@***.***
West Palm Beach FL
Experienced bartender with over 8+ years of hands-on experience in fast-paced bars and restaurants. Adept at mixing classic and contemporary drinks, providing exceptional customer service, and managing daily bar operations. Proven ability to handle high-volume sales, lead teams, and maintain safety standards. Seeking to leverage my skills and certifications in a dynamic hospitality environment. PROFESSIONAL SUMMARY
Freehold Township High School
High School Diploma
Keyport Vocational School
Cosmetology
Brookdale Community College
General Studies
EDUCATION
SKILLS
• Expert mixology
• Customer service
• Interpersonal skills
• Cash handling
• POS system operation
• Team leadership and staff training
• Alcohol and food safety
• High-volume sales handling
CERTIFICATIONS
ServSafe Food Handler's
Certification
•
ServSafe Alcohol – National
Restaurant Association
•
Avolta HMS Host, RSW Airport - Bartender
04/2021 - 10/2024
Tommy's Tavern N Tap - Bartender
09/2019 - 02/2021
Rosalita's Roadside Cantina - Shift Manager / Bartender 06/2017 - 03/2020
Brick House Tavern + Tap - Server
01/2015 - 01/2017
TGI Fridays - Server
01/2013 - 01/2015
Raddison Hotel - Server / Banquet Support
01/2011 - 01/2013
WORK HISTORY
Mixed and served drinks in a high-traffic airport environment, catering to a diverse clientele
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• Maintained strict compliance with airport security and health protocols Delivered friendly service under high-volume conditions, fostering a welcoming and engaging atmosphere
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Averaged $3,000+ in sales per shift; upsold featured drinks and promoted new menu rollouts
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Prepared and served a wide range of drinks including craft cocktails, beer, and specialty drinks
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Handled solo bar service during peak hours, ensuring flow of service during packed nights
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Resolved guest concerns quickly and professionally, enhancing overall guest satisfaction
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• Managed bar operations during shifts including opening and closing duties
• Provided excellent customer service in a high-volume restaurant setting Trained and supervised new bartenders; ensured compliance with health and safety standards
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• Handled closing cash-outs and reported nightly sales Demonstrated strong multitasking skills by managing multiple tables in a high-volume setting
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• Delivered prompt and courteous service with attention to detail
• Worked with POS system to manage tabs, billing, and cash handling
• Cultivated warm relationships with guests and regular customers
• Maintained clean dining area and assisted team during busy shifts
• Accurately took orders and handled guest questions on menu items Provided food service and banquet support as needed; demonstrated flexibility and attention to detail
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Monitored tables and guest satisfaction, refilling beverages and clearing plates in a timely manner
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Delivered prompt, courteous service to hotel guests in high-volume dining environments ensuring a positive guest experience
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