Customer Service High School

Amari Deshais

Katy, TX, ***** +1-832-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS

* Proficient in communication with supervisors and employees regarding tasks and administrative duties.

* Demonstrate strong ability to work in a group setting with individuals who come from different backgrounds and skill levels to establish exceptional work quality and receive positive feedback.

* Proficient in customer service and ensuring exceptional consumer experience.

* Highly capable of creating effective solutions to unique problems that may arise while focusing on company policies.

EDUCATION

Associate's Degree - Sterile Processing Technician Jan 2024 - May 2024 (Expected) Penn Foster, Online

High School Diploma Aug 2019 - Apr 2022

Patricia E. Paetow High School, Katy, TX

EXPERIENCE

Satisfaction Research Representative Nov 2022 - Jan 2023 Home Care Pulse, Texas

* Perform a variety of telemarketing duties, including data entry, filing, and record keeping.

* Accurately collected customer information such as name, address, and payment method, and typed information into data system.

* Effectively screened and transferred over 50 calls a day and generated documentation for the official phone log report.

* Answered information requests promptly, politely, and intelligently to successfully create solutions for customers.

Front Receptionist Jan 2021 - Sep 2022

Legend Nails, Katy, Texas

* Execute various daily receptionist duties such as scheduling appointments, greeting customers and guests and directing them to the proper nail technician.

* Keeping an inventory of salon supplies while ensuring labels and product storing is accurate for customers.

* Analyzing information entry for appointments or customers from the scheduling database.

* Communicate effectively and accurately across employees to increase the prevention of miscommunication in the workplace and increase productivity in the workplace. Customer Service/Sales Associate Jul 2019 - Apr 2020 Off Broadway Shoe Warehouse, Katy, TX

* Increased sales by upselling goods based on earlier purchases and customer preferences.

* Performed routine office duties such stocking, designing displays, pricing, maintaining inventory, and handling transactions.

* Assisting and instructing new employees in all aspects of cash register duties, such as balancing, conducting transactions, and arranging cash registers.

* Operated a point-of-sale (POS) system to list and finalize, on average 50+ consumer purchases each day.

LICENSES & CERTIFICATIONS

CRCST- Certified Registered Central Service Technician Penn Foster

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