Customer Service

GEANE EVERETTS

Plano, TX *****

PROFESSIONAL SUMMARY

Customer service and administrative professional with over 10 years of experience in insurance, healthcare billing, data entry, call centers, and client support. Recognized for top performance in data entry and consistent delivery of exceptional service.

CORE SKILLS

High-Volume Data Entry (12,000 KPH)

Typing Speed: 50 WPM

Microsoft Word, Excel, Outlook

Customer Support & Issue Resolution

Policy Administration & Claims Processing

AR Billing & Collections

Insurance Operations & Documentation

Quality Assurance & Control

PROFESSIONAL EXPERIENCE

TCS/Transamerica Life– Customer Service Representative

03/2021 – 01/2025

Supported customers with policy servicing: bank info changes, preauthorized checking setup, loans, withdrawals, address updates, and rollovers

Submitted interdepartmental service requests

De-escalated issues from agents and customers

Supported onboarding by mentoring and training new hires

Aerotek / TCS (Contract) – Customer Service Representative

08/2020 – 03/2021

Handled term life insurance policy inquiries

Transitioned into CRPO policy servicing

Assisted in payroll billing and general medical billing functions

Resolved escalated client concerns with professionalism and timely follow-through

North Texas Tollway Authority (NTTA) – Quality Assurance Analyst

07/2018 – 06/2020

Reviewed over 1,000 toll images/hour for quality control

Drafted and mailed correction letters to customers

Supported payroll processing and mail distribution

Collaborated with IT to identify and report system inconsistencies for resolution

Ettain Group / Tenet Healthcare (Contract) – Customer Service / Data Entry

02/2018 – 05/2018

Collected patient email data for feedback surveys

Maintained weekly reporting spreadsheets for management

Accurately inputted, updated, and maintained data in the company’s proprietary system

Coordinated with cross-functional teams to ensure timely survey deployment

Conifer Health / Insight Global (Contract) – AR Biller & Collector

10/2016 – 11/2017

Reconciled unpaid claims, obtained EOBs, and filed appeals

Processed insurance documentation to boost revenue

Utilized multiple billing software systems to expedite claim resolution and reduce backlogs

Allstate / Kelly Services (Contract) – Call Center Representative

03/2015 – 01/2016

Set appointments for licensed insurance agents

Managed imaging prep for document scanning

Delivered consistently high call quality scores through compliance protocols

EDUCATION

Career & Educational Consultant Inc. – Brooklyn, NY

Normandy Senior High – St. Louis, MO

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