Information Technology It Operations

SAMUEL REED

INFORMATION TECHNOLOGY

601-***-**** ************@*****.*** http://www.linkedin.com/in/samuel-reed-a51b9819a

BACKGROUND

Detail-oriented and security-conscious IT professional with hands-on experience in system support, technical troubleshooting, PC deployment, and security operations. Proven ability to streamline IT operations and assist in securing organizational assets through incident response and endpoint management. I possess a bachelor’s degree in information technology, with strong foundations in networking, cybersecurity principles, and systems analysis. Seeking to contribute to IT infrastructure and cybersecurity initiatives through analytical problem-solving and an initiative-taking mindset

EDUCATION

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, MINOR IN BUSINESS

Mississippi State University, 2018 – 2023

Member: Men of Excellence (M.O.X.), Phi Mu Alpha, Opus Choral, Percussion Club

ASSOCIATE OF ARTS IN ENGINEERING TECHNOLOGY

Southwest Mississippi Community College, 2016 – 2018

Member: Phi Theta Kappa, Band, Choral

EXPERIENCE

UNIVERSITY SCREEN PRINT – SCREEN PRINT OPERATOR

STARKVILLE, MS 06/2022 – Present

EXECUTE DAILY OPERATIONAL TASKS WITH PRECISION AND COMPLIANCE TO STRICT STANDARDS.

MANAGE DIGITAL FILES AND STENCILS, ENSURING PROPER ALIGNMENT AND DATA ACCURACY.

CONDUCT WEEKLY INVENTORY, EMPHASIZING ATTENTION TO PROCESS AND SECURITY.

PACCAR ENGINE COMPANY (PEC) – ITD OPERATIONS INTERN

COLUMBUS, MS 08/2023 - 12/2023

DEPLOYED PCS AND IMAGED LAPTOPS AS PART OF ENTERPRISE-WIDE REFRESH PROGRAM

ASSISTED WITH FIRST-LEVEL INCIDENT RESOLUTION AND TICKET TRIAGE.

PROVIDED END-USER TECHNICAL SUPPORT AND ESCALATED UNRESOLVED ISSUES.

CONDUCTED ROOT-CAUSE ANALYSIS TO TROUBLESHOOT HARDWARE/SOFTWARE ISSUES.

SUPPORTED ONBOARDING BY CONFIGURING SYSTEMS FOR NEW HIRES.

MISSISSIPPI STATE BOST EXTENSION CENTER – INTERN(UNPAID)

STARKVILLE, MS • 02/2023 – 05/2023

REPAIR AND REIMAGE LAPTOPS SENT OUT TO VARIOUS EXTENSION CENTERS

PROVIDE SUPERVISOR WITH DAILY STATUS REPORT ON ALL JOB TASKS.

UPGRADE DELL LAPTOPS WITH NEW SAMSUNG SSDS TO INCREASE STORAGE

HARDWIPE ANY LAPTOPS THAT WERE BEING REPIRPOSED.

SKILLS

Cybersecurity: Incident response, endpoint security, user access management, security protocols

Networking: LAN/WAN fundamentals, flow regulation, network security basics

Soft Skills: Critical thinking, communication strategies, active listening, documentation, team leadership

IT Support & Systems: PC Imaging, Windows OS, Help Desk support, hardware/software troubleshooting.

Tools & Software: Microsoft Excel, ticketing systems (ServiceNow or similar), remote desktop tools

Planned Certifications

Network+

Sec+

Pentest+

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