Case Management Community Engagement

SYLVIA TAKEYAMA

*******@*****.*** 323-***-**** Montebello, California 90640

Summary

Experienced professional in human services with a strong background in conflict resolution and community engagement. Demonstrated track record of effectively managing operations, conducting risk assessments, and leading teams. Seeking to utilize my skills and experience to enhance the safety and well-being of the community.

Skills

●Behavioral Management

● Review Client In-take

●Knowledge of State Regulations

●Case Management Experience

●Schedule Management

●First Aid and Safety

● Risk Quality Program Standards

● Community Engagement

● Leadership and Decision Making

● Case management understanding

● Conflict Resolution Steps

Experience

IHSS Adult Services Program El Monte

State of California IHSS Provider

03/2014 - Current

● Respected the individual rights of the client by maintaining confidentiality at all times.

● Managed multiple tasks simultaneously while maintaining attention to detail.

● Provided companionship and emotional support to clients.

● Maintained records of services provided and reported any changes in the client's condition supervisor.

● Developed positive relationships with clients' families and other care providers involved in their care plan.

● Transported clients to medical appointments or other errands.

● Ensured that all safety regulations were followed at all times in order to reduce risk of injury.

● Organized daily tasks around the client's schedule while respecting their preferences and routines.

● Conducted regular assessments of the client's physical and mental condition in order to identify areas that need improvement.

● Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

● Recognized emergency situations and implemented appropriate procedures.

● Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

● Contributed to case reviews of client status progress.

Education and Training

Arizona State University Chandler

Master of Arts in Human Services

06/2024

Activities and Honors

● City of Montebello Parks and Rec Commissioner

●Montebello Girl Scout Leader

● Volunteer Community Helper

Accomplishments

● City of Montebello Citizen of the Month (June 2024)

● Delta Alpha PI International Honor Society

● Recent Accomplishment- I lead a community Homeless Teen Donation Drive in December 2024 made newspaper coverage of all the donations received to support the cause.

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