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Customer Service Associate

Location:
Danville, IL, 61832
Posted:
July 05, 2025

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Resume:

Rebecca Weidenburner

**** ******** ***

Danville, IL 61832

*********@*****.***

217-***-****

Professional Summary

I have worked in Customer service for over 20+ years, retail, food service, and office work. I started working at Lowe's Home Improvement store in May 2024. I worked as a cashier and customer service associate, helping customers with their purchases and troubleshooting any problems that may come up. In July of 2024, I transitioned into the cash office doing balancing the tills for the store. I was a stay-at-home mom for 11 years before that, and in staying home with my 3 children, I have had the opportunity to learn and use a myriad of skills. Such as Appointment making, scheduling conflicts, financial planning, Family Taxes, Meal planning, Grocery shopping, and so much more. I already had a strong work ethic, I am detail-oriented, and well-organized. I am willing and eager to acquire new skills and experiences as well as to utilize the skills and experiences I already have. Thank you for your consideration.

Work Experience

Cash Office Associate

Lowe's Home Improvement-Danville, IL

July 2024 to Present

I do the cash deposits for the store

Count and balance all the tills/registers

Order the money for the store

Proficient in Veribalance

Customer Service Associate

Lowe's Home Improvement-Danville, IL

May 2024 to Present

1. Answering phone calls,

2. Returns and exchanges

3. Processing Account payments

4. Troubleshooting delivery problems

5. Addressing all customer problems and complaints Homemaker and Mother

Weidenburner Family-Danville, IL

January 2013 to Present

Managed household activities including meal planning, grocery shopping, financial planning, budgeting, and taxes. Provided primary care for 3 children, including feeding, bathing, transportation to activities, and appointments. Walgreens Flu Department

Genpact-Danville, IL

August 2012 to December 2012

I worked with insurance companies and customers over the phone, getting their bills paid. Temporary Employee

Express Employment Professionals-Danville, IL

March 2012 to August 2012

I was placed at Genpact in Walgreens' workers' comp department, contacting and working with insurance companies. As well as database management

Seasonal Sales Associate

Bath & Body Works-Champaign, IL

November 2011 to March 2012

Worked as a cashier, stocker, and floor associate. Stocker/Cashier

Express-Greenville, SC

January 2011 to October 2011

Receiving, organizing, and storing products.

Sales Associate

Bath & Body Works-Greenville, SC

November 2008 to January 2011

Stockroom - Receiving, organizing, and storing products. Cashier - processing customers transactions

Floor associate - interacting with customers, helping customers find the product they are looking for. Temporary sales manager - overseeing other associates as they run registers and assist customers. Counting register money at the end of the night and helping with bank deposits.

Education

Some College in Administrative Management

Bob Jones University-Greenville, SC

August 2002 to May 2008

Skills

• Typing

• Customer support

• Windows

• Microsoft Word

• Time management

• Microsoft Excel (10+ years)

• Google Suite

• Event planning

• Negotiation

• Phone etiquette

• Sales

• Cash handling

• Budgeting

• Computer skills

• Microsoft PowerPoint

• POS

• Customer service

• Account management

• Administrative experience

• Clerical experience

• Word processing

• Childcare

• Upselling

• Communication skills

• Microsoft Outlook

• Front desk

• Office experience

• Cash register

• Financial planning

• Organizational skills

• Microsoft Access

• Analysis skills

• Microsoft Office

• English

• Leadership

• Data entry

• Basic math

Certifications and Licenses

Driver's License

ServSafe

April 2021 to April 2026

I am a ServSafe-certified food service manager



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