Customer Service Engagement

Sanaa Breedlove

Fort Worth, TX ***** ******************@******.***

Dynamic leader with proven expertise in POS system proficiency and exceptional customer service,

honed at SUBWAY® Restaurants and Amazon. Excelled in team leadership, driving productivity,

and enhancing customer engagement through effective problem-solving. Achieved significant

improvements in service levels by adapting to flexible schedules and maintaining a positive attitude.

Skills

© Cashier training

e Transaction approvals

© POS system proficiency

e Loss prevention

e Safety rules

Heavy lifting

© Opening and closing procedures

Customer engagement

© Customer service

© Online order picking

e Team leadership

¢ Flexible schedule

¢ Problem-solving

© Positive attitude

Work History

Cashier Team Lead

SUBWAY®Restaurants

e Restocked and organized merchandise in front lanes.

© Quickly and accurately counted drawers at start and end of each shift.

¢ Helped customers complete purchases, locate items, and join reward programs.

© Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

e Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

© Communicated with customers and team members to solve problems.

Picker Packer

Amazon June 2024 - February 2025

e Printed labels, packaged boxes, and loaded into outbound containers.

© Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

© Pulled orders quickly to maintain demanding productivity goals.

© Greeted store customers and discussed needs.

Marked stock with identification tags and labels to outline information such as storage locations.

Education

High School Diploma Expected in May 2034

Green B Trimble Tech, Fort Worth, TX

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